Rating: Tmart.com

I received my Z8 and I love it. Great service from Tmart and they were very helpful since my card had not been charged. However it would have been nice if they contacted me instead of me contacting them. Either way I am satisfied with the service and think the avoid label should be removed

I haven’t been screwed yet !

T-Mart deserves a recommend label, especially with a US warehouse. I had a recent order with a defective flashlight. Contacted live chat and within a few minutes was emailed a return shipping label and a new one was sent promptly. A previous order was said to be in stock when in fact it was not. I was issued an immediate paypal refund. I’m not saying their company logistics are the best, but they do make up for it in customer support.

Hmm. and i was thinking unbiased reviews would fetch big bucks!

Just a Joke!…Funny?…no funny.oops

What can I do. Like I said, I didn't contact them about it so, I wasn't expecting anything. As disappointing as it was, I guess it's not that big a deal. I don't want to stir anything up further other than to say, most Chinese sellers have a vastly different idea of customer service than I do. Would be nice if I were that influential but . . .

An example: I sold a Foybezel to a member here a couple of weeks ago. After it arrived he contacted me to say it had some little scratches on the inside edge, something that would buff out in about 45 seconds, by the way. I also did not put enough postage on the envelope so I ended up looking like a moron. He went on to say that it only bothered him slightly and then gushed about how awesome it looked on his light. It didn't matter to me whether there were actually any scratches or not. I immediately sent another bezel, priority mail and told him to keep both.

He was paying full retail and had every right to expect his idea of perfection. It would be lunacy for me to blow him off over $20. I hesitate to write all this because it is seriously, not a big deal. They just have a different concept of customer service. And, maybe they have to. Maybe there are so many people from all over the world trying to put them together all the time, they feel they have no choice. Maybe it's a cultural thing.

But . . . something Tmart and every other seller needs to understand; most people that have a bad experience at a restaurant never say a word. They simply do not return.

Foy

That right there says it all, brother. Cool

Tmart still using the same techniques by posing as customers here and on other websites to fraudly boost their rating and defend their bad business instead of changing their customer service techniques to avoid having the real customers going online to a websites as this one to raise their concern against Tmart behavior

So, which users on BLF do you believe to be Tmart employees. I don’t think anyone here has seen that in a long time. Now other places like tiny deal and a few others do it all the time.

BTW, welcome to BLF. Where are you from and how long have you been lurking before signing up?

Yeah, I would like to know also who is posing a a poster but is an employee of Tmart.

We all know Louise and Sheery Ye, they have come here to help and have stated that.

Please, show me the ringers!!!

If the item is on China don’t order. I ordered a Uniquefire UF 2220 that was in the US and a drop in Q5. I got the light in 4 days, then I get an email that my Q5 should arrive in 15 to 20 days and I have already waited 7 days ! Unbelievable !!!

Could that be
lightsforyoureyes@tinydeal.com ? :smiley:

Hummmm. can this be true?

Man,Espionage here at BLF.

“Avoid” rating removed.

They may not be to bad of a company but shipping is just to slow to Canada. Been waiting almost 3 weeks for my HD2010.
I ordered Batteries for it from HKequipment in Hong Kong 3 days after i ordered the HD2010 and received them 3 days ago.
So i Probably won’t order from Tmart again

Yay!

Quite fast shipping (2 weeks).
Fast answer on my email regarding my underperforming trustfire z8, will see what solution there will be.

Bought 3 lighters today. 2 hrs later my order was cancelled and refunded without explanation. Hard to believe the items were not in stock.

Dear edc,
Sorry to hear that.
Would you please offer me your order number?So that I can check the detail for you .
Thanks for your support and patience in advance.
If you have any question, please feel free to contact us.

Best regards,
Sherry
Tmart.com

Finally got my HD2010 in the mail today. Got held up in customs because it was marked as cell phone accessories.
They opened up the package. opened up the flashlight, didn’t bother screwing it back together then half assed taped it back up.

Hey Tmart, Try marking the packages you ship to Canada with their actual contents. Maybe then it will reach it’s destination in a timely manner
without customs having to open and delay it.

Anyone from Tmart care to chime in?

Ordered on 11th, shipped on 14th, arrived on 20th. Pretty good I'd say.