Mine arrived today, very nice. Packed in bubble wrap and covered with yellow tape, I would like to buy some of that, too.
And if my two other orders would take 5 weeks(looks more like 5 days, now) more I would not be sad. This is no issue for me, I have often waited for Chinese packages very long. Almost every not tracked DX order takes more than 40 days for me…
But customer service is crap. And if you compare it to fasttech it’s absolutely super crap. They aren’t able to understand the whole thing, you have to talk 10 times to them to get one thing done.
Perhaps language barrier.
*update
Date Tracking Number(s} first updated on any tracking site: Hongkong Post tracking site “The item (RC1462**HK) was posted on 8-Jan-2013 and is being processed for delivery to the addressee.”
Local post company “Number not showing on tracking sites.”*
My order didn’t show shipped until Jan 11th. That was after I complained and emailed your company. I’m afraid to go try and track it thinking it may still be in Hong Kong.
But the solar charger has a scratch on it, due to lack of bubble wrap. And it’s a totally different item. The box is really, really big 5 times the item itself. There would be enough room for good packing.
This is what I got, different solar cell and without usb charger.
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Product image
Seems a lot of items have wrong description and nobody cares.
My c8 I got yesterday is wonderful driven at 2.5A+ and was advertised only as 250lumen….
Nothing weird to wait 19 days for a package from China. Sent on December 30.
Wallbuys have no control over working tracking numbers or not.
I’m very satisfied with them.
Still waiting for 2 packages.1 Christmas and 1 new years
I got my order in today! It was shipped on the 01/10/13 and got here on the 18th, not really that bad to be honest (Tracking # worked but I had to bug them around the 8th before it was shipped/worked on the 10th). Packaging was OK but not great; It consisted of all the products jammed together wrapped in a layer of bubble-wrap and covered in tape, most of all I was disappointed in how my Xtar 18700’s were shipped.
They were wrapped in paper together (All three of them) and covered in tape, sandwiched between the boxes without any real protection within the cocoon of tape that everything else was kept in. Some of the boxes (Sunyman R20A, i4 charger) had some noticeable dents in them from the lack of additional packaging although the goods appear to be fine.
The color of my R10A did also appear to be incorrect, it is a silver rather than tan but I’m thinking that’s more manufacturer/image related since some appear to be silver some tan; mine is silver so I’d just assume they all are.
Overall I’d give them a 3.38/5 and while they seem to be legitimate (So I may order again) there are some concerns that I have with them that if addressed would ease my concerns buying from them. There are worse company’s and I did get (for the most part) what I wanted at a great price during the 50% off promo (I do give them props for doing that since most of the orders seem legit) but I have some reservations about packaging and CS/shipping speeds If I was to have paid a comparable amount to some retailers.
They seem good; I’ve ordered from many Chinese company’s and not seen packages for well around a month+ so even though there were some communication errors and some packaging concerns I still received it faster and in better shape than many. If they continue to improve then I might give out more recommendations but as of now I do have some reservations.
So far I’m happy. They had a rough start, that’s for sure. I personally think they don’t deserve all of the flak they are getting, considering what I believe was an inundation of orders right around Christmas. Other than a few mix-ups with shipping, they seem to have delivered everything everyone ordered. They are also responding to complaints it seems.
I give them a B+. I’ve only received one order so far, but it was exactly what I ordered, and it arrived in 20 days with New Years in between (easily comparable to DX).
Now they want our advise on flashlight products to list. This isn’t a fly-by-night operation, they want to succeed. If I know the BLF crowd, constructive advise is something we can definitely provide.
Your Item’s Status
Your item has been processed through a sort facility in HONG KONG, HONG KONG at 8:32 am on January 11, 2013.
Still nothing showing.
I could of placed an order 2 weeks after your Christmas sale with FastTech and I probably would have had it about by now. You need to follow in their footsteps.
I can’t recommend your company to anyone unless they love super slow service.
Just got my Fenix HL21 I ordered during the Christmas sale. Packed with some foam pieces inside and envelope with lots of tape. Everything is in good shape and works well. My tracking info had 4 steps on USPS - Accepted in HK, processed through HK, arrival at destination unit, and delivered. Thanks for the promotion Wallbuys. I would have never tried this light otherwise.
unfortunately one got stuck at customs, and i had to pay some extra tax for it, another $35 for my $97,5 order
My $133 order rrived without any trouble though
after some trouble with tracking, and some waiting, i’m at last very pleased with this!
without this crazy promotion, i wouldn’t own neither a small sun zy-t13, a sunwayman r20a + r01a, nor a xm-l xeno 03. also i’ve got two nice chargers (i4 + wp2 II), some batteries, and other nice lights!
for the price i paid, i’m very happy!
