Are DinoDirect Customer Service agents untruthful or simply lying ?

With how horrible they are, it amazes me that anyone here still orders from Dino. Those of us who have been around for a while really need to make it a point to warn newbies about DinoDirect. If Dino was my first experience with “Budget” flashlights, I’d lose interest in the hobby in a real hurry…

PPtk

Im today at 2 months of waiting for my intelli charger. I doubt they will get more of my business. I am better off ebaying. No funds refunded yet.

Maybe you could PM Kriesler or he could chime in here as he seems to have some pull at DD.

These are the Kings of Poor,poor service.
Amazes me why anyone uses them.Working for them must be a nightmare.Must be one Hell of a job interview and then induction.The art of Lies & Deception,followed by how to drop calls and infuriate people.Job title must be SALES PREVENTION OFFICERS REQUIRED.

DON…

I thought DD was cleaning up their act in recent months. It looks like they are slipping backward to their old ways from the sound of it.

Seems like everytime I try to buy an item, the price goes up. That Klarus deal really got me pissed. I haven’t bought from DD in a while because they simply aren’t offering any deals that I can’t find at a better seller. Why pay more for DD when there are sellers with a much better track record who have the same items?

Just like to know the difference in the price you paid and the posted price of the available sunwayman C20C?

It is still listed at $58.99.In my “Wish List” Item status shows as “In Stock” .
However , according to Summer ( PM two times) and Sharon (yesterday) it is definitely
Out of stock.I have the feeling that DinoDirect has a policy for their CS
(before sale) to make a sale regardless if an item is in stock or not.
Or the CS receive bonuses/rewards to make the sale so they don’t care if an item is in stock.
Anyway , DD gets the payment and holds it for a month or longer .Don’t know
how wide spread is this practice , with lot of sales it may be lot of cash on hand…
The “best price” I got from Summer was $49.99.

I put in a order for SWM C20C, yesterday.

LINK

I stopped purchasing at DD because 4 of 5 recent orders never arrived and their staff kept me telling “wait more, a bit more, one week more”…. I got tired and bored.

I prefer other sellers.

Come on guys give them some credit. They can’t help it that they don’t have any customer service and mess up 5 out of every 6 orders in either sending you the wrong item or not having your item in stock when you order and then not letting you know that at the time of your order. Or waitng like a week before they finally ship your item due to their lack of speed and urgency to get all orders shipped as quickly as they can. They can’t help it that their leadership is terrible and that they have no guidance in how they should do their job like a professional company would so that they keep their customers happy. Dino-Direct slogan is give us a chance and place and order with us. We may never get it right, but hey nobody is perfect and we like screwing up orders so folks can talk to Sharon who is bored via chat on our website to solve your problem. That’s right ever notice that you always seem to be talking to Sharon every time you use the chat. Makes you wonder that everyone here via chat is named Sharon now don’t it. LOL!

You got to love Dino-Direct.

Only ordered from them a couple times and did okay. So I ordered an ULTRAFIRE 2100. Got a UNIQUEFIRE 2100, which I really did not want (different guts). But now my order for the ultrafire has completely disappeared from my account on their site. AND the ultrafire light now shows a picture of a uniquefire. Plus there are different ads for the uniquefire with varying prices Glad the screwup was on an inexpensive item. That’s it for me. No more DD. Can’t complain because my original order has vaporized. And even if I could complain, the ultrafire ad now shows a uniquefire. URRRRRRRRRRRRRRRR.

My only beef with them is that they want to charge me $30 for ten 16mm orange silicone tailcap boots, which are worth about $5 at the most.

What would be best(fastest) way to get a refund with DinoDirect ? Try to contact Summer again , Customer Service or go straight to PayPal dispute ?

PayPal dispute unless you want to be offered some cockamamie gift card that may or may not work… I’d give CS one chance to issue an immediate refund and if not, PayPal dispute it is… Gift cards are not refunds.

PPtk

They’re incapable of telling the truth. Among the most unethical merchants out there. Beware!

So guys, can I refuse the offer of giftcard or item resending and ask for a refund? I do not want to wait 30+ days yet again.

Yes, you can. The method is called “Threaten Paypal Dispute and be prepared to follow through with the threat if necessary”

I already launched paypal dispute and am waiting their ‘resolution’ for like 3 days……should I communicate that I am waiting for paypal to resolve the issue?

Just got full refund in my PayPal account. I went to “Live chat” with Sharon (as usual) and refused any substitutes, Gift Cards , etc. Sharon said that I will have refund in “maybe 3 business days”. I gave her 24hrs. before I open a PayPal dispute.I also opened up a case from DD page , letting them know that I spoke with Sharon and that PP dispute is to follow.Refund was done in less than 24hrs.
Funny - right after I got my refund, they raised the Sunwayman C20C to $62.99 . Maybe they really had it in stock , just did not want to sell it for the lower price that I paid .

for a young online company like dinodirect which is based overseas, it definitely would have to face language and logistics problems. if time allows, it would make improvement. we did see a part of its customers did get their order. the missing order issue is not entirely their fault. need to be understanding and advise them to improve service quality.