Wurkkos TS10 Won't Turn On

First of all, thanks for your help.

Hi, So, the aux green LEDs are always ON, right? This indicates that they may be configured to be like that (they can be on High, Low, Blinking or OFF). Just to be clear, are the main LEDs ON or OFF while the green LEDs are ON?

*The main LED's are off when the Green Aux. are on. For the short time it did work, the aux green LED's were NOT on when the main LED's were on. Now, the green aux. lights are on all the time.

Can you please try this:

a) If you press the tailswitch do the aux LEDs momentarily go OFF and turn ON again when you release the switch? No, nothing happens at all when i press the tail switch.

c) Also, during this press, do the main LEDs of the flashlight turn ON at any moment? No, nothing changes.

d) Have you tried to unlock the flashlight: from OFF 4 clicks? In case the flashlight leds turn ON after these 4 clicks it may happen that you have “auto-lock” configured and that you need to de-configure it. I know I am being basic on these questions, but at least for my reasoning, these are pieces of information missing Oops Worst case scenario, you really have a bad switch. I just tried this and unfortunately it didn't work.

I know I am being basic on these questions, but at least for my reasoning, these are pieces of information missing
Worst case scenario, you really have a bad switch. Anything other than basic for me would sail right over my head! I'm a novice, but slowly learning as I go. To give you an idea of how basic, i felt a feeling of great accomplishment when i finally figured out how to change modes in the convoy 12 mode set up.

Boaz, that was great!

do a factory reset. The process for this is:

- Loosen tailcap

  • Hold button
  • Tighten tailcap
  • Keep holding button for about 4s

The light should flicker while getting brighter, then briefly burst to
full power. Hold until it reaches full power to do a reset, or let go
of the button early to abort.

On some lights, like products where the tailcap method is impossible,
use 13H from Off to do a factory reset.

12 clicks and hold the 13th

Unless your tailcap is already broken free, loosen the head of the light using the same instructions.

At some point we need to say: He’s Dead Jim.

Seriously, if it takes 100 technical people to turn a light on, to hell with the interface, it’s not worth it.

Good Info!

If the button is bad, the Factory reset will not work. If the button does work, the key to Factory Reset is to hold the button long enough to get through to the final flash.

If the button does not work to do a Factory Reset, Since the OP confirmed he is using the stock battery, which is not too long, it may be time to ask Wurkkos for a replacement due to bad switch.

backstory on battery length is that if it is too long, which is not the case here, then the inner black tube does not reach far enough into the head, to make contact w the pill…

one last though on the inner tube contact with the pill:

Suggest remove Battery and try to insure the contact surfaces are mating well, by screwing the head tight and loose several times, to insure the end of the inner tube makes a clean pressured contact on the pill.

then try again with a battery installed… and the head closed snug

if all that fails

then it confirms that the switch is not working,
and it is time to ask Wurkkos for a Replacement.

I look forward to a successful resolution… Wurkkos is good about taking care of things like this.

On my sample, the driver is the issue. I can swap the head from another TS10, and the body/switch works fine. Vice-versa, the faulty head doesn’t work with any other body.

sorry for your faulty light

when I suggest a replacement, I mean the whole light, not just the head or tail… for exactly the reason your case illustrates

Thanks for your replies scoperdue! I guess I won’t be much of an help since what you reported is probably indicator that either the switch or the driver has some fault preventing the flashlight from activating correctly. :zipper_mouth_face:
I guess contacting Wurkkos is probably the best solution in this case, hoping they can give you a replacement or fix your light!

:+1:

Sometimes it is not dead (doesn’t seem to be the case, unfortunately).
You’ve probably seen cases here - and even more “out there” - where persistence and basic tips help recovering flashlights or other devices, even if it implies time and dedication and disassembly/re-assembly. In particular, these dual tube flashlights have several alignement issues (see the FWXA lights and others) that need some attention and time spent on fixing. They’re not dead, they’re not helpless, they just need dedication. Like people, sometimes. And in the end, when they’re back, they worth it, again!
In this case, a faulty component may be the probable cause. They can be fixed or replaced, to make the light turn ON again!

Yes it is! George Harrison’s favourite lightbulb joke was: “How many Beatles does it take to change a lightbulb? Four.”

On the other hand there is this joke about Apple enthusiasts: “How many Apple enthusiasts does it take to change a lightbulb? They don’t change the lightbulb, they just buy a new house.”

Working together can be quite rewarding, but it looks you’re in the Apple team.

Maybe the tail cap is loose. It is usually glued and should not be loosened, but you may have loosened it (because there were not enough glue perhaps?).

Regarding Apple customers always needing latest and greatest.

“You can fool some of the people some of the time but Apple customers you can fool all of the time.”

:+1:

do a factory reset. The process for this is:

– Loosen tailcap – Hold button – Tighten tailcap – Keep holding button for about 4s I've tried this probably 25+ times. When i first had issues, this seemed to work the first few times and the light would work as it is supposed to immediately after. Then i'd turn it off and when i'd come back to try it a few minutes later it was back to not working. I was able to get it working again about 3 or 4 times doing this, but it wouldn't stay working after i'd turn it off. Since those first 3 or 4 times, it no longer works. I hold the button, screw the light back together, just before its almost fully screwed in there is a brief flash from the main LED's then the green AUX LED's turn on and then nothing. No response of any type when i click it.

The light should flicker while getting brighter, then briefly burst to
full power. Hold until it reaches full power to do a reset, or let go
of the button early to abort.

On some lights, like products where the tailcap method is impossible,
use 13H from Off to do a factory reset.

12 clicks and hold the 13th I was not able to open tailcap, but was able to open from the top/middle part of the light. i've tried the 13H with no luck either.

Thanks again to everyone for your help.

From what i’ve read it sounds like you’ve been loosening and tightening the tailcap with the head in place.

Try loosening the head (or removing it), then tightening the tailcap fully, then replacing the head.
(And then if the button works you might still need to do the 13H reset that doesn’t involve loosening the tail cap.)

Sometimes on a light with a signal tube you can get a poor connection through the signal tube which can be sorted by tightening the tail before the head.

And for the TS10 Wurkkos specify: “Note: tail cap is glued,for better contact of the electronic tail press, please do not twist and disassemble the tail cap. Unscrew the entire head to replace the battery.”

From what i’ve read it sounds like you’ve been loosening and tightening the tailcap with the head in place. I may have stated incorrectly that I was removing the tailcap. I was not. I was removing/unscrewing the head. I can't budge the tailcap.

Sledgehammer.

Ah, thanks for the confirmation, you can’t do what i suggest then :slight_smile:

Is Wurkkos usually pretty good about answering emails? I know they were off through the 27th, but I haven’t heard a peep back from them.

They have ben when I contacted them in the past. Maybe you could give it a couple of days after their holiday
You could try to PM “wurkkos” (user) to see if that might help.