Hi there - long time lurker, first time poster!
I’m hoping someone here will have some info they might pass along regarding JetBeam and their warranty process…
Quick background: I bought an RRT-01 2021 model from a dealer here in California a few weeks ago. It came with extension rings so it can take 18500s and 18650s in addition to the usual 18350s. Upon arrival, I went to assemble it and test it out with different sized cells to see what I liked best. One of the rings felt a little rough, but it screwed on without much trouble. Once seated, however, it was completely stuck. I couldn’t imagine it was cross-threaded because I didn’t need any force to install the ring, and it was seated nice and flush against the body tube. Long story short, I emailed the dealer asking if there was anything I could do with regard to warranty; they asked me to send it back ASAP which I did. As far as I know this was the right step, JetBeam says warranty has to be handled through the initial dealer, and then the dealer talks to JetBeam (is that correct?)
Well, that was a few weeks ago and I haven’t heard anything back yet. Is that normal for JetBeam? Is this a case where I’ll just get a replacement on the doorstep one day without any email communication, or am I just out the flashlight and money, never to be seen again? The only other warranty I’ve ever dealt with was NiteCore several years ago, three years into a five year warranty, my SRT-6 suddenly quit working and the return process went something like, I emailed NiteCore, they emailed me back to say return it, and then without any further communication a new flashlight showed up at my door a week later. So that’s my only reference point. I did mail the NiteCore back to a US address though; will JetBeam be asking the dealer to mail it back to Shenzhen? I could see where shipping could cause this to take a long time.
Bottom line is, I have a bunch of cells sitting on my desk with no flashlight and I want to know whether I should wait for a warranty replacement to show up, or if I should just kiss the money goodbye and buy a new light?
Thanks for indulging my ramblings, and thanks in advance for any insight anyone might have to offer!