Rating: [BG] BangGood.com

They are slow in delivery but at least all their products are well QC compared to WB, TM and FP.

I ordered 3 of Natural White/Neutral White SolarStorm SC01 XML-2 T6 T6-3C NW LED Flashlight (SKU129255)

And received WRONG items (all 3 are XM-L)…… |( |( |(
and 1 of the XM-L is Cool White…., |( |( |( |(
and 1 of the XM-L has a faulty switch. |( |( |( |( |(

Sent an email to Neal more than 2 days ago, and have Not yet received Any reply.

Regards,
George

Incompetence perhaps?

3 orders, 2 ready for pickup at the local post office after 2 weeks from ordering and 1(batteries) still untraceable.

Not great, but not bad either. And Neil has been replying pretty quick when I PM him.

Neal answered my email, and in his last email he requested a photo of the XM-L Cool White led….,
…I then sent him an email with the requested photo on the same day more than 4 days ago….,
…and I am Still waiting for his reply More than 4 days later….

Regards,
George

“Neal” repeatedly uses that fake stall tactic to try and distract you from the 45 day paypal dispute limitation. Dont fall for it and file your dispute now for the entire amount that you paid. Then send him an email to say that all communications from this point on must be done through the paypal dispute system to protect yourself from his poor customer service bullshit routine, and that you will no longer reply to his emails. Tell him you learned your lesson through flashpilot and that many others will be doing the same every time he pulls his BS. He knows darn well that I kicked his butt every time he tried to rip me off… and I never backed down until he fulfilled his promises. Ignore any further emails from him and reply to him only through paypal. Dont forget to escalate the dispute when directed by paypal. Just tell the truth and paypal will almost always side with you. Under no circumstances should you ever cancel a dispute unless you have the corrected merchandise in your hand and verify that it is exactly what you ordered. If he fails to comply within the time frame, paypal will likely refund the entire amount. Ive been down this road at least 4 or 5 times with the bangdick idiots till I finally stopped buying from them… at least for the time being. :smiley: Have fun… and please remind Neal (chines for: moron) that flashpilot sent you. Sorry folks, but that was the nice version. :Sp

Every time? if you having bad experience with them… why keep on buying from them? :stuck_out_tongue:

I bought a neutral swm d40a from BG and they sent a CW d40a…was not please because I don’t use CW lights very often…they refunded me 4$ for the error so that was cool of them…I won’t buy from them again…i’ve avoided chinese vendors for awhile now, but the price was too good to not take a risk…the light arrived quickly and in good condition so they did a good job with that, but I doubt they’ll get another crack with my cash…

Of course not every time. I also said I stopped ordering from them.

Hi,

In the last year we have bought quite a few torches and batteries from Banggood, ranging from pricey Nitecore TM26 and Nitecore SRT7 (2 off)…
…to many cheapy Ultrafire “zoomies”…

But the last 2 orders have had lots of problems…,
…and in particular the last order has been bad news (all delivered items are the Wrong items, and even some Wrong items are Faulty)….
I then contacted Neal, and after we exchanged a few emails….,
…he requested a photo, which I then sent to him 8 (EIGHT) days ago….,
……and he still has Not even bothered to answer….

Unfortunately, it seems Neal (Banggood) Only does the talk, BUT does NOT Do the walk….

I have now lodged a PayPal dispute for Banggood.

And we will not be buying any more from Banggood, UNLESS they VERY QUICKLY and PROMPTLY fix the screwed up order. |(

Regards,
George

Up to now I was quite satisfied with them but last order of small AA zoomie lights turned out to be really disappointing.
(Zoombarer LED-Taschenlampe Meco XPE-Q5 mit 600 Lumen und 7W für 1xAA 1.2V Sale - Banggood Deutschland-arrival notice-arrival notice)

I received a really poorly made copy of this actually decent light with hollow pill and “beautiful” machining details and tolerances.

Unfortunately WB was out of them (sku 98369) at the time of ordering, as previously ordered lights from them were great.

I have made a few orders with Banggood now. Not all the orders are flashlight related and not all of them have arrived yet.

Some orders are split into separate packages from different warehouses. Today I just got one from China in just 7 days! Ordered on the 15th, the particular package that has arrived shipped on the 17th and arrived today, the 23rd. This was just standard registered post to Australia.

I have not had any problems with products from BG, but I have not bought the infamous Solarstorm SC0x series from BG or the convoy L4? that got mixed with a C8.

Welll surprisingly they resend my wrongly shipped package (it was their fault) so i would say they are ok even though now i will have to wait like 1 week more i guess. My experience with them has been ok for now, not good not bad i would say.

For me it is clear… no more banggood for me…

For me too. My first experience was terrible. http://forum.banggood.com/forum-topic-14825.html

I am Very Happy to report that Neal (Banggood) has processed a PayPal credit/refund for the value of the entire order.

My sincere thanks to Neal (Banggood) for doing this. :slight_smile:

Best Regards,
George

Great to know, i talked few times with him, Neal is really great guy.

Got a delivery from BG, with missing parts:
(2 pieces Soshine Ladre, which lacked power adapters and USB cables)
I chose then to not open a paypal dispute, but rather see if BG fixed the problem.
of course it took some time …… with many e-mails to customsuport ….
But then Neal came into play,
Promised me 2 new chargers, better and more expensive, for free
Having now received these, and am very happy.
Conclusion:
Neal is a man of his Word !
thanks

Strange…reading the reviews now, I would’ve expected to have a different experience. I was notified immediately about the purchase/shipping, and received the item in less than 10 days…Think that makes it last week…?

Ordered from cnqualitygoods the same time and had to email to find out what was happening with the order-no tracking or anything, and email just said I could log in to see the status. Still, nothing after 2 weeks.

Don’t know about you guys, but after some issues before, now my experience with BG is ok, their non flashlight/cells CS is still not really good, but for flashlights/cells/chargers Neal is really great guy, he helped me always, and fixed my issues. He is a great support.