How about some discounts? Aye aye 
I have an expression, talk is cheap, and businesses (often) make it even cheaper.
An apology is nice but if its not meant then its even lower then saying nothing, and in this case we cannot easily determine if it is meant
I’ve said it (or at least thought it) before: Man, you all are a really tough audience :)!
Seriously though, with the caveat that I haven’t been here very long (relatively) to maybe encounter some of what happened, but, to me, at least he (Kevin) tried.
I am not saying everything is ok and hunky-dory, but I am suggesting that should be enough to garner a “wait and see”.
“Actions speak louder than words”, so let’s see how he/they do from here?
Just my opinion…
Jim
O now, don’t worry mr. Kevin, I am sure that we can work this out somehow, here is what I recommend 
SRK -> $15
ZY-T13 -> $13
Olight i3S EOS - > $12
PALIGHT HXM900 -> $14
PALIGHT A8-X960 -> $16
HD2010 - > $16
ZY-T08 - >$15
allow me the choice of (at least) 3 lights with this prices and ALL is forgotten ;D
One point in his favour is that Kevin did admit it was his own employees. Many would have just denied it, or blamed someone else, if they bothered to respond at all.
He could demonstrate his good intentions by providing a discount on some popular lights, or providing some kind of deal we would like. In other words, actions speak louder than words. Are you listening Kevin, or am I being too subtle?
deja vu
China is a very ruthless and lawless country from a business and other perspectives, and there is a lot of internal competition. It’s hard to accommodate Western sensibilities, but if they are trying I can’t realistically expect perfection.
I bought a few sale items from Aurabuy, and the prices were low, the quality was better than could be expected for the price, and the shipping was fast…10 days I think. My actual cash outlay including shipping was insignificant.
That’s three points in the plus column.
Anyway, the man is taking full responsibility for his employees and offering a very humble apology… that should count for something.
Personally, I like having a few good vendors, as they offer a different array of products.
I’m pretty indifferent, they had a light I wanted, in stock when no one else did, it arrived well protected in good condition.
I think I’m capable of making my own purchase decisions without listening to someone with one or two posts telling me a spurious light is the mutts nutts.
I appreciate the apology but will allow actions to speak rather than a few words, for the record, I’ve not even logged into aurabuys site since receiving my only purchase, simply because I found the website clunky and the overall shopping experience much worse than some of our other supliers, they were simply a means to acquire an uncommon host that no one else seemed to have available.
Cat, stop beating around the bush & say what you really mean.
I ill take a king
PALIGHT A8-X960 link isn’t working( or wrong working…)
It’s working OK but their title is wrong, look what is written on the flashlight
i will have to agree, or half off coupon on entire order under $100 will work :D
Let’s move forward.
Were we in reverse?
Kevin, just send me some nice products to review!
All will be okay I’m sure. Look at Wallbuys, they have clearly learnt from their early experiences here.
I think this is the right step. Make sure customers are getting what they want. Check product functionality before you ship; ship products in a timely fashion; good customer service for lost/defective/DOA etc. orders.
The internet can be “serious business” sometimes, but you have the opportunity here to learn from this and adjust accordingly. If you are making happy customers, word will get around quickly. No one likes spam or shills, but poor customer service and communication trumps these I think.
I was referring to what Kelvin Lee said. :bigsmile:
Hi Djozz
Thanks for reminding, we will check it. Actually, we have been verified by MCAfee.
BTW, what does the security software you use ? Maybe this security software is too sensitive as there are still problems for visiting BLF.
Apology gifts for all the BLF members. Maybe a coupon ?
But it seems it will make this apology to be commercial, I am not sure if BLF members would like it.
You can make it as a mass giveaway 
LOL
Kevin is doing what he can to make an apology. Short of backing it up by his people behaving properly it is all one can really expect of him at this point. At least he is trying and admitted they were wrong. I know Kevin personally and he is a really good guy. I am inclined to give him the benefit of the doubt with this but the real proof is in the pudding. Don't rag on him for at least making an apology. Tell us what else he could do immediately that would make it all better. It all starts with admitting you were wrong and asking for forgiveness. Is their lesson learned? Time will tell so sit back and see.