I’m pretty indifferent, they had a light I wanted, in stock when no one else did, it arrived well protected in good condition.
I think I’m capable of making my own purchase decisions without listening to someone with one or two posts telling me a spurious light is the mutts nutts.
I appreciate the apology but will allow actions to speak rather than a few words, for the record, I’ve not even logged into aurabuys site since receiving my only purchase, simply because I found the website clunky and the overall shopping experience much worse than some of our other supliers, they were simply a means to acquire an uncommon host that no one else seemed to have available.
All will be okay I’m sure. Look at Wallbuys, they have clearly learnt from their early experiences here.
I think this is the right step. Make sure customers are getting what they want. Check product functionality before you ship; ship products in a timely fashion; good customer service for lost/defective/DOA etc. orders.
The internet can be “serious business” sometimes, but you have the opportunity here to learn from this and adjust accordingly. If you are making happy customers, word will get around quickly. No one likes spam or shills, but poor customer service and communication trumps these I think.
Kevin is doing what he can to make an apology. Short of backing it up by his people behaving properly it is all one can really expect of him at this point. At least he is trying and admitted they were wrong. I know Kevin personally and he is a really good guy. I am inclined to give him the benefit of the doubt with this but the real proof is in the pudding. Don't rag on him for at least making an apology. Tell us what else he could do immediately that would make it all better. It all starts with admitting you were wrong and asking for forgiveness. Is their lesson learned? Time will tell so sit back and see.
its a real easy fix, give ALL blf members a limited discount of say like 60-75% on some nice lights, not the cheap $10 lights. then send them the proper lights in proper working condition with proper fast shipping.
you would have everybody all over that deal, and if they are happy with how the whole order goes, well then you have built up Alot of trust and gain a ton of future customers. you may loose a bit of cash to start with(your deserved penance for your actions here), but in the end you’ll make a ton of money from loyal happy returning customers…. AS LONG AS YOU KEEP UP THE HONEST SALES MANORS….
I do not want free lights (did I just say that?), deep discounts, or special treatment as forgiveness brownie points. I want a reliable seller that has good quality products and consistently delivers at reasonable prices. Simple concept; not many seller deliver it. One more would be awesome.
+1000
And quite honestly…those of you relentlessly asking for deep discounts look like a bunch of flashlight floozies (I thought lumen whores would be a little too harsh)
Others might want you to give bigger discount. For me, just give us more variety of flashlights, good price and good service in future will do. It is very competitive nowadays. You need to know what is hot in the market and quickly pull them into to your stock and start selling at good price.
**btw. what the heck is a “kpi” goal? and how is that calculated? why doesn’t management know the methods used by the employees to reach that goal?
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I hope they got at least a slap on the wrist for ruining the best publicity your business had. lol.
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jk. I’m sure it’ll blow over in a year or two.
LOL