Rating: DiscoveryBargain.com

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juhha
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Location: Portugal
Rating: DiscoveryBargain.com

 

http://discoverybargain.com

 

                       

 

 

Pros:

  • Nice selection of SanRenMu Knives.
  • Decent presentation of products.
  • Free Shipping.
  • Fast reply to emails.(or not.)
  • Some competitive prices on some products.
  • ...

 

Cons:

  • Don't reply to emails.(or not)
  • The order page doesn't show buyers full adress, but they do write the correct adress on the package.
  • Non-existent sorting of products by price or release date.
  • Slow shipping. Usually takes 40-50 days to items arriving to Europe.(only one case of fast shipping to Germany)
  • ...

 

Edited by: sb56637 on 10/17/2015 - 15:28
juhha
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Made my first purchase, received email confirming that order had shipped , but, and I don't know why, on the order page, my adress is waaaaaaaaaaaaaaaaaayyyyy incomplete! It misses the zip code!!!!!!! And the town!

I quickly sent them an email, ( Email: service@discoverybargain.com),  but they never replied.(that was 4 days ago)

They say on their FAQ:

"Q : How can you get my shipping address?

A : We'll get your shipping address when you make payment by PayPal,please note PayPal will be not sharing any of your financial information to us except shipping address and a phone number which you explicitly wish to share with us."

That certainly didn't happen...

I know that raccoon city made an order also. He could give some feedback too.

It was a small order for a single SRM, so if I loose, it's only 5$.

Fingers crossed!

raccoon city
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Still waiting for my BEE EL01B Knife (Black) that I ordered on 2/19/2011.  I paid $11.99; since my order, the price went up to $13.35:  http://www.discoverybargain.com/product/HT00441B/BEE_EL01B_Knife_(Black)_29728.html

It's tough to contact them about my order because I didn't register an account before I ordered the knife.  I think the best way to contact them regarding my order is through PayPal, but I will wait another 2 weeks before I do that.  My address they displayed was "waaaaaaaaaaaaaaaaaayyyyy incomplete!" just like juhha experienced.  But they say they have my PayPal address, so I'm not worried.  I'm totally used to waiting six weeks, and then doing the PayPal dance.  I'll do a proper update when the knife shows up.

Vectrex
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Location: Gemany (according to my Black Cat)

I ordered an SRM 939 and the shipping notification is also missing the town and zip-code. I ordered on the 2011-2-22 and nothing has shown up. On day 43 after my order this will become a PP issue, but lets wait and see how (and if) they react to my email that I sent out today. But I am not too worried, because the last claim/case with Paypal led to a full refund (DX). But until this is sorted out and the first people receive their items, I would order somewhere else.

 

P.S.: Wow they responded in less than 40 minutes, very impressive.

Vectrex via email wrote:

Hello discoverybargain-team,

The Item that I ordered on the 2011-2-22 4:40:14 via Paypal did not arrive until now.
The order number is [order number] .

I checked your shipping notification and found out that my shipping address is incomplete.

We have shipped out the products to your following address:
   [incomplete address]

This postal address is missing the zip-code and the town and should have looked like this
   [complete address]

I did provide my town and zip-code when I registered to your website and Paypal has also my complete address.
I hope that the address on the envelope is more complete, than in the shipping notification.
Otherwise there is little hope that it will ever arrive at my home.

Best Regards

[me]

DB via email wrote:
Dears,
 
We dilivered the item followed the address in your Paypal's, which is:
  [complete address]
 
Address is ok, Please wait for days.
 
If you have any other questions, pls don't hesitate to tell us.
Best regards.
Amy

Looking good....

Buwuve
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Location: Germany

I ordered two times of DB. The zip code and the town is also missing on the hoempage, but on the package everything is ok.

My first order was quick (orderedate: 27. Jan. delivery 15. Feb). My second order 22. Feb. is on his way. I will contact the DS customer service today, because the trackingnumber isn't correct.

Light up the darkness.

juhha
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Location: Portugal

Thanks for all the info! Editing 1st post.

SashiX
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juhha wrote:

Pros:

  • Fast reply to emails.

Cons:

  • Don't reply to emails.

Edit this Wink 

sb56637
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Thanks, added to the sticky list.

 

I would suggest:

Pros: Some competitive prices on some products

Cons: Non-existent sorting of products by price or release date

Budget Light Forum ...where Frugal meets with Flashlight!

juhha
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SashiX wrote:

juhha wrote:

Pros:

  • Fast reply to emails.

Cons:

  • Don't reply to emails.

Edit this Wink 

I understand that, but as far as we know: 2 emails sent. 1 never replied, other replied in 40 minutes.

How can we evaluate this issue in a Pro/Cons evaluation?

Vectrex
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Maybe ....

The relative:

- mixed experiences with support via email... sometimes fast anwers and sometimes no reaction for days

 

Did you sent a second email?

juhha
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I have. No replies.

Boaz
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If they ever fail to respond to E-mails .. then it's a comment of no response to emails ..

 

....This is just a higher priced mirror site to another site which has been given bad  feedback that's why it's the same stuff you've seen before .. a real close look at lights will tell you who they are ...site layout is different , but the lights are the same

       καὶ τὸ φῶς ἐν τῇ σκοτίᾳ φαίνει καὶ ἡ σκοτία αὐτὸ οὐ κατέλαβεν

                            

       Dc-fix diffuser film  >…  http://budgetlightforum.com/node/42208

Vectrex
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???

photon1k
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Waiting and watching... There are a couple things I would like to order from DB but I won't until you guys let us know that your orders arrived.

Boaz, which site is DB a mirror of?

phlowcus
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Nope, it isn't just a mirror of any other site. You can find ripoffs of photos from other shops in every other asian web shop, that doesn't mean anything.

 

There is some indications they are coming out of the same corner as focalprice though.

higbvuyb
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Emailed them asking when an order would ship and got a reply in 2 hours. However, in the reply they claimed they already sent me an order shipped email a few days ago, which I never actually received.

 

So maybe the effort is there, but their communication is a bit unreliable (so you'd best try a few times)

sb56637
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Reports of problems with DiscoveryBargain.com

http://budgetlightforum.cz.cc/node/1952

Budget Light Forum ...where Frugal meets with Flashlight!

tbenedict
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Just got my 763's that I ordered 3/23.  I am pretty impressed with the shipping time and they are great knives based on my initial impression.  I also ordered a EL-02 from HK on Ebay and the shipping time was about the same, so not sure how HK Post may be doing better.  In both cases, I am happy to receive the product in less than a month.

DiscoveryBargain also had the option for free registered mail (with tracking) and the best price on the 763's, even though they don't have the aluminum vs (still on the fence about that one).

boomhauer
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I received a few 763s and 723s, in separate orders, each taking about 3 weeks.  The packaging was exceptionally good, with lots of bubble wrap.  Good transaction overall.

brted
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Good to hear that they actually deliver, but I haven't been so lucky. I ordered in February and sent an e-mail this week asking about the order (not much they could do, they shipped it within a couple of days) and never received a response. I filed a PayPal dispute last night before my 45-day limit was up. They responded this morning saying if I sent them some money (less than $2) for tracking they would send another knife. I think I will give them another week or so and then ask for my money back. Later on I might try ordering again, though I don't really need a knife anyway. I just wanted to see what all the fuss was about.

alissa
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we are very sorry to tell you because of our mistakes that the items on the following orders were sent wrongly to be F2-723. We will send them to you again tomorrow(F1-723).

If you have any other questions, pls don't hesitate to tell us.
Best regards.
Amy


about 15 days, I have received.

 trustTongue out  

Oxy Moron
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I received the G704 I ordered on March 26th today. I wasn't expecting it for at least another week since they use HKP. If they can keep this up, I'll definitely be ordering more from them.

The customs declaration says "Electronics" and the knife was shipped in a regular, unpadded envelope. They did however wrap the sturdy cardboard box in an extra layer of bubble wrap, which along with the pouch provided more than adequate protection. The knife itself has some minimal vertical blade play and I haven't really had the time to put it through its paces. But upon cursory examination, I really can't find anything wrong with it other than the clip, which is ridiculously stiff. The action was somewhat rough, but did improve after some minimal adjustment. Lockup is solid and the blade is sharp enough to effortlessly shave hairs off my arm. Overall, I'm pleasantly surprised.

higbvuyb
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Ordered a 763 which was apparently shipped on 18/3. Still haven't received anything. I'm starting to think that our excellent postal service here has 'lost' (i.e. kept) it.

 

Anyone else from Australia recieve one recently?

I probably won't do a paypal dispute because they've almost certainly sent it, and it isn't their fault so I shouldn't make them lose money. Now, if only I could boycott our postal system. Sad

Michael_qrt
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Someone from Aus got one recently, it was even inspected by customs. They send you some paperwork if customs confiscate it. Sometimes it does take over a month for packages to filter through from Hong Kong or China so all hope is not lost yet.

raccoon city
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Well, the knife that I ordered from DB (an Enlan EL-01B) never showed up.  But I got a refund through PayPal yesterday, so I am finally happy.  After watching several YouTube videos, I think I like knives with axis locks more than flipper knives.  So I ordered two large knives with axis locks, an Enlan EL-02A and a Ganzo G704 from DiscoveryBargain.  This time I ordered over $20 in merchandise to get free tracking.  I hope my order doesn't end up in the Mariana Trench like last time.  Smile

Buwuve
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My second order need about 50 days (I do not have opened a paypal case, because it enters Germany on the 45 days, than the customs service needs the rest of days.

Vectrex wait more than 50 days, too.

@juhha

Please remove the "Fast delivery to Europe.(Germany)" on the pros. I don't know why my first order was extremly fast.

Light up the darkness.

tbenedict
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My second order of 763's came yesterday.  Under two weeks....I'm happy.

Oxy Moron
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I got a couple more packages from DB today. I'm pretty pleased with them so far.

The only minor complaint I have it that you have to actually log in to your account before you order or your order won't show up there (same as KD). If you buy something from DX without logging in and use the same email address to pay for your order, it will still show up. Well, now that I think about it, that's not really a complaint. More like something to be aware of.

The EL-02B is quickly becoming a new favorite of mine, btw. I've already ordered half a dozen for myself and to give away as gifts. Either I got lucky or QC seems to be doing their job at DB (or their supplier, that is).

fishinfool
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Oxy Moron wrote:

I got a couple more packages from DB today. I'm pretty pleased with them so far.

The only minor complaint I have it that you have to actually log in to your account before you order or your order won't show up there (same as KD). If you buy something from DX without logging in and use the same email address to pay for your order, it will still show up. Well, now that I think about it, that's not really a complaint. More like something to be aware of.

The EL-02B is quickly becoming a new favorite of mine, btw. I've already ordered half a dozen for myself and to give away as gifts. Either I got lucky or QC seems to be doing their job at DB (or their supplier, that is).

Damn it Oxy Moron! 

Now I just had to order one for myself. 

 

Don wrote:

"But as I said long ago, you are more likely to be killed by a dead fish dropped by a seagull in the Sahara Desert than by a lithium ion

Oxy Moron
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Hehe! Smile


You can thank me when the zombie apocalypse comes, my friend. There ain't no such thing as too many knives. Big Smile

fishinfool
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Oxy Moron wrote:

Hehe! Smile


You can thank me when the zombie apocalypse comes, my friend. There ain't no such thing as too many knives. Big Smile

LOL  I'm very well prepared now for a zombie apocalypse thanks to all you knife guys.  In the last week or so, I went from having 2 knives to having added 25 new ones.   Plus there are about 15-20 more on it's way.  It's got to be the friggin' alcohol because everytime I get plowed--lights, misc. stuff and a lot of knives lately gets ordered.

 

Don wrote:

"But as I said long ago, you are more likely to be killed by a dead fish dropped by a seagull in the Sahara Desert than by a lithium ion

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