Rating: Tmart.com

This was my first order with Tmart and so far I certainly can't complain. I ordered a single AA Ultrafire XR-E light late Thursday night and I received it today (Monday) so basically 4 days with a free gift of a wooden ruler :)

The light (Ultrafire BJO8A) seems to be well made. The brass pill screws into the tube and the head screws over that. The reflector is also screwed into the head.

I'm going to try it with a 14500 when that arrives with my Manafont order. I'm also going to try it with a 22 mm aspheric once that arrives from DX if I can easily grind it down a bit. If not I'll use it as it with a 14500. This light was about $16.

The picture attached is from an ad and not my specific light.

I placed a second order for a single 14500 ($2.75) with free shipping an received that 5 days later.

I may have ordered everything flashlight related that they have now :) but if I do need anything that they have it's a no-brainer for me to use them again.

Where else can you order a single 14500 and get it that fast with free shipping?

I made my first order from Tmart two months ago. They shipped in a few days but after that i still couldn't get my package even after two months. I live in London and clearly it took much longer than it should. They have a 45-day refund policy: http://www.tmart.com/HelpCenter/45-Day-Refund-Guarantee.html

In which they clearly state : "If it is our or logistic company's fault, or the customs policy that leads to a failure on receiving within 45 days since shipping date, we will fully refund you unconditionally"

But when i requested a refund, they just keep me stalling and telling me to wait some more. And they even went too far telling me that they shipped it and it's not their responsibility if some error happened in transit! I replied with a harsh email and explained (once again) their own refund policy to them which obviously customer service had wrong information about.

Then i received an auto-generated email telling me that they shipped my order again. I asked for a refund but without asking me they decided to ship it again. At least it says so in their sie. I'm not even sure they actually shipped another package. Could be a trick to convince me to wait for another month or two.

I will post the updates here to let people know but my experiences so far indicate that this is not a reliable company.


Paypal dispute. It happen to me when I order with another company, bestofferbuy for a tank007 737. After 35 days, I e-mail them about the missing light. They replied me they send the light and that was not their problem. I filed a dispute and my account was credited back the money. No other e-mail or other notice from the store at all. Just remember paypal is on our side. (45 DAYS) It has been more than 2 months now, still no light. So either it is lose in transit or they never send it. Remember the 45 days limit on filing dispute. Just my 2 cents.

Very helpful advice. I didn't know we could do that. I'll look into it.

Thanks a lot.

UPDATE: I thought the 45-day limit was lower limit, apparently it's an upper limit! But i had to wait 45 days to ask for a refund first and PayPal advises to deal with the seller before escalating the problem to them. I think there's a logical error here. They include undelivered items too but i guess mostly broken or wrong items are considered while setting this policy. Well, I registered my dispute anyway.

remain neutral, anyhow the paypal stand by the consumers. and tmart guarantee the 45days refund, there is no trick, and so many guys here supervising for you. mine Ultrafire BJO8A is coming soon.

You can file a "dispute" with PayPal up to 45 days from the date of the purchase. So you always want to do that if you haven't seen the item. Contact the dealer at day 35 or 40, then if you don't have the item in your possession by day 44, file a dispute. This gives the dealer another couple of weeks to resolve the dispute (or for the item to show up). If you still don't have the item after that extra time, you escalate the "dispute" to a "claim" and PayPal will usually pay you within 24 hours. If I got an item after I've been awarded the claim, I would probably try to pay the dealer back. But generally if you don't have an item by day 44, it isn't showing up.

A lot of times after you file a dispute the dealer won't deal with you anymore (guaranteeing they will lose the eventual claim). They know if they send the item again that you won't get it before you have to file a claim, so my experience is they do nothing. Whatever. At least you get your money back.

I wish i knew this before this incident but i waited too long to do that.

Today they sent me another mail telling me to check the package at the local post office. And if it is not there they will "issue you a certain compansation".

I don't know if they are trying to mock me or buy more time. PostOffice can't find info on that package and i replied to them, once again, asking for my money back.

I'm considering labelling Tmart.com with the "Avoid" label due to the recent influx of lying shills that have arrived here from Tmart. What do you guys think?

I just contacted their customer service and firmly warned them to stop sending lying shills to BLF. We'll see if they listen...

Beyond the lying shills, the fraudulent bait and switch behavior demonstrated by TMart is enough for an avoid rating from me and I would highly recommend you change there status to avoid.

Maybe a "Be very careful" rating :) I read all this and went in with eyes wide open and I've received 2 orders, each within 4 days of ordering, and I just placed another yesterday.

The only attraction for me is the fast order-to-arrival time. I don't order anything expensive and the first time I get junk will be the last time I use them.

I've now ordered two Ultrafire BJ08A lights and some 14500 batteries. All I ordered for one of the orders was one 14500 for $2.75 (free shipping) and I received it 4 days later. Until something happens it's hard to beat that. I wouldn't order at $5 light from them or a $40 light but I think they are worth considering for certain things until they screw up simply because of the lack of alternatives.

I don't think BLF should get in bed with them however (letting them post/specials etc) :)

Welcome to BLF lingding.

Did you know this is a flashlight forum?

Did you come to talk about flashlights, Iphones or Tmart?

What exactly are activies of new students?

Well, this shill is pretty much the last nail in the coffin for Tmart. It's best to not put on a witch hat during your own trial.

Does anybody here think we should NOT give them an "AVOID" rating? (Tmart employees, please don't answer.)

Yeah, I don't think we're unreasonable people here, but wave after wave of spamming tends to suggest they are.

It's like i'm talking to a wall. 10 minutes ago i got this mail:

"Dear Volkan,

Thank you for your letter.

You can just wait for one week more if the the order still not reach, we will refund you.

Have a nice day.

Jason"

All their mails are like this one. Short, meaningless and written with broken English. (BTW, I wonder where this "Jason" is from!)

And here is my response:

"Why should I wait for one more week? Can you give me a reason? Can you tell me why you're violating your so-called 45-day refund guarantee?

I do NOT trust your company anymore. And from this day forward I'll try to let as much people as I can know about this fraudulent behaviour.

I'll use every social network, forum and website that I find. Believe me this will not go unnoticed. This is MY guarantee to you."

Would you recommend any effective consumer complaint site you know about?

Thanks.

Hello Ms. Ye,

The worst thing your company does is lie to your customers. During the past week we have read many comments from lying people who claim to be customers but who really work for Tmart. They make comments about how they are satisfied and happy with Tmart, but they are employees of Tmart and paid to say that. This behavior is unacceptable.

We understand that there can sometimes be problems with orders. But there is no excuse for intentionally lying and misleading customers with false information.

Hello Ms. Ye,

I have sent enough mails and received only lies. Why don't you explain here your new "45-Day Refund Guarantee" policy?

I also wonder about your comment about the responses below that i got from your customer service when i asked for a refund:

On July 29: "As a rule , if you still would not get the package in one week , we will refund you.You can just wait for one week more."

On August 6: "...feel assured that we will offer you a proper solution if you still do not receive your package after a few days"

On August 8: "Sorry it is our fault no update it in time. Do you mind waiting for a few days later?"

On August 9: " Pls check the delivery records on the website carefully and you'll see that it is not our responsibility. You'd better seek the package from USPS. Hope you can find your pacakge earlier."

On August 11: "Would you pls check it at your local post office? If you did not find it, we will then issue you a certain compansation."

On August 12: "You can just wait for one week more if the the order still not reach, we will refund you."

So after 2 weeks, i'm still being asked to wait for one more week. These responses are inconsistent and looks arbitrary. I cannot imagine a respectable company's support to respond its customers like this.

My experience with Tmart is somewhat limited. Having said that, I'm with agenthex on this one. I've only placed three orders with Tmart and every time I was hoping to get a good deal, only to receive fakes (well, yeah, if it sounds to good to be true).

Other places sell fakes, as well. But they try to fix their mistakes. Or at least they act like it. I don't think I'll be giving my business to Tmart in the future. There are plenty of other vendors that at least try and I'd rather wait three weeks and get what I wanted, than get my stuff in a couple of days and waste hours of my life before I decide to just let PP handle, only to be left with something that is useless to me. Frankly, I'd rather play the eBay lottery.

Tmart customercare team, good! mine Ultrafire BJO8A has arrived. no complaints but exciting there, i feel fine because i got what i paid. and you should thank me for recommending items for you several times.lol !and i found the flaw of tmart are almost viewed in these post. you need to run over them and then should you sincere part to us, then the red labeled cons plused subsequntly could be wiped. now just FAQ here.