Experience with them twice is hassle free.
ordering processing speed 1-2 days.
delivery speed is around the same as other store.
wide product choices other than flashlight.
and recently offers lot of good flashlight deals.
minus: the site can’t accept multiple coupon at one order, minimum US$25 for free tracking shipment.
I appreciate that UK prices might be higher - what I complain about is that from the list of items on the UK page a price for, say, the E14 2.5W Warm White LED bulb is shown as $3.14, but when you click through to the item, a new price of 4.18 comes up! Almost double the price. Very strange way of (not) doing business.
Well this is getting a bit odd. Made a small purchase of 4 items form there “UK warehouse”. Now when I look at my Account I find the goods appear to have been shipped Via Flyt ?? First I thought maybe it’s all coming form HK or China? But a bit of google time shows flyt also work in the UK.
I’m giving them 4/5 stars for my rating, mainly due to their responsive CS.
3 orders so far:
1 they ended up splitting into two orders and both shipped within a couple days
2 went straight to back order and both have been bouncing between “back order” and “processing” status for the last week
EDIT: The status continued to bounce around and both orders ended up on “back order” so I decided just to cancel those two orders. Customer service was very responsive, so I am open to doing business with them in the future and hoping I have better luck. I’ve also noted several posters on these BG threads who I don’t feel were very up front about their affiliate links, so I will probably just strip off any browser tags from BG for anyone other than _ the _
Only one order so far, and that was disappointing.
The SmallSun ZY-T16, which is a 1x/2x 26650 light, came without the extension tube. So it’s single cell only… shorty mode.
As I ordered this one specifically with the 1x/2x option in mind, I was PO’d to the fullest.
They are on my personal blacklist ever since, which translates to: Only buy, when it’s cheap and nowhere else to get.
My order from Banggood UK warehouse arrived safe and sound today via Royal Mail. 4 items packed into one bag. Then each item packed in it’s own bag with lots of protective foam, label with item details on each bag for ID, all very well packed. I guess if you were reselling you could just slap an address label on the bagged items an off they go into the post.
Just wish they had more items in the UK warehouse that I liked.
My order arrived in my mail box ( WA State ) exactly 14 days after I placed it without incident. So I have to say I was impressed with their CS. However, despite my favorable experience, considering some of the poor reviews I've read about BG I'm thinking twice before I order from them again. I'm wondering if I just got lucky ?
I had been in contact with Neal, who provided me graciously with a flashlight for review..which I really appreciated!!! I could see that "order" in my account, even though it showed up at $0.00
Then he said he would send me another, cheaper,light for another review..
This one never showed in my account. And the flashlight never arrived, and I asked him a few times whether he actually sent it to me, but after several attempts to get in contact through PM, he hasn't responded to me...
So I decided to contact banggood through their website and asked what was going on with him, and they responded they don't have anybody at their shop with that "Nick"name.
After a few days I got an email from that same email address from guess who? Neal.
So I asked him if he could answer my questions..which he replied that I should send him a PM through BLF..which I did...
And again he never replied..
I just want to know why he doesn't reply?
What's the reason for not replying?
I hope it helps that I show this on the forum, so he will contact me...
Nine orders so far, mostly good but they do sell items they don’t have in stock. Placed an order for a Roche F8 and it didn’t ship for 4 weeks because it was out of stock, had to open a dispute at 45 days, hopefully it will show up soon. Seven orders delivered and correct, one recent order still in transit. Some great deals with the discount coupons.