The second order arrived today. Now I'm waiting for a third order placed a week ago.
Ive heard all these horror stories about DX and I was wondering why so?
Then I ordered for the first time, my order was processed in timely manner, the same happened during my next order, received both of my orders in around 30 days, which is normal for goods shipped from China with regular mail.
However problems arouse when I tried to buy something during their 50% sale, I was lucky enough to be among those 200 daily coupon winners, but unfrotunately for some reason my payment with Paypal was immediatelly rejected and order deleted from DX database!
I tried to re-order, but my cart kep telling me that I have already successfully used my coupon and thats it, I could not re-order.
Ive posted about this issue here at commercial sellers forum, where DX have their own sub-forum, but it was useless, they have ignored my posts.
Unless I get gift card from them, Im done ordering with them for their nonexistant customer service, even DinoDirect have better one.
I went to Tmart and Fasttech instead ;)!
You can consider yourself lucky for even getting that “Congratulation …” bla-bla message 
Thousands of others including myself got only error 500 or “Have a cup of coffee…” bs…
Its not like it just appeared out of nowhere, it took me hour to get it :D!
I spent at least 1:30h x 4 days to get only caffeine overdosage…
I ordered a flashlight in October that probably got lost with the China Post craziness before the 18th National Congress of the Communist Party of China (several hundreds of thousands packages returned). Since my order wasn't sent as registered mail DX (and I) couldn't track it. I was told to check with my local post office. Nothing there.
I contacted DX customer support again and asked for a refund. They told me that since it was more than 60 days after I ordered Paypal didn't allow "direct" a refund. They asked me if I didn't want store credit instead or if I had a more recent order that they could have done a partial refund for. Since I didn't have any use for store credit or a recent order I asked again for a refund since I knew it was possible to get a refund, even after 60 days, but the seller has to contact Paypal and explain the situation. The seller does not have an obligation to do this after 60 days have passed, but DX contacted Paypal and I received my refund even if it was over 60 days after the order was placed.
So a big plus for their customer service even if it required a few messages to their customer service.
All I can say is I’m very satisfied. Ok, there were lost packages and DOA items, but all that got sorted out and I have never lost a cent with them.
The third order arrived today. 1/7-2/1..a little over three weeks.
A fourth order was placed on 1/26. I got tracking on this order. HK Post has accepted it.
My 18650 battery came with 4.2v and 2.4v for another battery. Was still having fun playing with my 3T6 before I realised the 2.4v is defective (did not know until I wasn’t able to charge it).
Open up a ticket two days ago and today they sent me a refund. I was quite surprised by the speed.
I placed an order with DX on January 23rd. They showed it “fulfilled” on the 24th. Hong Kong Post showed it as received from DX on the 29th and “sorting” both at 1016 and 2305 on the 30th. On February 21st it finally shows its first US status. Unbelievable 
DX has always made me happy in the end, sometimes it takes a while. I can’t say the same for M/F - K/D - and Solarforceflashlight sales.
1st order arrived in less than 3 wks…well packed. Pretty good prices. Very satisfied.
They are becoming worse and worse… They were top couple years ago. But not anymore!
Sorry, DX. I just cancelled my order because I am tired of waiting to see if you will ship it.
I NEVER order again in this store, almost 3 months for sent a fake tr-3t6…….
SAD….
I bought few times at DX.
in general, they are slow.
slow in preparing item, slow in shipment and a little bit slow in responding but always responding in my experience.
as far as I know (maybe right maybe not), they are also generally don’t keep item in stock. so when somebody order, they will grab it from their supplier. I noticed this when they said out of stock after I placed and paid my order. eventually the payment was refunded though. ever since, never order again.
beside some other retailer also provide cheaper price than them although I keep looking from time to time if they have good deal.
so, if customer expecting fast, this is not a recommendation.
They never seem to have much in stock that’s for sure. The last time I ordered from them it ended in a paypal dispute. They just didn’t bother to ship my order.
With all this nonsense with their new unprecedented 50% off sale, their cred has just hit rock bottom for me!
Avoid like the plague!
Marc.
Latest shopping experience at DX:
Order placed at 4/15/2013.
Supposedly shipped on 4/16/2013 11:59:57 AM
Nothing happened for a month so complained to customer service on 5/15/2013. They say the package was shipped on 4/16/2013 and that I should wait more.
Then more complaints and more stalling from the CS.
Then after around THREE MONTHS (maybe 7/15, I wasn’t home for a few weeks) the package arrives.
Interestingly the postal stamp says (in Chinese) “Guangdong Shenzhen 2013.05.15. Nanshan 10”.
So it seems they shipped the package one month after they supposedly shipped it (and after that it was shipped by sea mail even though the package was stamped with “BY AIR MAIL”)? They didn’t say they shipped a new package on 5/15 either (and I’m sure they didnt ship it then because of the complaint).
Last prder from DX I think…
Today I received an order that I didn’t pay for tracking for, but they sent it tracked anyway. 
As usual with DX there is a delay before dispatch. I placed order on the 5th, shipped on the 12th. Tracking:
20130724, 到达进口互换局, 英国, 英国 Arrived in UK sorting
20130723, 交航, PVG, 英国
20130718, 交航, PVG, 英国 Shanghai Pudong International Airport
20130715, 出口总包直封封发, 深圳国际, 英国 More processing, Shenzhen International
20130715, 出口总包互封开拆, 深圳国际, 英国
20130714, 收寄局收寄, 深圳市国际大宗邮件处理中心, 英国 Processing shipment
In the last 3 years or so; I placed about 10 orders w/ DX.
Most of the time it was one item at a time; a few times
I bought 2/3 items at the same time. Usually it takes a few
weeks from ordering till I get my items; anywhere from 4
to 5 weeks. The products always worked and looked as
described on the website.
