That’s what I did.
They said they hadn’t got it. I said you did and sent tracking number. They said # wasn’t valid- I may have left off two numbers…. re sent it- and reminded them they had a jpeg of the receipt that I uploaded to get them to refund my shipping (which they had the prior week). Next email was a few hours later and told me they’d be sending it out right away. Looks like Miami might not be that tightly of a run ship.
With something like e-vape where you are directly inhaling the product, a little caution might be a good thing. Is anyone actually considering the possibility that these may actually be fakes?
Steve, you make a very good point that a manufacturer should not just make bold statements like this without being confident in the claim. Here’s my point; what if they are confident in that statement?
When it comes to flashlights, I can handle receiving a fake that initially looks like the real thing. For a product that could have health risks, I’d exercise caution when advised by the product’s manufacturer.
Just my two cents.
Relic, you are perfectly right that one should be cautious with health-relevant products.
However, pounder in post #44 wrote that he actually bought one of these products and and he didn't sound like he received a counterfeit product.
This reminded me a bit of that thread where xtar claimed to have located and destroyed a whole lot of fake xtar chargers, but nobody did answer questions like how to distinguish a fake one from the real deal. Some members came to the conclusion that they were not fake chargers, but rather purchased through unofficial channels to obtain low prices, which the manufactury didn't like.
Now I'm not saying this is the same case here, I have by far not enough insight in the whole matter to make such a statement. I just heard so many lies from chinese companies that I'm very sceptical about believing anything they say 
The order I made on the 10th was shipped by FT on the 13th…. BUT, Singpost didn’t move it till the 19th. I figure they ship on certain days in bulk. I have another order in this month and so far its just sitting with Singpost for a week, and not moving at all. Once they dispatch it overseas it takes about 8 days to the US. It spends more time in China than it does in transit! My order via HK was dispatched the next day, so everyone is correct, Singpost is not the preferred method.
I placed two different orders with Fast tech on 6/24 and 6/25……
Received them on July2 and July 3rd……That’s pretty fast if you ask me.
Now on the other hand I ordered some items from Saratoga, Ca. on 6/24 . they shppped it on the 25th…
Guess what ? I still do not have them, it’s been floating around Southern California since the 27th….Just got word it sholod be delivered
tomorrow…We’ll see.
the innokin products FT is selling are completely genuine…I bought an SVD from them and received it…another innokin item (itaste v3) is in transit…everyone else that is receiving the products state they are genuine also…the SVD would be really really hard to fake as it is pretty advanced…it would be pretty apparent upon receipt…
I also ordered the D40A at the good price and had to wait until June 20th for it to ship, now it has been supposedly stuck in San Fran, CA since June 21st.
Just got off the phone to USPS and after talking to 2 different departments, they tell me that FastTech must contact customs to see where it is.
This is after FT told me that I had to contact USPS since it was in my country.
I have a hard time believing that the package was shipped half way around the world only 1 day after being accepted in hong kong to begin with.
Very frustrating. I have quite a few items in my shopping cart that I would like to purchase, but will not until this one is resolved.
Love FT, but this is getting old quick.
Later,
Keith
Well, you should have bought it from local US retailer, shipping would be much much faster :bigsmile:
Once in a while the planets align and it happens. I received an order in three days once from FastTech (ordered and shipped Friday, arrived and received Monday).
Holy cow, that’s faster than local shipping inside Korea!
They put it on a plane the same day they got it, it landed in CA a few hours later. Why is that unusual? Happens pretty regularly exactly that way with packages from FT. Except when they spin the wheel of chance and it lands on SingPost...
I have an order through HK post from June 20th that still has no tracking. 16 days now and no tracking. HK post isn’t all that…
That is interesting. I needed to use up a couple of coupon codes so I split about $100.00 worth of items into 2 orders on June 17 (no batteries in either order). FT order page says they both shipped June 19. When I enter the tracking into Trackchecker, the first entry says item left HK on June 26. Next and last entry: arrived Canada June 30.
The other shipment for the second order placed about 2 minutes after the first one, just one entry dated June 20: ‘The item was posted”. When I go to the Canada Post tracking page the first shipment shows as being in Canada, and there is no record whatsoever for the second shipment. As both tracking numbers start with ’RT’ and end with ‘HK’ I assume they both went out via the same method.
So from this I am taking away some rules of thumb:
- You might get lucky, or you might find your order remains in Hong Kong for up to a week and a half before it leaves, and expect holidays to ensure a longer than normal wait. Where it sits is anybody’s guess, but I suspect this stuff just piles up at the HK Post office while it waits to get onto a plane.
- You cannot rely on the tracking system. I have one order that I got last month after a wait of about 20 days, the tracking system had it leaving Hong Kong on May 28 and then it completely dropped out of their system forever (although I had to sign for it, it never even appeared in the Canada Post system as ever making it to Canada). It would appear that the second order mentioned above is going to fall into that category as well, and it would seem to indicate Canada Post never got it into their system for some reason.
- When you order from FT, put the tracking info into your tracker program, and then sit back and forget about it until it either arrives or 3 weeks passes by. If the latter comes first, start a ticket on FT. If another week goes by and you still do not see it, start a Paypal ticket as your backup plan.
order placed 6/28, order shipped 6/29, order received today (7/6) so 1 week shipping exactly from sending. FT has always been good for me 
My package mysteriously showed up today in great condition and seems to work well.
Will try tonight.
FastTech, all is forgiven 
Later,
Keith
I have never considered Fasttech fast, just overall quite good compared to other similar stores selling all various types of products.
But it is a bit annoying when they say they will answer within 24 hours, or don’t manage to ship stuff within 2 business days that are in stock.
If they cant keep their word, its better to just don’t say anything about response or shipping times…
I have placed 35+ orders from them.Due to a few very slow packages , average arrival time have been 18 days. (combination of registered and unregistered)
In comparison, intl-outdoor packages have arrived in an average of 15,5 days. (all unregistered)
Wallbuys, 13 days (mostly registered packages)
Shipping time include weekends too, sometimes holidays have made a few packages arrive slower. I have placed a lot of orders from all those vendors in 2013.
I like Fasttech, but I feel they are overrated when it comes to how “fast” they are. Packages from them are very inconsistent compared to several other vendors I have used a lot.
Edit: Did a huge slip when it came to the FT calulation, it was 18 days average.
Xtar chargers come with a scratch sticker attached to the charger itself. Scratch it like a lottery ticket and underneath is a code number. Go to the Xtar sight and there is a place for you to submit your code and it will instantly tell you if you have an authentic Xtar charger.
Xtar announced that the chargers in question dropped that ‘feature’ around the same time that the so-called fake ones started appearing.
At this point, it’s difficult to conclude anything about that whole debacle, if there were fakes or not.
As far as fast deliveries go. Fasttech have been average for me. As a percentage of packages arriving in two weeks or less from ordering:
Note: Hank from I-O has indicated he is switching US/Canada to HKPost, which should help with delivery times.
Lately my orders have been taking 3 or more days to ship from ft. I used to get shipping notifications within a day. Once shipped ft can’t influence what happens at that point.
I also had an issue with a tank007 e09 with a badly off center emitter. I was offered a discount on my next order but it took them over a week to generate the code for me. Ft is still my go to website but if there is competitor that springs up overnight like Fasttech did and offers the service that ft once had I will have no problem spending my money elsewhere.
I've noticed that lately too, and then noticed that items I've ordered have a note next to the "Buy" button that says there will be a delay before shipping. Take the nanjg105c. 4 business day shipping delay. Solarstorm K2 listed two days ago has a 3 business day delay. I really should pay attention to that better and break up my orders accordingly.