+1
Honestly I never really had a problem with them except for the time I tried ordering the SRK mimic, which they did credit me the amount I paid.
Maybe I’m just lucky everytime I order stuff from them, yes? They’re okay on my book. Just my 2 cents. 
Well I’ll make it short and sweet, but I got it worked out. Paypal was part to blame but they heard a ear full from me. The TK35 clone I received as you guys well know by now looked like someone hit it with a grinder on the top of tube on the inside by the head. Now some folks that wouldn’t bother, but I buy flashlights to collect and keep looking for the most part like brand spankin new. If I wanted a used light, I would have bought one. So for the ones that say that this wouldn’t bother just remember your not me. Don’t mean that smart either, so don’t take it any other way. Anyway I filed a dispute with Paypal and escalated to a claim because I was told they won’t do anything and ignore you. So your basically talking in the wind. Well Paypal decided in my favor with the picture I showed them, but they wanted me to ship the light back at my expense and include a tracking #. Now any idiot would know that the cheapest it will cost to send that light back with a tracking # to Hong Kong is around $16. That’s over half of the cost of the light. Now why should I be money out of my pocket when before I ordered this light I wasn’t out of any money. I plainly told Manafont to send me a scratch free light for the most part in so many words. Now I don’t analyze my flashlights with a magnifying glass, but I do expect a nice quality new looking light when that’s what I was supposed to be buying. So I call Paypal and tell them this was totally unacceptable. I tell them what I just stated above, and told them even a idiot wouldn’t fall for that deal. They finally agreed and are reimbursing my shipping cost to my account. But I do have to show them proof of a tracking # via email in so many days. They may be doing this at Manafont’s expense I would only guess. Trust me this isn’t the first time they have received a complaint about them.
But all this could have been unavoidable had they sent me what I ordered in the first place. So I will gladly take my money and spend it with other folks who will hopefully listen to their customers and provide them with like new products. Anyway I will get all of my money back to spend it some place else.
Now, doesn’t that feel better getting that off your chest?
LOL
breathe in… breathe out…
Seriously though, I have been fortunate with my whopping two mana orders so far. This does make me take a bit of pause. I have never ordered from dinodirect because of some horror stories I have heard that seemed worse than yours. (I would still be salty in your shoes.)
I think you did it right going through paypal. Always easiest to hit people in the pocket book to get their attention. Like you said somewhere on these threads, if there are enough paypal cases eventually Manafont will either have to get its act together or be up the creek with no paypal.
Hope everyone has good luck with their vendors of choice.
Manafont’s return policy:
+1. I’ve bought over 30 items from Manafont (actually I lost count, but it’s definitely over 30); and at first they were quite good. But lately…. :~
I just think they’ve gotten too big for their boots. They gave me the runaround when I received a badly scratched reflector on one of my flashlights a while ago.You’d think they’d treat a regular customer better huh??
Well just like ILIKE I’m voting with my feet… I’m goin’ elsewhere |(
A lot of people rate a seller highly simply because they’ve received exactly what they’ve ordered a few times. It’s like the eBay phenomenon. A buyer buys something, then that thing arrives, and suddenly and inexplicably the seller gets “AAAAA totally awesome seller!!!” feedback. But hang on. What was so awesome about that? It’s what’s supposed to happen. It’s a baseline, not a ceiling. I think some people are just still wrapped up in the novelty of it all, even in this day and age.
Sellers show their true colours when they go the extra mile for the customer, or when there’s a problem to be resolved. So unless you’ve experienced such, the most positive thing you can legitimately say about a seller is that you get what you order within a reasonable time frame. And again, that’s merely what is supposed to happen.
That’s all I can say about Manafont, personally. Nothing negative, but nothing beyond that either.
Perhaps its me,but just because someone HASNT had a bad experience or order from them shouldnt make any differance,Its a matter of time before its you,thats all.The flip of a coin it would seem.
They sent me my parcel quick smartish,all items ok,jobs done,but i wont be sitting wondering anymore.Flipping a coin will it or wont it arrive,arrive damaged,arrive at all,arrive A1.iTS happening so often now with these companys its time for them to get ther house in order properly.The frightening fact is,Bully Boy or bad service is so accepted,just because its not you,risk it because its cheep,cheeper than the next vendor,well ive been alright Jack.
IF,they have a 1000 customers and kick 10,so what they may say
IF they have a 1000 customers and kick 10,but 1000 start limping they may just think again.
The weird thing is.I think eventually they would all end up on the LIMP list and leave folk knowere to purchase or feed ther addiction.
I hope someone can see the gap in the market and take on the whole new concept of providing goods fit for the porpose,in good order and with a customer is king/can do attitude.A simple charter thats fair,with goods at a reasonable cost
Kick one lets all limp.
DON… Rant over
I never had any problems with manafont, actually they are on my list of favorite sellers.
All products were shipped and packed good, they mostly arrived in Germany within 4 weeks, which is ok. The customer service was good, when I once had trouble with one light.
So for me, manafont is recommended!
i’ve stayed away from manafont also…I did order some trustfire 3000’s because I know they’re good from there…now that cnq and fancyflashlights have them for 1.50 less I will be buying them from ff…
Well keep singing that tune and remember when they bite you. Then the fat lady will sing and then we shall see if you still recommend them. I used to think Manafont was a pretty good company. But wait until you feel like you got the short end of the bargain on your item. Then see how great their customer service is. Then keep on recommending them. LOL!
Like I said buyer beware.
I’d rather buy from Dino-Direct then to buy from Manafont again. And believe me that hurts to admit that.
All of these sites operate on close to the same business model. A good chunk of it is the same stuff;good chunks of the stuff have inconsistent quality. They are all operating internationally with language barriers. They all work under the same pricing constraints and are in the cheap end of the market so they have to compete on pricing.
The end story is pretty similar. New place opens up with a slick new website. Maybe they are a cent or two cheaper right off. People are frustrated with the other places and move there. Early they do well…then the positive reviews come in and business grows fast. They all seem to go through CS issues then. They can’t keep up with returns on their low quality stuff. As they get overwhelmed people get upset and wonder why they don’t handle customer service like high margin companies (that charge far more.) Some customers get upset and move on to the next new place. The best increase capacity and catch up to the remaining workload. The worst just shrink back till they can handle it. The next budget site of the week takes their place…and starts to have issues.
I’d almost rather have one of the companies that’s been through the cycle a time or three. They tend to try harder and have learned something along the way.
Well said that man. 
Well I’ll be truthfully honest with all of you guys, and it’s like Rick told me on the phone earlier. These overseas companies probably never even look let alone put batteries in it and test the light if you tell them too before they ship the light to you. I would bet money he is spot on.
In that case….It is quite easy to provide a link to the problem.
Regardless, now I am aware of the issues lately with manafont and wont hand them any of my hard earned money. The main reason to post threads of this content are to warn others in leu of your bad experience, not to make a company look bad with no backing.
I’ll throw this in for what its worth. I had serious issues with the seller mentioned here
and i have also met and continue to do business with a small number of great vendors
from China. I was given some very good advice to avoid issues completely.
Naturally a new light or a custom keep your business with the small but highly reputable
vendors we have here at BLF. Even when there’s a problem it never becomes an ongoing
problem. I just dont have the patient to wait for something that may or may not come
and then deal with damaged or the wrong item. Not let me get back on track…If the item is available
on Fleebay and most vendors have an Ebay operation don’t but direct buy the light on Ebay.
Sometimes its a few bucks more and on occasion you get a good deal and this is
advise from a well known vendor here. Most of the vendors with poor service will
give you a much better experience on Ebay if an issue did surface. Now we all know this
but some reason reluctant to pass an overall better deal for what ever reason.
My guess is most vendors from overseas give much more prority to their
Ebay business than direct orders over the net. Its difficult for them to screw you
on Ebay and maintain bad service.You dont come back from it.
So far its been pretty good advice. I still order from the same small vendors but
when possible i check Ebay …
In that case….It is quite easy to provide a link to the problem.
Regardless, now I am aware of the issues lately with manafont and wont hand them any of my hard earned money. The main reason to post threads of this content are to warn others in leu of your bad experience, not to make a company look bad with no backing.
Don’t think for a New York minute that it’s Only the oversea’s companies not looking at order details, My wife makes me laugh when she orders something on Amazon and includes the note “Please, deliver to back porch” and expects that it will happen. It doesn’t, so why set yourself up for the disappointment.
Also if you ship something via UPS or USPS, the WORST thing you can do is put “Fragile, handle with care” on that box.
Guess what, if I am working at a distribution center and as fast as I can go, still isn’t good enough for my slave driving Boss and his greedy shareholders and I see your little fragile labeled box come my way, that sucker is going for a ride.
These guys are overworked,underpaid and their job is speed with enough accuracy thrown in to keep their job. That’s it, special notes, well…………they are special.
I got a new light 2 weeks ago and she is rocket, but she did come with 2 very small nicks on the cooling fins near the head. Guess what? I am just glad it arrived alive in a poorly padded envelope from half way across the world,
Did I complain, Nope, don’t care. I got a great deal on something that will get used and will eventually get dropped or come into contact with something.
I have a friend who is a contractor and he changes out work trucks about every 5 years. The first thing he does with a new truck is smack a dent into the tailgate with a tool. He says he needs to get that out of the way so he doesn’t get mad when it happens by accident and screws up his day.
I thought he was nuts at first, but it makes sense actually.
Have a great day everyone!
Exactly what happened to me .. they went from decent to crap ..and have always sold fakes too ..So do alot of people BUT add crap service and no resolution and Avoid is my advice