Did you try emailing him here: cnqualitygoods@hotmail.com
I think he responds the fastest via email. Good luck!
Highly unusual…
I’m in rural Australia, my order from CNQG website was ordered on the 12th, arrived 22nd, (including 3 days in Customs), which is good from Singapore or China. I got a tracking number.
It has a logo, is packed in a white box with high density white padding, spare lanyard and O ring and it works well. I ordered other things in the same order and all were delivered.
It was not my first order from CNQG, and all have been of similar speed and good quality.
It sounds like he outsourced or drop shipped your order.
I would not be happy with an inferior torch.
I have now PM’d, wrote on his website and emailed him. Fingers crossed…
I ordered one around the time you seem to have ordered yours, it’s at my local post office today so I should have it this evening or tomorrow. I’ll let you know what shows up for me.
Suncoaster - your SR King is the Black version for $54, U2-1B or T6-1C T6-3C? (ooops, edited)
Ben - is yours U2-1B or T6-1C T6-3C? (ooops, edited)
Wonder if there's a difference, but driver and the rest should be the same.
Oh boy, was recommending the U2 version to a couple of people and was thinking of ordering one myself. Keep us posted.
Hi, lionheart. This is the only contact from CNQG that I have received a reply to.
customerservice@cnqualitygoods.com
I have a couple orders and they had not shipped them yet and I forgot to change the address for one (gift for a friend) so I decided to contact them through the order page, sales@cnqualitygoods.com and the email above. I did not try cnqualitygoods@hotmail.com but the email above is for after sales services and I have received a reply from someone at CNQG.
Mine is NW, T6 3C.
An impressive, powerful light.
I’m thinking that Lionheart’s was a “special” order arranged via PM, direct from factory in China ? With factory care or lack thereof in QC, packing, and accessorising.
Mine came from Singapore, with other stuff and was a straight website order, no special instructions or engraving. Had been through the normal supply chain logistics and prep for retail.
Mine is the U2 CW Black version from the link above.
RIC has been in touch via email, will keep people posted on how it goes.
Very happy to delete this thread should RIC follow through and I finish as a happy customer with the product in hand I paid for.
I hope it does work out for you. If it does, would you be so kind as to ask him to PM me, “indenial,” on BLF? He’s never responded to me since my problem arose. I just gave up. Till then, he’s lost a great customer.
Good luck!
PM him on here and you may get a response. I was sending emails every week for a month, but he responded in acouple days on here.
He can be a little slow i find.I think he has a day job also.He usually gets things sorted.Ric can be a little frustrating because of these trates,but hes honest ive found.Iam not making excuses for him.What i have read i cant see any reasonable excuse,its poor service…period.Im about to send a new order.I will hang back to see if thers some more problems and if you get a pleasant resolution,i hope you do.
DON…
Ric is a trusted seller on this site he will take care of you give him time. Do not forget it's the busiest time on the season.
I had a DOA Roche F22 from Ric.
I sent it back and got a working one. Shipping was covered by granting discount.
There were some phases getting the discount since CS probably did not have up-to-date info about giving me discount with code mentioned before.
Anyway, Everything ended well!
I’m sure he is, and I’m sure he will look after me with this matter.
He replied to my email saying it’s probably the driver and asked if I could fix it if he sent a new driver. I said I couldn’t fix it.
Hopefully his next move will be sending me a new one ASAP with a return postage paid bag for the faulty one.
i had a problem with my srk, it worked but a light bump particularly on the butt end would turn it off, easily solved with the addition of 4 3/8x1/8 magnets to increase spring tension. if you have some magnets handy you might try that, could be poor contact issues.
ken
That’s a good idea. However I paid for a brand new flashlight that I expect to work when it lands on my doorstep, I don’t want to have to modify it (no matter how little) to get it to work. I should be able to throw 4x 18650’s in it and it should work.
Again, thanks for the suggestion.
I got a parts order in with Ric and one previous parts order that went ok. Looks like maybe the U2 version is the difference, still the lanyard, box, and maybe o-rings? The logo thing I could understand - there's a lot of mystery with brand names in China, SKY RAY is in that price-point realm, and it could be part of a custom run that lacked the name imprinting. The battery contacts may be a culprit, as ncqken pointed out - worth a try if you got something to test with, specially if you are using shorter unprotected batteries.
Using Panasonic Blazer 3400mAh button top’s.
I don’t care if it doesn’t have a logo, so long as it works and is genuine (and comes with all accessories; lanyard, O rings etc)
Not sure if this helps. But I received a black U2 SRK from CNQG about a month ago. First batch and also the one with the apparent slightly different driver I believe. I also had a gold T6 that I got from Lightmalls. The gold one did come in the white box, lanyard included, and it was labeled. My black one from Ric did not. It came bubble wrapped very well in an envelope. No lanyard & no labeling.
However it is an awesome light. Puts out about 200 more lumen otf than my T6 one at startup, though it does drop lumens a little faster and after a bit of run time they end up pretty equal. The black one starts about 2500+otf and drops to about 2200, while the gold one starts at about 2350 and also drops to about the 2200otf after some time. I do need to try better 18650’s though on both lights to see if those extra amps and capacity help.
I’ve also noticed on both kings that you have to watch battery height. My protected ET 2500mah’s only make full contact by about 1 thread. So shorter and non protected lights might not work at all or might make poor contact. This could possible be your issue? For certain make sure the head is nice and snug. And again both kings are setup like this.
I’ve also noticed both kings do have a small battery drain. Not sure how much exactly, but enough that both lights dropped about .25V after a month or so of non use other than just a couple quick 5 second bursts. No big deal though. I’ll just plan on a charge up every month or two depending on use.
Thanks for that information mate.
If this flashlight was made for 18650 batteries, why does it seem the connections are so poor? I don’t understand? The connections with the exact battery should be PERFECT. But I guess this has nothing to do with RIC or CN…
*I was also like to make it publically known, that at this point RIC has been very helpful. He is sending me out a new one immediately with a return bag for the faulty one.
To anyone reading this - email is absolutely the best way to get ahold of RIC.*