Banggood - I won't be dealing with them again

What could I have personally done to make the outcome any different?

Calvin from IS doesn’t sell Fenix lights or I would have bought off him 100%, and would have been happy to pay a bit more.

It wasn’t any old salesperson from BG, it was Neal, the BLF BG representative.
Completely agree with you about it wasn’t Neal that would have packed it, but different products have different SKU codes for a reason, right?
I’m still waiting for my new TK75 and a return mail bag so I can return it.

Sorry

It's our fault, the warehouse send the wrong flashlight to you, this is the first,

When you told me we send you the 2600lm TK75,I checked the stock, found there is one in stock,so I told you that we'll resend to you and you can get it in 2-4 work days,but I ignore that before you someone bought one TK75,so the warehouse send to that customer directly. And I haven't checked it again,let you wait so many days,that's the second.

But the flashlight which we resend you was shipped yesterday,because the weekend,I can't get the tracking number from DHL, I'll give you the tracking number next monday.

I promise to you if you can't get the new TK75 in a week,we refund you the all money,and you can keep the 2600lm TK75.This is our attitude for dealing this thing.

I apologize for you some mistakes,anyway we want customers satisfy with us products and services,anything we do not well,pls tell me.

Appreciate the apology, shame I had to go public to get it.
And no way, this “isn’t the first”, like I said, a few people on this forum alone have PM’d me thanking me, you also sold them the incorrect model TK75.

I’m still looking forward to getting the correct package. And you’ll know all about it if in a weeks time this thread goes disappearing - because it means I’ll be holding you to your word and keeping BOTH TK75’s. That’d be the only way this negative feedback will be deleted.

I just meant in general when the item arrives to check and make sure it’s what you paid for. I can’t even imagine how many times this same scenario plays out, but the buyer never even notices.

I’ll take the extra 2600lm tk75.

I'm not ignore you, I just have not much time in the forum,I'm busy,but when I saw your message,I have dealed with it,the flashlight was shipped yesterday.

I don't want to let this thread disappear,we did the mistake,we'll afford it. When I get the tracking number,I'll check it everyday and post the result here.

We are not a small company,we'll treat each problem serious until the problem solved.

Well maybe you weren’t ignoring me…but after I PM you and you don’t reply and I’ve seen your “last online” a few times and still no reply…what do you call this?

Either way, not here to bicker, just look forward to getting the tracking number, and the actual torch.

I am so imperfect. Everyday I have a new example of how imperfect I am. People everywhere are overworked. I am sorry that I misjudged Banggood.

My last Bangemgood order just never arrived they kept asking me to wait, but it was getting close to my 45 PP limit, I just reported it to PP and got a refund, lucky because my order never did arrive, been about 105 days now.

Wow!!! Nice work on the PP refund! I was considering this path at one point also

Well I thought I’d add my BG experiences just for the sake of adding to the data pool here. I’ve made about 5 orders or so, and have received about three already. The first was because I really wanted these small binoculars for backpacking. I also ordered these gloves, these speakers, and my spouse wanted these leggings. They all arrived in good time, and all the products actually exceeded my expectations (and my spouse’s). If you watch this year’s ‘Strike Back’ you will recognize the gloves (I wonder what they paid).

So now I have ordered some batteries and we’ll see how that goes. To me so far the biggest downside is their checkout and how it handles shipping. I am in Canada, but I always pay for these goods with my US Paypal account. With FT, DX, AliExpress, IOS, Aurabuy, and Wallbuys it is simple enough to place the order and pay with the US Paypal account, which forces you to us a US Address. You then can change the shipping address on your order at all the other places I mentioned. With Banggood I have to open a ticket and ask their CS rep to manually change my shipping address. So far it has worked, but I’m pretty paranoid that it’s eventually going to go south, much like your flashlight obviously did.

Everyone would love that there were no mistakes at the first place, but when it happens it can be much worse -
You won’t hear from the seller until you open a PP dispute, than they’ll tell you to send your package back and pay registered shipment, and only after that they’ll send you the correct item, maybe.

At least you have a communication with BG (maybe not the best one, but they do reply to you) and they send you the replacement before getting the original back (we’ll see when you get the package). For me it’s kind of average bad, not extraordinary bad :wink:

Thanks for sharing, at least when you got your order it was correct (so far!) How long did it take for you to get your stuff?

Yep, knew I wouldn’t be setting any records with my story, I’m just posting this as a warning as to what could happen to potential BG customers.

As for shipping times for products coming from china. Up to a week processing times I have seen. I know Hong Kong post handles a couple million parcels a day! just lately they have started to x-Ray every package manually. They are cracking down on batteries specifically but also anything that is a steel tube gets a little extra scrutiny as well. here is why in know. I order both flashlights and electronic cigarettes from china, ecigs are banned and carry a stiff fine if caught with them in some parts of china.

So HK post and other Chinese shipping companies are getting very strict on anything that could be or contain a lithium battery.

As for him taking weeks to send you the product and the other tom foolery, a lot of Chinese businesses do that it seems. They would much rather get your money in hand as soon as possible than tell you upfront it could be a few days to a few weeks and then ask you to please be patient with the and offer some kind of weak apology. I found with some vendors that honesty isn’t one of their greatest attributes.

Here’s a very quick version of my first (last?) order from Banggood:

Made sure my order met the requirements for free tracking. Check my mail and find the items shipped as three separate orders with no tracking. Ask about tracking. Told items were all located in different warehouses (all shown as CN warehouse).

The good: Items shipped quickly, can’t argue with that.
The bad: Feeling like I was being to nickle-and-dimed out of the registered mail I was due. Haven’t had that happen at any other online shop.

How long did it take for you to receive the items?

i’ve made 25+ orders from banggood, and i think they’re quite good so far. i ordered a couple of chargers that was supposed to be 1A, but was actually 0,1A and 0,3A. after some conversations and a video of the faulty chargers i got a refund. it didn’t go ‘early fasttech’-smooth, but rather the usual amount of work that most chinese vendors forces you to do before you get a refund…

My only order so far at banggood, was laso a tk-75 2900lum. It came pretty fast and without any problems. I guess you ordered at the wrong moment :slight_smile:

Mistakes can happen with ANY vendor… not trying to pick sides, but my experience with BG so far so good.
I ordered few items in the past because of cheap prices, although I suggest not to buy clothes from them as sizes and quality is not something you would expect but then again… you get what you pay for, but they came through for me.
They all usually delivered within more or less 3 weeks to a month ( which is very common for Chinese mails).
even my favorite vendor at the moment Fasttech, they shipped me the wrong item… but they have a great customer service.( although lately it takes them few days to answer the mails now :frowning: )

as BG reps says… if it doesn’t come within a week and you can keep the old TK75 along with your new TK75 it’s some kind of reassurance for me. ( I’ll be praying it doesn’t come within a week so I can keep both he he :smiley: )

now I wished Wallbuys would promise me the same as BG, because I haven’t seen my SUNWAYMAN D40A in 2 months now :frowning:

since the crackdown on Lithium batteries… all packages from China has been very slow lately, sometimes it took 2 weeks sitting in Shanghai sorting center before it leaves China, that’s if the Vendor doesn’t ship any batteries, if they found one of the package contain batteries, then they will send ALL the packages originated from the same Vendor back… as the case with my flashlight from Wallbuys, they have to resend it again but I have faith in them as I ordered quite large amount of flashlights from them.

meanwhile, just play with your TK75 for now… go shine it on something far it’ll help you reduce your anxiety for the moment.
I have both TK75 2600 lumens and TK75 2900 lumens, not much different with the naked eyes,unless you have one that mod’ed by Vinh :smiley:

You sure it’s an XM-L2 one?!

Only few people know the difference between XML & XML2, even you have to ask about it so its easy for them to make a mistake !

Even on the official product page Fenix are dumb enough to have make this HUGE mistake !

So Fenix is to blame here. Impressive how they are clueless about their own products. Banggood just used their official pictures, with them you cannot tell the differences at all.