Great work on the shipping front. From now on will check your site first, so if you have it, I’ll buy from you. Please sell 3- mode 3amp 3-18V buck driver in 17mm size.
My first order arrived today (but actually it’s the second I placed). Only 10 days to Germany. Absolute record for me (including Ebay orders). If you keep this speed (I used tracked mail because of the small difference) you are hitting DX and others right in their weakest spot, so you’ll get a lot of orders soon….
BUT…
I have a couple problems with the items I ordered ( a fire starter-wrong sku sent- and a jet lighter missing part). I just sent the message with pics and info, let’s see how it works. I understand that everyone, specially new companies, might need some time to polish things up. So let’s see if the customer service is as good as the shipping (and, again, fast service and good customer service are probably the two main worries for most customers and the biggest disappointments we get with your competitors).
I’ll post my experience with CS from Fasttech to keep everyone informed. Gentlemen, :face_with_monocle:
I am a little confused about XML tints and catalog numbers.
The T5 is listed as "T5-5C1 / 4000K" whereas the T4 is listed as "T4-7C / 5000K"
Shouldn't the tint on T5 = 5000K and T4 = 4000K? In other words, the T5 should be " "T5-5C1 / 5000K", and T4 should be "T4-7C / 4000K"
It looks like those numbers are reversed. Great prices on these. I want to order but would like to get some confirmation I will receive the correct tint.
Not sure Hill, although if you're thinking a T5 always equates to a 5000k, and same for the T4, that's not right. The bin doesn't really mean anything in regards to tint (although lower tints tend to be lower bins).
Anyway, I just noticed FastTech added new drivers such as the LD-29. Check the new arrivals page for Dec. 20th! I also see P60 driver rings? Handy for those 20mm to 17mm adaptations (I think).
I have ordered yesterday the smallest bear grills knife LOL just in time with the coupon…
But too sad I still have things for 30 $ in my shopping cart…
Thanks again everyone for your comments and suggestions.
We have taken notes of several requests made here such as batteries and hobby chargers. I’m not going to make a list here but we have definitely got them on our lists.
The GOTECH coupon was scheduled to expire on 12/15/2012 though it was allow a little overtime. We’re preparing a BLF exclusive coupon and that should be ready short after Christmas.
Just a quick update on shipping: as demonstrated by action, FastTech is highly committed in shipping times. However, we have noticed massive USPS delays for orders shipped after Dec 12, 2012. This is obviously caused by the Christmas season.
Delays are happening virtually at all points along the delivery pipeline. We’ve seen orders stuck in the California sorting center since Dec 14, 2012, orders waiting for flights for a week, and even orders sitting in the “arrival at unit” state (delivery post office) for almost a week.
If your order is affected, we feel the same frustration you do and we are very sorry about it. FastTech works very hard to get orders out of its doors. Once they are out, there is really not much we can do. But if your order looks “stuck” according to online tracking, please let us know and we’ll try our best to find out its current status.
Thanks again everyone for your orders and understanding!
Thank you for your hardwork and efforts to expedite shipments. I have an order placed after 12/15 that has been sitting in HK waiting for acceptance. I understand this is out of your control and feel the frustration that many of us do. However, I also understand this is likely due to the holiday rush and represents something that is out of the norm for the remainder of the year.
Please continue to update your catalog with items suggested hear and you will find us very happy to continue placing orders.
Amazingly quick response (DX, please, ask these guys how they manage….). Copy and paste of the email they sent me:
“Hi flacomuchacho,
I’m sorry about these problems. They are definitely caused by oversights in the product QC process.
We’ll send you a replacement flint (large sized) and a butane base/stand right away.
You will receive a shipment notification and a new tracking number when the replacements ship. You can also find and track your replacement shipment within your FastTech account.
We have already run through our inventory and have made sure the products are now correct.
Please let us know if there is anything else we can help with. Thanks!
Kind regards,
Kyle
Customer Advocate”
No BS, they plainly acknowledge their mistake and give a solution and improve their service. Elegant and simple. This policy may be costly in the beginning for them, but they make sure we become their marketing department. Even the simple invoice they include makes them look way more serious than the rest.
I’m waiting for my first package but I guess the weather here doesn’t let a fast delivery.
Then, I received a mail a week ago. They said a flashlight optics pack of 5 could have been sent in single quantity and I may receive only one item instead of 5. They warned me that I should be sure I get the right amount of items otherwise just post them for 4 items more to be sent.
Warning without incident isn’t something we are used to.