Where did you buy it? Is it a Z2 directly bought from solarforce-Sale?
what's wrong with the LED?
except for some dust on the dome.
I ordered a black Z2 about a week ago, I hope it doesnât arrive in the same condition.
Iâm sure Solar Force will sort it out for you without any drama though.
I wouldnât be too happy with the foggy/scratched emitter either, haha.
But Iâm sure SF-sales will deal with it without a hassle.
I like the Z2 as a beater carry light. Granted yours seems to be a reject that got sent out. At the same time I had no expectations of it being the same quality as my Sunwaymans or olights but rather a cheap decent light for working purposes. Not saying I would not have same feelings as you about the product you got just not holding it to same standards as pricier lights.
I have several Solarforce lights and they are all very high quality. The one you were sent is in sorry shape. Iâm sure that they will send you a new one. Donât be surprised if they also offer to sell you that light at a big discount - cheaper for them than having it shipped back. They sent me the wrong light on my first order, and when I contacted them, they offered to send the correct light and I could either return the first light, or I could buy it at a big discount. Because I was already impressed with the quality, I ended up just buying it and I really like it. Of course, it wasnât all beat up and dirty like yours.
Yes direct from http://www.solarforceflashlight-sales.com/index.php
Some dust on the dome?? I know my pics arenât great, but maybe75%? of the dome is crud obscured. I tried to blow, then wipe the dome, and that stuff doesnât come off. Iâm not going to scrape at it or use alcohol/whatever cleaning agent and risk damage to the dome or the emitter or the traces until I hear from CS.
That LED is worse than second hand.
if you get to keep it, might as well learn to dedome (unless you already can).
Wow! One more example of why I'm not a Solarforce fanboy. That's a damned shame. I hope they make it right for you.
That seems very odd. I have ordered 3 lights from solarforce in recent months including a Z1 and all arrived pristine. Yours looks like a demo light or a return maybe. I hope they make it right for you.
Never dealt with Solarforce C.S.
I've heard in the past they are a bit clueless .
but you never know ..
the upside is these places go from good to bad as well as bad to good pretty quickly
hope they fix it for you
that looks like a return /used /abused light
Contact Jo on the Solarforce Sales Team, Iâve never had a problem with a Solarforce product and I have enough to put together around 10 various L2âs. When I have contacted Jo about out of stock and no longer produced items I was offered items from his/her own collection.
email is - sales@solarforce-sales.com
I have no doubt that they will sort you out to your satisfaction, and as you say shipping times from them are very quick.
please let us know how you get on with solarforce customer service.
i wouldnât mind picking up a Solarforce Z2 but not till i see how they resolve this problem.
Solarforce sent me an used L2P when I made my FIRST order there.
You had the same treatment
They seem to count on it, that a NEW customer does not necessarily know how their products should look like when they get their first one.
Simple method of getting less âwasteâ from QA.
Customer Service update:
March 23 - Submitted inquiry on http://solarforceflashlight-sales.com/
March 25 - Heard back. Jo asked for my paypal address. I responded.
March 28 - Today. Three days later havenât heard anything.
Yikes. Makes me glad I buy solarforce retail. Theyâre not gentle with the box, but at least you get to inspect the light and put a battery in it before you plunk down your cash.
For what itâs worth, Iâve bought 2 Z2âs so far (both in blue) and neither had any of the problems your poor sample had.
Ouch. That sucks to hear. Iâm looking at an M6 but maybe Iâll hold off on that. Keep us updated and hope it gets sorted out for you.
Customer Service update:
March 23 â Submitted inquiry on http://solarforceflashlight-sales.com/
March 25 â Heard back. Jo asked for my paypal address. I responded.
March 28 â Today. Three days later havenât heard anything.
April 1 - Today. 6 days later. Nothing. Emailed âJoâ again. (Sigh)
UPDATE: Took awhile (seems theyâre super busy) but it looks like theyâre going to take care of me, (with the allowance of 1 or 2 dentsâŚ)
THANKS Solarforce!
sales@solarforce-sales.com
To Me
Today at 3:39 AM
Dear friend,
Thanks for your reading and nice to have a chance to serve you
Following last email
I will send Z2 black replacement asap
Trakcing number is
xxxxxxxxxxxxxxxx
Shipping address is
CHRIS KENDRICK
xxxxxxxxxxxxxx
xxxxxxxxxxx
xxxxxxxxxx
Will ship upon you confirm
I will check myself the Z2 black , as its ware the led is defective,
for 1 or 2 dent, may not be avoidable, but led must be 100% good upon
arrival
Thanks for your email and wish you all the best
Regards
JO
Sales Team