Should Tmart Still Have an AVOID Label? Explain Your Choice You'd Care To

Three orders in Total. Every Skyray King I ordered was name branded and worked outstanding. Fast delivery and well protected packaging.

One order was Trustfire 3T6, a total fake. Underperformed, poor workmanship, nothing like the examples from Manafont. And this order came between my Skyray King orders. So, maybe a fluke, but still disappointing.

I love being able to order something and get it the same week. I feel that Louis and Sherry will go the extra mile to get things right if there is a mistake… That’s a big Plus to me. I haven’t had any problems with my orders, just referring to what I have read. The only thing I wish and I know it’s probably impossible is to have a bigger selection and more inventory at the US plant, It is the only one I know of and if there was everything there that’s on Tmart’s web page they would be huge and then maybe they could start stocking alot of the parts for the DIY guys and they wouldn’t have to wait so long to get parts.

Not voted yet.

Well, on 12/07 I ordered&paypal’d from Tmart a Ultrafire HD2010, today is 19/07 and still my order status is: processing.
I think I’ll wait the arrival of my light before expressing my vote here…

I have had the opportunity to order the HD2010 (discounted price) from order to delivery completion was 6 Business days. My packaged arrived, correctly addressed, in a Plastic shipping envelope and in side was the white product container (Thin cardboard) completely crushed. My thoughts were --- My long sought after light is going to be Broken/Scratched/Not in Working order. When I opened up the plastic bag out popped my light, IN PERFECT CONDITION .... No Broken Bezel, No Scratches/Dents - NOTHING - DAMN !!! However a small piece of 6-8" of bubble wrap or other protective material would have made me feel much more confident in their Shipping Depts procedures.

The FACT that Louis and Sherry are active (very active) here on BLF speaks volumes of their commitment to Superior Customer Service and to Tmarts Mission Statement

Tmart.com's Mission Statement:

To provide high quality products at low price.

To provide fast, efficient order turnaround.

To provide highest level of customers service, integrity and products value to satisfy every transactions.

Feel free to contact us via:customercare@tmart.com


Maybe the problems other Members experienced on (many) other orders have been rectified by Louis and Sherry.

If Tmart continues to stock Quality products, at Great prices and shipping is reasonable (5-8 Business Days)

and have active representation here.

My Vote would be to change to Recommend

The "avoid" is too strong.

My HD2010 arrived all scratched up and I whined about it in my review and a couple of other places during conversation - but, did not contact Tmart about it, simply made my peace. Sherry PM'd me a couple of days ago advising I receieved an $8 credit.

Which means, she or somebody from Tmart happened to notice (read the review?) and proactively responded. Shining beacon of CS? Perhaps not but like everybody else, my order came real fast and they certainly are not running away from us.

Seeing them make an effort is no small thing.

keepitupFoy

My vote was to remove the avoid but not to recommend as of yet, maybe it can be changed to recommend at a future date. I have ordered multiple other thing from them and they have a good price on certain things and fast ship if it is USA. Contacted there customer service last night because the 15% off code sent to through email didnt work. They said that I should be receiving another email in 24 hours and hopefully that will be with the new 15% off code. I have stuff in the cart to purchase but am waiting on the working code.
Just my 2cents

I ordered the MCU on the group buy - fast shipping + great light, my dad loves it.
I just got the Z8 its a nice light w/10% off plus fast shipping again.
I voted to remove the avoid rating. I hope Tmart can keep up the great service.

This is the best point yet.

i never completed an order with tmart so i have no real personal direct experience with them. i participated in the poll nonetheless because i live in a free land. i reserve my right to remain silent and not disclose for which option i voted. feel free to guess what DD-fan me ..etc..

I haven’t purchased from them, so I can’t speak from personal experience.
I am basing the following on what has been reported by other members.
—————————————————————————————————————-
The problems experienced , seems to be no different / worse
than what goes on with another sellers that does not have the avoid label…

Mr Huang & Sherry certainly appear to be putting forth a good effort. :slight_smile:
They deserve credit for doing so.

Unless I missed something , neither of them are making excuses
and trying to shift blame to suppliers and unskilled customer service reps.
Another rep did that very thing , just a short while ago…
(I’ll provide a link if it’s really necessary )

Making excuses is easy. Taking action to correct a problem is much more difficult.

Based on what I can see, I have to agree with Foy…
The avoid label is too strong !!

Since there appears to not be a “proceed with caution ” label.
Removing the avoid label , seems appropriate…

I voted preferred because they are actually my preferred site. I have ordered many times and they have an excellent track record with me. When I need something, I first visit their site and if it is available from the US warehouse I order, this way I know I will get it in 5 days. Of course they don’t have as great a selection as some, but I am not a collector looking for obscure lights. I just want good stuff FAST. I want everything fast, life is short and there may not be much time left :wink:

I actually might change back to avoid if there customer support dont improve have been trying to work out an issue and all they keep telling me is that i will receive an email in 24 hours and keep getting nothing.

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I think the Avoid should absolutely be removed .T-mart has done a ton to improve it's reputation and I think their after sales customer service is excellent .

If you're asking if i would recommend them ...absolutely

As far as if they should get a recommend rating ?? I really don't like the ratings set up in the first place .. it seems like there isn't enough gradation from good to bad . I would rate them as a good vendor .

Yes, Tmart has a Britain’s warehouse. but is not prepared now.

Sherry will join in the poll.

We were gathering issues these days, and try to redress exists. thanks for all your opinions.

Though it is much more difficult. we are persisting in taking it.

Hello raccoon city,

Sorry to hear that .I think there have something misunderstanding between us.
I didn’t have an order number for the item you ordered,so I don’t know the details. If we are wrong, I would like to say sorry to you.
We are still in the growth at present so that not all of our serivces are not perfect.But we always try our best to serve our customers. We constantly improve our customer service,I think it will be better and better.
And everythings will get better.
Thank you for your patience and understanding.

Best wishes,
Sherry,
Tmart.com

Hello gloomywarfreak,

For this issue,I have contacted you before.According to the information you offered we can’t found your order details.
If the money have been charged,you can contact your bank to get the Transaction ID for us.So that I can ask our finance department to issue you refund .Please don’t worry,if we really charged your card,we will refund to you .
By the way,our finance man said that you can contact you bank to check it for you .If there have an transaction with Tmart,you can cancel it .Then the money will back to your account .
Thanks for your support and patience in advance.
If you have any question, please feel free to contact us.

Best regards,
Sherry
Tmart.com

I have already contacted the bank and they pass me on to you because they have a reference number that it was charged. If you want, I can tell you the number of the debit card used to pay for it and you can trace if that was charged during that time.

Hello gloomywarfreak,

I have asked our finance man use your name and e-mail to check it again,and there is no order ,no money from you .
The reference number is no usefull to us.The information we need is Transaction ID;just like Transaction ID: 0TY07154W95547733 .You can contact your bank to check whether there have a peding payment on your account or not ? If there have a pending payment,you can cancel it and the money will back on your account .
Thanks for your support and patience in advance.
Best regards,
Sherry
Tmart.com

Well, that money definitely went to someone’s pocket. Definitely not doing business with Tmart anymore.