I got through on 1 of their $50 discount sales between Christmas and New Years, and was very excited.
It has been 8 days and no shipping notice yet.
Yesterday I received an email that the items were out of stock,
And that I could cancel my order or wait a few more days.
I told them I will wait a few more days, I’m pretty sure they prefer me to cancel my order, and refund me just the price I paid $49,99 and not the price it was worth, $99,99.
I still have a few dollars store credit, so I will use that and not make any new orders.
I just experienced many problems from DX within a month.
First, I can’t access to my cart because of error, so that I ordered from other site(wrong items ordered and money wasted!). This problem has been fix after around one week!
Second, the item I received from DX having problem. They ask me to fill up something to get a ticket, I followed, but when I submit the FORM, the error comes, I tried it for few times and I just give up since the item not so expensive.
Third, just few hours ago, I placed order and when I check out using PayPal, Dx told me that the process can’t be done! I tried for few times already and I will try I after 12hours!
DX just brought me some bad experience and this is the last order from DX. Now Im trying on Tmart, hope they can give me some good impression. DX has very wide selection and low price but their services are really… bad, I think, and they takes a very long time until the order is shipped!
Ive heard all these horror stories about DX and I was wondering why so?
Then I ordered for the first time, my order was processed in timely manner, the same happened during my next order, received both of my orders in around 30 days, which is normal for goods shipped from China with regular mail.
However problems arouse when I tried to buy something during their 50% sale, I was lucky enough to be among those 200 daily coupon winners, but unfrotunately for some reason my payment with Paypal was immediatelly rejected and order deleted from DX database!
I tried to re-order, but my cart kep telling me that I have already successfully used my coupon and thats it, I could not re-order.
Ive posted about this issue here at commercial sellers forum, where DX have their own sub-forum, but it was useless, they have ignored my posts.
Unless I get gift card from them, Im done ordering with them for their nonexistant customer service, even DinoDirect have better one.
You can consider yourself lucky for even getting that “Congratulation …” bla-bla message
Thousands of others including myself got only error 500 or “Have a cup of coffee…” bs…
I ordered a flashlight in October that probably got lost with the China Post craziness before the 18th National Congress of the Communist Party of China (several hundreds of thousands packages returned). Since my order wasn't sent as registered mail DX (and I) couldn't track it. I was told to check with my local post office. Nothing there.
I contacted DX customer support again and asked for a refund. They told me that since it was more than 60 days after I ordered Paypal didn't allow "direct" a refund. They asked me if I didn't want store credit instead or if I had a more recent order that they could have done a partial refund for. Since I didn't have any use for store credit or a recent order I asked again for a refund since I knew it was possible to get a refund, even after 60 days, but the seller has to contact Paypal and explain the situation. The seller does not have an obligation to do this after 60 days have passed, but DX contacted Paypal and I received my refund even if it was over 60 days after the order was placed.
So a big plus for their customer service even if it required a few messages to their customer service.
My 18650 battery came with 4.2v and 2.4v for another battery. Was still having fun playing with my 3T6 before I realised the 2.4v is defective (did not know until I wasn’t able to charge it).
Open up a ticket two days ago and today they sent me a refund. I was quite surprised by the speed.
I placed an order with DX on January 23rd. They showed it “fulfilled” on the 24th. Hong Kong Post showed it as received from DX on the 29th and “sorting” both at 1016 and 2305 on the 30th. On February 21st it finally shows its first US status. Unbelievable
I bought few times at DX.
in general, they are slow.
slow in preparing item, slow in shipment and a little bit slow in responding but always responding in my experience.
as far as I know (maybe right maybe not), they are also generally don’t keep item in stock. so when somebody order, they will grab it from their supplier. I noticed this when they said out of stock after I placed and paid my order. eventually the payment was refunded though. ever since, never order again.
beside some other retailer also provide cheaper price than them although I keep looking from time to time if they have good deal.
so, if customer expecting fast, this is not a recommendation.
They never seem to have much in stock that’s for sure. The last time I ordered from them it ended in a paypal dispute. They just didn’t bother to ship my order.
With all this nonsense with their new unprecedented 50% off sale, their cred has just hit rock bottom for me!
