If the button is bad, the Factory reset will not work. If the button does work, the key to Factory Reset is to hold the button long enough to get through to the final flash.
If the button does not work to do a Factory Reset, Since the OP confirmed he is using the stock battery, which is not too long, it may be time to ask Wurkkos for a replacement due to bad switch.
backstory on battery length is that if it is too long, which is not the case here, then the inner black tube does not reach far enough into the head, to make contact w the pill…
one last though on the inner tube contact with the pill:
Suggest remove Battery and try to insure the contact surfaces are mating well, by screwing the head tight and loose several times, to insure the end of the inner tube makes a clean pressured contact on the pill.
then try again with a battery installed… and the head closed snug
if all that fails
then it confirms that the switch is not working,
and it is time to ask Wurkkos for a Replacement.
I look forward to a successful resolution… Wurkkos is good about taking care of things like this.
On my sample, the driver is the issue. I can swap the head from another TS10, and the body/switch works fine. Vice-versa, the faulty head doesn’t work with any other body.
Thanks for your replies scoperdue! I guess I won’t be much of an help since what you reported is probably indicator that either the switch or the driver has some fault preventing the flashlight from activating correctly. :zipper_mouth_face:
I guess contacting Wurkkos is probably the best solution in this case, hoping they can give you a replacement or fix your light!
Sometimes it is not dead (doesn’t seem to be the case, unfortunately).
You’ve probably seen cases here - and even more “out there” - where persistence and basic tips help recovering flashlights or other devices, even if it implies time and dedication and disassembly/re-assembly. In particular, these dual tube flashlights have several alignement issues (see the FWXA lights and others) that need some attention and time spent on fixing. They’re not dead, they’re not helpless, they just need dedication. Like people, sometimes. And in the end, when they’re back, they worth it, again!
In this case, a faulty component may be the probable cause. They can be fixed or replaced, to make the light turn ON again!
Yes it is! George Harrison’s favourite lightbulb joke was: “How many Beatles does it take to change a lightbulb? Four.”
On the other hand there is this joke about Apple enthusiasts: “How many Apple enthusiasts does it take to change a lightbulb? They don’t change the lightbulb, they just buy a new house.”
Working together can be quite rewarding, but it looks you’re in the Apple team.
Maybe the tail cap is loose. It is usually glued and should not be loosened, but you may have loosened it (because there were not enough glue perhaps?).
– Loosen tailcap – Hold button – Tighten tailcap – Keep holding button for about 4s I've tried this probably 25+ times. When i first had issues, this seemed to work the first few times and the light would work as it is supposed to immediately after. Then i'd turn it off and when i'd come back to try it a few minutes later it was back to not working. I was able to get it working again about 3 or 4 times doing this, but it wouldn't stay working after i'd turn it off. Since those first 3 or 4 times, it no longer works. I hold the button, screw the light back together, just before its almost fully screwed in there is a brief flash from the main LED's then the green AUX LED's turn on and then nothing. No response of any type when i click it.
The light should flicker while getting brighter, then briefly burst to
full power. Hold until it reaches full power to do a reset, or let go
of the button early to abort.
On some lights, like products where the tailcap method is impossible,
use 13H from Off to do a factory reset.
12 clicks and hold the 13th I was not able to open tailcap, but was able to open from the top/middle part of the light. i've tried the 13H with no luck either.
From what i’ve read it sounds like you’ve been loosening and tightening the tailcap with the head in place.
Try loosening the head (or removing it), then tightening the tailcap fully, then replacing the head.
(And then if the button works you might still need to do the 13H reset that doesn’t involve loosening the tail cap.)
Sometimes on a light with a signal tube you can get a poor connection through the signal tube which can be sorted by tightening the tail before the head.
And for the TS10 Wurkkos specify: “Note: tail cap is glued，for better contact of the electronic tail press, please do not twist and disassemble the tail cap. Unscrew the entire head to replace the battery.”
From what i’ve read it sounds like you’ve been loosening and tightening the tailcap with the head in place. I may have stated incorrectly that I was removing the tailcap. I was not. I was removing/unscrewing the head. I can't budge the tailcap.
They have ben when I contacted them in the past. Maybe you could give it a couple of days after their holiday
You could try to PM “wurkkos” (user) to see if that might help.
Thanks. They actually did respond timely on their website, but I missed it not realizing there was an inbox on their site. I thought any response would have generated an email instead. I had also sent several emails that weren’t returned yet, but i’m not worried about that as they did respond. I’m going to send a video of the light not working and we will go from there.
Hey buddy, happy new year! I just ended my New Year holiday.
I guess the issue comes from its tail. It should be that the inner tube and tail are not fully contact due to errors assembly. Because our green aux version has been out of stock. How about let’s exchange another TS10 body?
will be waiting to hear when you get the new light, whether its tail works on the light you have now, that does not work… that will help determine if the issue is w the tail or the head of the light that is not working.
I’ll definitely do that once i receive it. So far the customer service has been great after the holiday. They did reply during the holiday on their website, but i missed it not knowing there was an inbox on the site. But after I realized that and responded, they’ve been very responsive and very helpful.
