In the last year we have bought quite a few torches and batteries from Banggood, ranging from pricey Nitecore TM26 and Nitecore SRT7 (2 off)…
…to many cheapy Ultrafire “zoomies”…
But the last 2 orders have had lots of problems…,
…and in particular the last order has been bad news (all delivered items are the Wrong items, and even some Wrong items are Faulty)….
I then contacted Neal, and after we exchanged a few emails….,
…he requested a photo, which I then sent to him 8 (EIGHT) days ago….,
……and he still has Not even bothered to answer….
Unfortunately, it seems Neal (Banggood) Only does the talk, BUT does NOT Do the walk….
I have now lodged a PayPal dispute for Banggood.
And we will not be buying any more from Banggood, UNLESS they VERY QUICKLY and PROMPTLY fix the screwed up order. |(
I have made a few orders with Banggood now. Not all the orders are flashlight related and not all of them have arrived yet.
Some orders are split into separate packages from different warehouses. Today I just got one from China in just 7 days! Ordered on the 15th, the particular package that has arrived shipped on the 17th and arrived today, the 23rd. This was just standard registered post to Australia.
I have not had any problems with products from BG, but I have not bought the infamous Solarstorm SC0x series from BG or the convoy L4? that got mixed with a C8.
Welll surprisingly they resend my wrongly shipped package (it was their fault) so i would say they are ok even though now i will have to wait like 1 week more i guess. My experience with them has been ok for now, not good not bad i would say.
Got a delivery from BG, with missing parts:
(2 pieces Soshine Ladre, which lacked power adapters and USB cables)
I chose then to not open a paypal dispute, but rather see if BG fixed the problem.
of course it took some time …… with many e-mails to customsuport ….
But then Neal came into play,
Promised me 2 new chargers, better and more expensive, for free
Having now received these, and am very happy.
Conclusion:
Neal is a man of his Word !
thanks
Strange…reading the reviews now, I would’ve expected to have a different experience. I was notified immediately about the purchase/shipping, and received the item in less than 10 days…Think that makes it last week…?
Ordered from cnqualitygoods the same time and had to email to find out what was happening with the order-no tracking or anything, and email just said I could log in to see the status. Still, nothing after 2 weeks.
Don’t know about you guys, but after some issues before, now my experience with BG is ok, their non flashlight/cells CS is still not really good, but for flashlights/cells/chargers Neal is really great guy, he helped me always, and fixed my issues. He is a great support.
And thats the way these things go. From what I can tell, each dealer has some issues which I would expect even with local bricks and mortar stores. Some people have never experienced the issues at all. And others yet will poo poo the one you have had good dealings with while praising the one you think is the devil.
My battery order from Banggood took 45 days to get to me, but they delivered. I rate them high for that. Battery shops are few and far between these days.
My first two orders took 8 working days (12 days total) from order placement to delivery.
(including some 18650s).
I didn’t have any reason to deal with their customer support yet, though. Sounds like it better stays that way. But I’m happy so far.
Customer service acknowledged receipt of the 3 torches on 12th July
I do not know of any other online stores except ebay sellers that do not refund after being chased for 3 weeks and counting.
Shipping speed and envelope packaging is average like any other retailer.
My order of 4 Panasonic 3400 cells had 2 missing cells the first time. Customer service sent the missing 2 a few weeks later
Therefore, it would seem the finance dept is the problem
Highly recommend going other retailers unless you have time to chase refunds. I’ve already redirected my order of 24 cells to another.
I know… scary, huh. It was a tough decision and thats why Im only ordering one and prepared for the PP dispute process if necessary. If the GB light were through Gearbest, Id probably have ordered several more.
But I’m happy so far.