Aww, how annoying! I’m sure they’ll sort it out for you quickly.
I don’t remember what my EA4W box said because I recycled it, but on my EA4W, “EA4W” is laser etched onto the flashlight.
The same thing happened to Woody (I think), and he and FT had it sorted quite quick. Not sure how they made that mistake though. The W is hard to miss on the barcode on my box. Probably rushed because we’re ordering so much stuff 
This would be my guess also. They have handled everything super fast with excellent results for me.
I had a similar problem when I ordered a EA4W, but didn’t notice that the box said EA4. As soon as I switched it on, and pointed it at the wall (in daylight) it was obviously not a neutral. Then I looked at the box ….
Mind you, this could explain why Fasttech are out of stock of the c/w version, yet have the EA4W still in stock. 
Are the boxes meant to say EA4W on it? The “manual” sheets that came with mine also say EA4.
I think it’s a waste to print two designs when a barcode would be enough.
Mmmm, can’t remember. I bought a EA4W a month or so ago, and think it came in a EA4W box. Certainly the light had it printed on it. Just checked with the Fasttech site - the images of both the box & light are of the EA4, so perhaps that’s why there is confusion in the warehouse.
The manual I had with the EA4 was an update from the earlier one, which had the wrong instructions on how to get out of lockout - the new version was correct (long hold).
fasttech will certainly make things right.
I just checked my box and there is a silver sticker with EA4W on it and a barcode. So the mix up might be from testing the lights.
I ordered a cool white and received a neutral tint light. My box also has smo on it whatever that means.
SMO = Smooth reflector
The only indication on my box is the barcode sticker on the bottom: EA4W U2 SMO = Neutral tint, U2 emitters, Smooth reflector
They got mine right.
Now I want to know what the beam is like with an orange peel reflector. >.<
I’ve got the neutral version here, flashlight engraved with EA4W on body, just looked at box mine has silver barcoded sticker on the bottom flap of box agreeing to the light saying EA4W SMO, tint is correct too.
Someone needs to clone this light with fewer modes and better spacing. Jus sayin………
the amount of modes is good, spacing could be improved. if i could get the ea8 modes in to my ea4, i think it would be a very good combination
That would very nice…
Yes! That would be near perfect! Can’t understand why the two have different modes? EA8s are much better.
I could even settle for an EA4 (clone) with something like a simple 1% / 30% / 100% mode arrangment.
I would love to have a low-low mode for emergency lighting, mid-low mode for indoors, and high for outdoors.
…Because the EA4 was imagined/created/designed and released before the EA8.
Once the complaints about the EA4 mode spacing came out, Nitecore made the corrections, then released the EA8.
And Neutral White is now sold out 