Banggood, when should I open dispute?

It depends on your trust on seller.
If they donā€™t reply inquiry, donā€™t trust them.

Donā€™t wait for the last day, as itā€™s far too easy to get busy, make a mistake, take the kids to the dr, have a family emergency, etc.

Unless your life is uncommonly stable, Iā€™d give yourself an extra day or two of breathing room.

If they havenā€™t responded to your emails then Iā€™d say go ahead and start the dispute. They did that back order BS to me but they were really good about the refund when I asked them, so I didnā€™t need to open a dispute.

Thanks for the replies. They finally got in touch and said it is now in stock, and will ship. It never said not in stock, nor got a notice saying it was on back order, I just happened to check the status of something else and saw it was back ordered.
I was really wanting this, so maybe I will have it in a couple weeks.

I had a similar experience, i made my one and only order and never got any e-mails acknowledging the order, no replies to e-mail so i PMed them here, they replied but i had to keep messaging till they would check to see they got my order (they had and shipped it but i had no way of knowing that).
It comes with a 2 year warranty but i have no proof of purchase so lets hope i never need to use it (its only a $20 item but still), but i wonā€™t order from them again, iā€™ll just get someone else to price match.

For those who donā€™t get replies check your spam/junk email folders as given their name thatā€™s where they frequently end up :wink:

Also their live chat works nicely, used that twice recently to cancel an order and split another one, nice and easy both times and much quicker than emails :slight_smile:

you mean they actually answered their live chat, i tried it for 4 days before giving up
my spam folder had nothing, i always check it every few days before i clear it and unless they hid it inside an offer of 40 million from a prince it was not there

You mentioned there may not be enough time for it to make it through the mail before the 45 day window closes. At that point I would rather get a refund & reorder.

Open the dispute right away no need to wait till the last minute. I failed to open a dispute from another vendor and learned the hard way.

I cancelled one of shipment(my first order) from BG as it was back-order for more than 1.5 week. I contacted them through online chat and the operator was able to process the cancellation without delay. System reflected ā€œorder cancelledā€ within 1 day and Paypal refund by 2 day.

I need an advice.
opened a dispute for order that did not arrive and today is last day to escalate, BG (today) asked if I want refund or if I would like for them to resend the package I chose ā€œresendā€ but what now, should I close this dispute or escalate???

Thanks

Personally I would escalate. In the future choose refund, there isnā€™t time to resend after a dispute is open.
If package arrives after paypal issues a refund you can still pay them again.

Send BG a message saying donā€™t resend. They likely arenā€™t quick enough to have already sent it.

the problem is that this particular package contained one paid flashlight and one free review sample that I would very much like to receive because it is an excellent flashlight :confused:

never say resend!

i have 2 orders (ebay) ā€œresendā€i dont know are there coming.
send they really by ā€œresendā€?

refund and buy again.

Well, today I received email from PayPal, they are refunding me a second order from BG.
Both orders were supposed to be review samples or flashlight with discount.
I think they never actually shipped them, just held my money for more than 2 months :expressionless:

how many PP cases did you have in the past 180 days?

Opened 4, closed 2 disputes because goods finaly arived after about 55 days :expressionless: and escalated 2 of them, all BGā€¦

thanks man!

your welcome herr kreisler :stuck_out_tongue:

I would take a PP account suspension as a sign to stop buying stuff from China for a while :wink:
Lately itā€™s been mostly just knives from Fasttech. Other than that, Iā€™m pretty much addicted to Prime.