Rating: FastTech.com

5 :star:

after 2 orders (3rd on the way): great! no problems at all.

Purchased 4 Panasonic NCR18650B 3400mah batteries on 1-11-13 and received them on 1-22-13. Yesterday was a holiday. So that’s like 10 days. That is still awesome right there.

Five out of five

I give them a 4 star, one thing I don’t like is when they have a sale everything is sold out lol,

I like them so far, but will reserve my star rating for a little while yet.

It's all relative - got about a dozen orders w/FastTech. Sure I've had a couple of issues, none as serious as what I've had with other vendors in a lot less orders then FastTech and FastTech made good on the issues I've had. Are there any perfect vendors out there? Maybe you'll find better, but they don't have the selection and prices of FastTech. I've never seen any vendor as responsive - anywhere.

5/5 for shipping
2/5 for after sales service from me, the purchasing and shipping experience was great, however let down by trying to deal with them regarding returning a non genuine product they sent.

5/5 from me!!

5/5

What more can be said? FastTech is awesome.

I've placed 3 orders so far ($272 total) and all orders were shipped very quickly (customs in the US was the only holdup). Tracking the items was made very easy via the FastTech website.

On one of my orders, there was a problem with one flashlight (DOA). I returned the item without any problems. FastTech refunded my shipping and sent a new flashlight very quickly.

I highly recommend FastTech! I'll probably be ordering from them again very soon.

Ordered some Panasonic batteries from them today. I didn’t see a place to enter the BLF coupon. Where do you use it? I saw a thing for a gift card, but BLF didn’t do anything there.

I must have missed it. Thanks, k!

Just placed my second order, first order arrived here to the UK in just under 2 weeks.
Great communication from them, was informed there would be a few days delay on the one light I ordered.
5/5 from me so far.
Keep up the good work FastTech.

A few days ago I responded to the feedback inquiry from FastTech in regards to an order I placed at the end of January. I went ahead and commented on the delay in processing and shipping (it was 4 days so not that bad) and that it seemed to ship after I sent an email asking about the status of the order. They asked for my feedback so why not? Well.. they've already responded and here it is:


Thank you for taking the time to write us your order feedback.

I have personally read your feedback and I am concerned about the order processing issue you wrote about.

Sorry about the wait, we usually ship the orders with 2 business days, but Chinese New Year was approaching that time, some items were out of stock because most factories were ahead of holiday, so we had to seek for alternative sources of supply.

We will pay more attention on this problem to improve the order processing time.

Thank you for your patience and understanding during all this time.

Kind regards,

Jasmine

Customer Advocate

Kudos, once again, to FastTech and their attention to detail and customer care :)

5/5 for all 9 orders made so far.

Super fast responses to all inquiries, product requests etc.

1/5 for Hong Kong post keeping my parcels for approx 5-10 days at HK before passing them through, but thats not FT’s fault.

My 10th FT order, which I made couple of days ago seem to be shipped with Singapore Post. Time will tell if this any faster than
HK post.

5/5 for me too. I told them that the Black SRK wasn’t as bright as I expected and they offered exchange, refund or discount. I took the discount and ordered a couple of Intellicharger I4s. Ordered yesterday shipped today. Good job.

Top marks from me too. 4 orders, 1 issue and very helpful and responsive CS.

The best Chinese seller I’ve dealt with so far :slight_smile:

I kept the SRK and applied the discount to the charger. I didn’t really expect the partial refund, I just wanted to vent. F/T really wants to keep us happy.

2/17/2013 - made my first order with Fasttech
2/18/2013 - shipped
2/27/2013 - most likely date when this order will be in my hands :slight_smile: