I ordered the MF01X on the Freeme pre-order deal and after months of waiting it came while I was out of the country. I arrived home to find that it was dead on arrival. It would only blink/flicker although I did once get it to do a battery check.
However, since it had arrived at my home more than 7 days before I returned home, they won’t refund or replace it. From other reviews, this is typical Banggood customer service.
They have a policy and they have the right to not do anything about it, but Astrolux and Banggood (and Mateminco for that matter!) lost a customer.
I’ve ordered a replacement FT04S driver – some 43 days ago. After much exchange with their CS representative (Lynne), never got the product as of yet. She can’t fathom the difference from past / present / future. Keeps referring to a previous replacement (that I traced to May ’20) but doesn’t show in my account. That would be the past, which BG would have deleted. Three weeks ago I heavily exchanged to have her recognize the part isn’t in my account and I can’t access any tracking. She forwarded my messages to the shipping, the sales dept. (which I would have thought that was her’s?), then to some other CS. And then back to her. Her response was to look into my account (as if furturely will show up).
In short, a runaround.
Circus clowns…
Perhaps I should take the matter with FreeMe. He may have insight into what’s happening with CS.
I did get some insight into the company structure from all the rat racing. What astonished me was that everyone had better command of the English language than Lynne. I don’t know if their Baidu translator is better than her feeble attempt at self-reliance.
Perhaps, with a grain of redemption, they are in such a mess with the lockdowns and are just re-distributing every query or at worst, dismissing those that need too much of their attention.
They weren’t as such a couple of years ago. They would offer some replacement for a cost (usually to cover shipping). Hence they did replace the faulty driver back in May ’20. It broke down again (not like I’m using this light all too often). Made a PP payment to Banggood Technology Co. (legit) of some $13 (USD).
I’m not out for the price, I want my driver…
EDIT:
Enough about my woes, Thermolumo can you request a PayPal dispute on that order?
they need step up their QA… but im always worried when they produce lights over 100$ but the quality is not worth the price… it was better when they offered cheaper lights they shouldnt compete with the premium brands if they cant offer decent quality for what u pay.
A follow-up on my woes with BG; they pulled thru. Wednesday (18th May) got my driver. Never got any info or tracking. I had put this chaotic exchange with their CS aside – just too frustrating.
Using the CPost track number (yes, it was registered), the item was received on May 8th at the Chinese collecting station. So, net 10 days of transit (Ltian).
Being cordial, I returned a thank-you to Lynne; also remarking the item never showed in my BG account. Her response; “resent item as a part doesn’t show”. Finally acknowledging special order doesn’t fit into their accountability protocols.
From an after-perspective, BangGood is a general merchandise store, much akin to Sears. They mess with all kinds of people, some sincere, others less. As to protect their sales, typical denial of responsibility or re-direct to some after-sales warehouse (this driver was bagged from such in Germany).
@ Thermolumo: I have a few Astrolux lights. One has a driver problem. the other 2 are fine. And more so as the quality is quite good (mind you, my collection are the ‘budget’ lights). Just tonight had a look-over with an EC01 and many features for a $40 light (SS bezel, lighted switch, Anduril, onboard charging, high output & compact,). So, perhaps you may eventually forgive BG and try another Astrolux. I didn’t get what their discourse was with a faulty light, only 7 days after reception.
I never use banggood anymore. Horrible company. Makes aliexpress look like a champ, which is sad.
I pre-ordered one of these flashlights, too. Never again.
The person who created the hanklight subreddit and the 1lumen person both gave this thing a positive review. I don’t know if they were bribed with money/free stuff but I’m never trusting them or mateminco/astrolux/banggood again.
If a light fails, explain the circumstances, the model and any back story (did you try CS?). Also, perhaps give the failure rate of any particular manufacturer of your collection.
Hypercritical condonation is over-reaction. Sure it’s a deception when a light goes dark but stay objective. Bashing isn’t giving any solutions to your dilemma.
Still didn’t have a follow thru from OP – why would BG not honour any warranty after 7 days?
I haven't ordered from BG for a while, but I haven't had any serious problems with them.
I had some minor problems with an order or two, but their customer service made everything right, so I'll gladly order from Banggood again if they have something I want.
Ah, I see you are the same person from another thread...also talking about the MF01X... I am still waiting for your answer there as well: https://budgetlightforum.com/t/-/69726/12
I haven’t used Banggood much since the HL01 group buy. it was just a load of nonsense from Bang Good. From demanding money for expedited shipping after paying a month in advanced or issuing poor fitting parts and never solving the issue. Not something we’d have to deal with from a company like Emisar. They are very hit and miss. Sometimes they bring out fantastic lights like FT03 SST40 though.
Here is the original email I got from Banggood when I told them the light arrived defective:
Dear Customer,
Please accept our apology for the inconvenience you have had so far.
According to our 7 Days DOA Guarantee Policy, if the item is damaged, you need to contact us within 7 days. We are sorry that your order has been received for more than 7 days, according to the policy, you will not be entitled to this service. We suggest you contact us early next time.
Here is the 7 Days DOA Guarantee Policy.
We are sorry about the inconvenience caused. Your understanding would be highly appreciated.
I’ve ordered a few other things from them without problems but this has definitely put me off of them. Had it been shipped out within a reasonable timeframe I wouldn’t have had issues returning it, but since it took two months to get to me it when I was out of the country I missed the week return period.
