Wow!! So some poor warehouse pleb wouldn’t have the foggiest!!
I’m sure, first the box says 2900lum, the papers say 2900lum and the xm-l2 can be seen with the silver padding under the led, xm-l has the green ones.
It doesn’t just happen with companies from China I can tell you that for sure. I recently ordered from a well regarded American company and waited and waited. No response to e-mails. I would call and leave a message no response. Finally I did get through and was told it was on back order and would be another 3 weeks. This was a part for a washing machine. Try explaining to your wife why she has to go to the laundromat for another month. It will make your problems sound like a blast. 
Well good luck anyway.
48 days and still waiting for an order from BG, tracking# says it’s been shipped. I already filed a claim with PP last week — if it doesn’t get here by November 26, then I’m going to have to escalate it.
I actually ordered another item (without tracking) about three weeks after and it’s already arrived. Don’t know where the missing item is.
That’s quite a promise, keep us updated on how this unravels. 
Oh I will, Vinh might be converting it to XM-L2 and amping it up to 4500 lumens in a weeks time lol
Hi
Here is the tracking number:6345312982. and the result:http://www.dhl.com/content/g0/en/express/tracking.shtml?brand=DHL&AWB=6345312982%0D%0A
If you expect the level of service that Illumination Supply offers, you should not deal with any other company, ever, except maybe Amazon and Zappos. They're really very good. They communicate actively on this forum, email, their website chatting system, Reddit...and that's only counting the ways I've personally communicated with them. They offer great sales, are flexible about price, test their own batteries, send batteries to HKJ for independent testing, ship orders placed during business hours on the same day, and go above and beyond in providing service after the sale. If they were to improve their service, they'd come to my house when an order arrives to charge my batteries, balance charging where it'd be beneficial, and then put them in the appropriate flashlight.
That said, it seems to me that this is an example of ineptness and sloppiness, not maliciousness. Even then, that's still above average for chinese vendors, which is sad. Fortunately they're offering the refund, and there's always the protection Paypal offers. I've dealt with Banggood a few times, and I actually find your experience encouraging since there's communication, a lack of active resistance to do the right thing, and there seems to be progress. It is, however, a warning that I should quickly and carefully double check my orders from them as soon as they arrive so that there's time to resolve any mistakes before the protection Paypal could provide expires.
I got a defective Eagletac flashlight from Amazon on Tuesday and on Thursday I had a new one
Wow I wish DHL wasn’t so bloody expensive. I’d love to have tracking like that instead of “information received” and then 15 days later “origin has shipped” and a week later it hits the US and updates once a day.
What am I not understanding here? You told me on the 14th it had been shipped (can screenshot the PM you sent me if you like?) Says in that picture it was picked up on the 16th….
Sometimes I hate detailed tracking. People think they know the logistics of a major international shipper better than that shipper, and even if they did, still have the gall to complain about a shipment that isn't late.
Don’t know if it is supposed to be sarcasm but obviously the difference is very small, even more so for the “unenlightened vulgum pecus”.
Funny how you dare to complain after searching for the “cheapest place” (cheaper mean actually you “pay” the lower quality service) and didn’t have a clue between the 2 versions. You wouldn’t have even complain and be happy with it, the difference in power is hardly noticeable unless side by side.
Very good service from banggood ! Mistakes can happen.
we give the package to dhl 14th,but they are not just get one package in one day,they need to divide the package according countries,then they can do the next to delivery the packages,and the after they delivered,we can tracking the package .
Just saw the thread. When I said on the other thread I expected I knew who you were referring to... 100% wrong. Thought you had purchased from Bill/Doingoutdoor.
Ok, thank you for that information.
I should have said, items were listed as shipped quickly. Nothing has arrived yet, but things are well within acceptable time limits still.
I’ll also add I now have a tracking # for one of the shipments, so although shipping didn’t quite go the way I was expecting, I’m feeling a bit better about the process.
http://www.dhl.com/content/g0/en/express/tracking.shtml?brand=DHL&AWB=6345312982
| Sunday, November 17, 2013 | Location | Time | ||
|---|---|---|---|---|
| 17 | Processed at SYDNEY - AUSTRALIA | SYDNEY - AUSTRALIA | 22:33 | |
| 16 | Clearance processing complete at SYDNEY - AUSTRALIA | SYDNEY - AUSTRALIA | 22:29 | |
| 15 | Arrived at Sort Facility SYDNEY - AUSTRALIA | SYDNEY - AUSTRALIA | 21:59 | |
| 14 | Customs status updated | SYDNEY - AUSTRALIA | 18:05 | |
| 13 | Departed Facility in HONG KONG - HONG KONG | HONG KONG - HONG KONG | 04:31 | |
| 12 | Processed at HONG KONG - HONG KONG | HONG KONG - HONG KONG | 04:07 |
Ok,it's in Sydney now.DHL is fast.
Hi everyone, please watch the tone here. No need for insults.
Maybe TMI, too much information. Now we get tracking, big splashy product info pages, and its easy to forget that all of that stuff is automatic generated by third parties so a vendor doesn’t control accuracy of product page info or tracking, just passes it through.
I’ve been trying to get Summit (major USA auto parts online) to correct a pricing error on 4 replacement sockets for a $8 tool they can’t seem to shake a price that is 10x too high on, but nobody else even seems to carry.
Be realistic the lowest price has to come at some lower cost in operations.