So I emailed them about my never ending flicker story…I think I have to solder a drop on the contact like someone mentioned here, but a light which is advertised as “durable Strong reliable” should light up without modifications….
The customer service has done nothing until now.
April 15th:
Hello,
I have received my light last week and it makes problems more often than i thought.
I had to clean the threads several times because it doesn’t lit up anymore. I thought it was healed after adjusting the negative spring but yesterday evening it flickered again… I am sad, this is a light I can’t trust.
My order number is:
Order #1….
With kind regards
………………………
I got this email two days later:
Hello customer,
We are so sorry for inconvenience caused!
could you let me know the details about the problem?then we will evaluate the light and report back the findings .
W’d like to resend new one for you.and we’ll improve our products.what do you think of this proposal?
Waiting for your reply.
………………………………………………………
So I emailed them the problems again, …wtf and thought they would send a new one. this was on April 17th
Hello,
I have mentioned the problems in my last mail, almost every time I use the light it flickers or doesn’t light up totally. When I clean the threads and everything it turns often on again but just now it doesn’t light up…this is a light I can’t trust.
Please resend a working light.
Kind regards
……………………………………
Yesterday I checked the account and no shipping confirmation or else so I wrote a short mail that I am waiting for reply
…….
This mail came today:
ok,we resend a new one today.
and could you return the original one later?
Best regards
Grace
Customer Service
ThruNite
……
i mailed them this message just right now, yep not to kind I know but I am really pissed off because I thought they would handle the situation
I don’t understand, where should I send the light to?
I won’t going to send the light back to china as it would cost more than I paid for the whole light.
I am sad that you have done nothing for the last week…seems the customer service is crap like the light.
Without kind regards
………………
Have I something missed in there mails? Never heard a single word of sending back or getting even an address?
This is far away from a satisfaction……especially if it is a common problem.