This help?
This sucks I thought there was finally an answer to the long wait from Hong Kong... I just ordered a HD2010 and got it in 5 days no problems. I'm really sorry about yours and hope things get worked out.
Well, so far my first and only experience with Tmart has been positive. I ordered the HD2010 to be shipped from the USA warehouse and it arrived promptly. However, there are issues with the driver, which required correspondence with customer service. I was taken care of VERY quickly and the problem was resolved in a satisfactory manner if you ask me. I was able to connect with someone online immediately and then Sherry Ye followed up here via PM. I can't vouch for any of the other issues members here have experienced but maybe they're working on improving their image. I'll give them another try if I find something I want.
One more PLUS for Tmart: They offered a bunch of coupons for the HD2010 on request, which amounted to about a 20% discount. When they ran out and we asked for more they came through. The fact they have a USA warehouse is what sold me. Otherwise I probably wouldn't have mustered enough interest to order from them, considering the gamble we take with overseas flashlight shops.
Have to agree on your assessment, weiser. Good experience on the HD 2010, even if it ended being a TangsFire.
Easylightbuy used that address in a recent email to me about an order. Which doesn't mean nobody else falls under their "umbrella" lol.
AS A REVENGE FOR MY FEEDBACK, TMART PUBLISHED MY BILLING INFORMATION ONLINE AND SENT ME A PHISHING EMAIL CONTAINING A VIRUS. BUT THAT DID NOT STOP ME. IN CONTRARY, THAT IS WHY I AM POSTING A FEEDBACK HERE.
THIS IS A WARNING TO EVERYONE OUT THERE, STAY AWAY FROM TMART.COM IT IS A BAD COMPANY .
THEY CHANGE YOUR SHIPPING ADDRESS WITHOUT YOUR CONSENT AND THEY WILL NOT GIVE YOU A REFUND WITHOUT A FIGHT
I ORDERED AN ITEM FROM TMART .COM. AND I WAS SPECIFIC WHEN I PLACED MY ORDER FOR MY SHIPPING ADDRESS TO BE MY HOME ADDRESS NOT MY BILLING ADDRESS BUT… AFTER I PLACED MY ORDER , I RECEIVED AN EMAIL FROM TMART TELLING ME THAT THEY MY SHIPPING ADDRESS WITCH IS A B.O.BOX WILL BE MY BILLING ADDRESS ONLY.( THEY CHANGED MY SHIPPING ADDRESS WITHOUT MY CONSENT !!).
THEN I EMAILED THEM 3 TIMES WITHIN 5 MINUTES OF PLACING MY ORDER , I REQUESTED THEM TO CANCEL MY ORDER IF THEY CANNOT DELIVER TO MY HOME ADDRESS.
BUT THEY IGNORED MY EMAILS THEN THEY RESPOND THE NEXT DAY THAT THEY WILL NOT DELIVER TO MY HOME ADDRESS AND THEY WILL NOT CANCEL MY ORDER, ( THIS GUY IS A DICTATOR !!).
THEN I PLACED A DISPUTE WITH PAYPAL, AS FROM THE BEGINING I HAD A BAD FEELING ABOUT THIS COMPANY, I CANNOT TRUST IT TO GIVE MY CREDIT CARD INFORMATIONS, SO I PAID WITH PAYPAL ACCOUNT .
THEN FROM THAT DAY I KEPT RECEIVING EMAILS FROM TMART CUSTOMER SERVICE ASKING ME TO CANCEL MY CLAIM WITH PAYPAL FIRST IF I WANT A REFUND. THEY TRIED MANY TRICKS ON ME , EVEN IN ONE EMAIL THEY SAID THEY WILL MAIL ME A TO MY HOME ADDRESS IN 2 DAYS AFTER I CLOSE MY CLAIM WITH PAYPAL, (WHAT AN IDIOT !!)
I HAVE TRIED TO PLACE A BAD REVIEW ON TMART .COM WEBSITE , BUT THEY DID NOT POST IT BECAUSE THEY POST ONLY THE GOOD REVIEWS AND PROBABLY MOST OF THEM IF NOT ALL ARE WRITTEN BY THEM AND THEIR COLLEAGUES.
PAYPAL ADVISED ME NOT TO CANCEL MY CLAIM BEFORE I RECEIVE THE REFUND AND THEY TOLD ME THAT THEY ARE SHOKED HOW THIS GUY EMAILD ME 20 EMAILS AND HE DIDNT RESPOND TO PAYPAL BY NOT EVEN ONE EMAIL TILL NOW. THEY WARNED ME OF HIS TRICK TO CLOSE MY CASE.
I SAVED ALL THEIR EMAILS ( 20 EMAILS IN 5 DAYS)AS PROOF . I ASKED TMART CUSTOMER SERVICE ONLINE CHAT FOR THEIR ADDRESS, BUT TMART CUSTOMER SERVICE REFUSE TO GIVE OUT THEIR ADDRESS. ( WEIRD). I WISH I READ SOME OF THE REVIEWS BEFORE I USE TMART.
HERE I POST THE RECENT EMAIL I RECEIVED FROM TMART TODAY. AND YOU BE THE JUDGE.
Dear Camil ，
Greeting from Tmart support center.
We would like to issue you a refund but it was blocked by the PP system according to the policy. We will issue you a full refund after the dispute is closed. Thanks for your understand and support.
Sweet Reminder： To solve your order issues in a more efficient way, please visit Express Service Center to submit a ticket: http://www.tmart.com/HelpCenter/Express-Services-Center.html
Have a nice day!
Kimlee
Tmart.com customer Service
Ticket Details
Tmart.com is labeled [AVOID] on this forum.
i will avoid them.
ppl who know me know that my preferred dealer is Dinodirect.com
:D
camil h :
DO NOT & I repeat DO NOT close the PayPal dispute until after you have received the refund. PayPal’s system does not block refunds or communication between buyer & seller. E-mail them back and tell them you will not close the dispute until after you have received the refund.
Here is my experience with Tmart. I purchased a light, shipped quickly from their USA branch too. Let me state first off, I am a novice, don’t know how to fix
even the smallest problem with a flashlight. With that said, the light stopped working after 4 days… I contacted Tmart’s customer service, got an apology, and I was emailed a
mailer to return the defective light. In addition, I was given the choice of a full refund or a new replacement. I opted for the replacement light.
About 3 days later, I get the replacement light. A couple days later the same thing happened with this new light. Stopped working. Okay, I did a little research and found out that others that had this
light ran into the same problem. I tracked it down to a loose spring. I contacted Tmart customer service, and AGAIN, they gave me an apology, offered a full refund, or another unit.
My researched turned up the fault of a loose spring. I worked with that, and the light got better, not 100% but better…I told the customer service, that I will try to work with the light and get it fixed. Tmart customer service assured me that if I wasn’t satisfied, let them know, and a full refund would be forthcoming… Come to find out the light was changing modes when I hit a bump on my bike. After researching that, it was tracked down to the cell moving around. I was instructed to put tape on the cell. That worked.
Also, Tmart periodically checked back with me to see if I was satisfied. They also asked me what did I do to fix the light, so they could pass that on to other users who had that same light and same problem. In reading this thread, I see other posters have had an OPPOSITE experience from Tmart’s customer service… Can’t tell what that is about, all I can do is comment on my experience with Tmart. IMO, their customer service is so good, that everytime I go to buy a light, I checked their website first, to see if have what I want, at the price that I want.
BTW, Sherry Ye, is the customer agent who handled my case… IMO, the best of the best… 
My experience with Tmart is more/less positive as well.
I’ve ordered an item that ended up unavailable without any ETA. Managed to work out a replacement item. It did take quite a while, but everything ended up well.
I live in Europe, so I was depending on the China warehouse. If you are not prepared to wait in case of a backordered item, or need to negotiate something with customer service, skip them.
If you have patience, they are great.
Personally I think they deserve to have that AVOID rating removed. I’d deal with them again. Probably will if I find something I want from them.
Viktor
Welcome to the club, camil h!
Made an order with Tmart after I found a group buy thread on here (the ultrafire G4 MCU) I also ordered two ultrafire 18650s as I only owned a bunch of AA lights and a 16350 light up to this point. My order arrived today (it was fast) and the light works great but instead of two ultrafire batts I got one ultrafire and one (dead) unbranded 18650. I contacted Sherry on here and she has already fixed the problem and is having the right battery shipped.
So,
Pros:
blazing fast shipping
pretty good selection
pretty good to very good prices
good customer service experience
Cons:
wrong item shipped and it was dead too
web site didn’t want to upload my pictures for the RMA (or whatever it is called) claim.
I will order from Tmart again as I believe in second chances and given the speed of shipping and prices, a few errors along the way doesn’t discourage me too much.
Can't decide if the "avoid" label is justified or not. Shipping on my last order was relatively fast but my "new" HD2010 looks like an old, used flashlight (all scratched up, ano worn off everywhere) and, I now see it can be had cheaper elsewhere. Works great so I'm not going to make an issue out of it but I won't be using Tmart again. When I order a new product I expect it to be new.
Also, people with a post count of one that barge into a room YELLING are douche bags.
ALLCAPSAREME.COMfoy
I gave them a try & purchased 2 T-fire 1500 (fast shipping)that looked good but after 5/6 charges they will now only charge to 3.90v. I”ll stick with American vendors or those that have ‘recommend’ from BLF. They do sound like they are trying to fix it but I just don’t trust the products are genuine.
Keith
Ms. Ye and Mr. Hung,
I am dissatisfied after your site did not process my order for a Trustfire Z8 but managed to take my money not once but twice!
I was charged twice plus your system is telling me it did not complete the transaction! No order number or anything. What kind of scam are you guys running? I sent a message to Sherry about it and also your customer service. This is the first time I tried to make a purchase and it’s horrible.
Dear gloomywarfreak,
Sorry for the inconvenience we caused .
I have got your message , Would you please inform me the time,amount,date and the Transaction ID,so that I can ask our finance man to check it for you .
please don’t worry,if we really have charged your money,we will refund to you .
Sherry
Tmart.com
And God above as our witness know just how great of rating they have here and how they lie and deceive their customers on a daily basis.
Replied to your email Sherry. Thanks for looking into it.
+1 Sherry Tmart
Have to give them credit though, they have customer service (Sherry) that is willing to help.