Describe your Wallbuys Xmas Sale Buying Experience Here

Mine is already in Spain according to the tracking info, another order I placed days bfore at DX now says some items are not in stock…

This is a bit like playing the lottery, but I have had many problems with DX compared to others, even DD has worked better in my experience.

It might possibly mean that they packed everything, and brought it to the post office, while the post office had a few holidays, and probably a lot got stacked up, and they started to get through there pile which took a bit longer than normal.

Just my assumption!
I received 2 orders from them, 1 was 25th but before Christmas sales arrived in about 10 days, other was Christmas sale order, arrived 1 day later,
Since shipping date, 28th it took 7 days to get to my door!
That’s fast in my books, but I must admit that my other orders have been shipped on the 30th and only got a working tracking number from the 8th, not a biggie for me.

In contrast,my DX order, from the 25th hasn’t even been shipped yet!

just got my order :slight_smile: VERY satisfied for the price paid!

I have just received mine, everything was ok, and the packaging was good enough.

Mine came today, fifteen days from the Christmas order. Extremely pleased.

Mine arrived today, very nice. Packed in bubble wrap and covered with yellow tape, I would like to buy some of that, too.
And if my two other orders would take 5 weeks(looks more like 5 days, now) more I would not be sad. This is no issue for me, I have often waited for Chinese packages very long. Almost every not tracked DX order takes more than 40 days for me…

But customer service is crap. And if you compare it to fasttech it’s absolutely super crap. They aren’t able to understand the whole thing, you have to talk 10 times to them to get one thing done.
Perhaps language barrier.

*update
Date Tracking Number(s} first updated on any tracking site: Hongkong Post tracking site “The item (RC1462**HK) was posted on 8-Jan-2013 and is being processed for delivery to the addressee.”
Local post company “Number not showing on tracking sites.”*

Well my %50 off order had an attempted delivery on the 12th. Guess nobody was home.

Fast enough for me over two holidays. I live in Maryland btw.

Order has:

TF 3t6
TF 9 XML
C8
WPA 2 charger
3x XTAR 2600 18650

I want to see have the 9 XML light does :stuck_out_tongue:

Are you absolutely sure about that?

My order didn’t show shipped until Jan 11th. That was after I complained and emailed your company. I’m afraid to go try and track it thinking it may still be in Hong Kong.

My tracking showed it in Hong Kong up until it had a missed delivery in MD

I just got my Xeno E03 today and I am very pleased with it, thank you! I hope my 18650s will arrive tomorrow.

My last order arrived.

But the solar charger has a scratch on it, due to lack of bubble wrap. And it’s a totally different item. The box is really, really big 5 times the item itself. There would be enough room for good packing.
This is what I got, different solar cell and without usb charger.

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Product image

Seems a lot of items have wrong description and nobody cares.

My c8 I got yesterday is wonderful driven at 2.5A+ and was advertised only as 250lumen….

Email to service already sent.

You entered: RC146236045HK

Your Item’s Status
Your item has been processed through a sort facility in HONG KONG, HONG KONG at 8:32 am on January 11, 2013.

That’s still all it shows as of today.

That’s pathetic.

As of 1/18/13

Processed through HK on 1/13/13. No update since then.

No idea where it is. Maybe it will be at my door tonight?

My New Year's order has shipped as well.

Overall OK, the prices made up for the shipping goofs.

Received my second package yesterday.

Nothing weird to wait 19 days for a package from China. Sent on December 30.
Wallbuys have no control over working tracking numbers or not.
I’m very satisfied with them.
Still waiting for 2 packages.1 Christmas and 1 new years

Got my UF-T20 and Fenix LD22 today.

Both immaculate! And both are gorgeous!

I LOVE the UF-T20. First thing I did was tear it apart and put a NW xpg2 into it. Nice tint and throws like a boss now!!

I got my order in today! It was shipped on the 01/10/13 and got here on the 18th, not really that bad to be honest (Tracking # worked but I had to bug them around the 8th before it was shipped/worked on the 10th). Packaging was OK but not great; It consisted of all the products jammed together wrapped in a layer of bubble-wrap and covered in tape, most of all I was disappointed in how my Xtar 18700’s were shipped.

They were wrapped in paper together (All three of them) and covered in tape, sandwiched between the boxes without any real protection within the cocoon of tape that everything else was kept in. Some of the boxes (Sunyman R20A, i4 charger) had some noticeable dents in them from the lack of additional packaging although the goods appear to be fine.

The color of my R10A did also appear to be incorrect, it is a silver rather than tan but I’m thinking that’s more manufacturer/image related since some appear to be silver some tan; mine is silver so I’d just assume they all are.

Overall I’d give them a 3.38/5 and while they seem to be legitimate (So I may order again) there are some concerns that I have with them that if addressed would ease my concerns buying from them. There are worse company’s and I did get (for the most part) what I wanted at a great price during the 50% off promo (I do give them props for doing that since most of the orders seem legit) but I have some reservations about packaging and CS/shipping speeds If I was to have paid a comparable amount to some retailers.

They seem good; I’ve ordered from many Chinese company’s and not seen packages for well around a month+ so even though there were some communication errors and some packaging concerns I still received it faster and in better shape than many. If they continue to improve then I might give out more recommendations but as of now I do have some reservations.

Original post updated. I’d give Wallbuys an “average” rating based upon my overall experience.

So far I’m happy. They had a rough start, that’s for sure. I personally think they don’t deserve all of the flak they are getting, considering what I believe was an inundation of orders right around Christmas. Other than a few mix-ups with shipping, they seem to have delivered everything everyone ordered. They are also responding to complaints it seems.
I give them a B+. I’ve only received one order so far, but it was exactly what I ordered, and it arrived in 20 days with New Years in between (easily comparable to DX).

Now they want our advise on flashlight products to list. This isn’t a fly-by-night operation, they want to succeed. If I know the BLF crowd, constructive advise is something we can definitely provide.