Yes, I have. They refunded me for return shipping (for a flashlight that arrived DOA). It only took a few days for them to ship out a new flashlight and to credit my account. It took a total of about 4 days to receive PayPal confirmation of the credit.
I didn't even ask them to reimburse me for shipping. They sent me a message saying "Could you please tell us the postage fee so we can arrange the reimbursements?".
I’m waiting to see how FastTech is going to handle the weak FandyFire HD2010 that they sent me. So far from what I have received from them in email they are wanting me to send the gun back at my expense. And that will cost me at least $15 to do so. And I already told them that ain’t going to happen. They sent me the light, they can either give me a in store credit of the same amount or pick up my shipping it back to them. This is why I hate doing business with oversea sellers. I used to think FastTech was the best, but I don’t know now.
They reimbursed me for shipping, I'd think they would do the same for you. In addition, the address where I shipped the return was in Florida (not China) so the shipping was inexpensive.
Among other things, I have bought several dozen electronic components from Fasttech. There have been a few cases of errors (packaging issues, missing items, lower count than ordered, or wrong item shipped.) In those cases, I merely report the issues to them. I don’t raise a stink and I don’t usually ask for refund because the amounts are not big. But every time I report such errors, they refund me automatically without me asking, sometimes via PayPal and sometimes as store credit gift certificates.
Barring weekends, I have received both the PayPal refund/store credit the same night I reported my issues with Fasttech. When I wake up and check my mail in the morning, I’d see a mail from Fasttech about the refund and a Credit Received email from PayPal sent within minutes of each other.
They have only asked me to return my items once (to Florida, I think) and they said they would refund my shipping cost once they received it. It has 2-3 weeks after I returned, but I haven’t received any refund of shipping charges. I’m not going to bother them for a two dollar postage fee. I think it all works out in the big picture.
I have had two instances, in both cases I asked for store credit and got it quickly. If I know I’m going back there again, I go with store credit instead of back into PP.
Yes, they refunded it before I even knew they had confirmed the problem on similar items still in inventory.
Problem was submitted via their trouble ticket, or whatever they call it. Responded quickly to say they would test, then they tested, and then they refunded, then they confirmed finding on the ticket. By the time I was aware they had also revised the item listing to remove the incorrect spec.
My HD2010 from Tmart had the exact same problem, weak output. I never planned on using the driver anyway, so I just changed it to a Nanjg105c. It’s a thousand times better anyway.
Well its been 7 working days since I started the refund process and the 5th working day since they agreed to refund me my money. Ill be patient till the 8th of Feb.