Rating: Tmart.com

I saw your following answers after i posted my answer. So i sent my order ID to the email address you gave and asked for a refund (yet again). Below is my email. I hope you are really serious about correcting this mistake.

"Hello,

I’m writing to you as I was contacted by Sherry Ye. She commented on my complaint at BudgetLight Forum (https://budgetlightforum.com/t/-/1932?page=1) and told me to send my order ID to this email address to get a refund.

To make it clear, please note that I am only asking for a full refund. I do not want you to ship another package. Just my money back as promised in your refund guarantee (http://www.tmart.com/HelpCenter/45-Day-Refund-Guarantee.html)

Regards,

Volkan"

Perhaps the subtext above wasn't clear enough. Tmart employs people to Spam forums with advertising, often guised as curious or satisfied customers, and it would be misleading save for the fact they're usually terribly done. Now, I suppose it's all fair game if it happens on rare occasion and we have a laugh, but it's happen many times per week recently, even though Tmart was asked by the admin of the site to cease and desist. If you can't control your own employees from harassing your customer base, then the question becomes why anyone should trust that you can run a competent ecommerce site.

Ms. Ye informed me via mail that they will issue a refund within 1 - 3 days. Let's see how it turns out.

Not sure but they may be getting better. I ordered some laser green laser pointers (5-MW)for $4 and some change and one 100MW pointer ($11-$12). I received the order in 4-days the $4 pointers all worked. One is very dim. (Nothing a pot-mod won't take care of) The 100 MW was DOA. After E-mailing them about the problem they E-mailed me a postage paid return shipping lable with tracking #. The return is in the mail if all goes well I will use them again. I must say I iniatialy thought I was SOL after reading some of the bad experience others had with them.

Although it's still in the mail. Time will tell

We are still in the growth at present so that not all of our serivces are not perfect.we are sorry to hear that it caused so many issues.But The grateful occasion is so many professional and kind users are willing to give us their advices and tips to help us grow .We believe these problems can be solved as soon as possible.And everythings will get better and better.On this site we hope that all users would be generous to give they comment of Tmart. So that we can do our best to improve ourselves and serve our customers better.

Hi,

Good news for me: They just refunded my money!


I'm so glad this is finally over. Their customer service managed to get on my nerves for the last few weeks but finally they decided to do the right thing. I hope they keep improving their service and accept and correct their own faults without causing so much trouble to the customer.

I do have to admit that I love Tmart because I can order and get stuff fast. I have never had a single problem with them. Even the daily deals that I bought that turned out to be fakes were still ok for the price.
That said, I don’t care for them assing up my favorite forum after they have been told to stop.
If the DX U.S. Warehouse would get more products and a proper, searchable website, I wouldn’t have to worry about Tmart at all

Hello Volkan,Thank you .We will continue to improve ourselves and do our best to serve our customers. Besides,all of the things will become better and better.If you have any questions,please feel free to contact us at customercare@tmart.com

Hello again Ms. Ye,

Thank you for being responsible and helping to resolve the customer service issues of BLF users. However, the biggest issue is the fact that Tmart pays (or used to pay) people to post fake comments on BLF to increase Tmart's search ranking and make people thing that Tmart is a wonderful company. Do you know which of Tmart's employees have posted these fake comments? Have you given them instructions to immediately stop?

Thanks.

I am sorry all of the inconvenience we caused .As the issue you mentioned,I don't know whether our staff have done it or not,while we will gurantee that this things won't be happen again.And we are happy to be supervised by public.Thank you .

I recevied this mail from TMart today:

"Dear Volkan,

Best greeting from Tmart.

The return item has been received, thank you so much.

Look forward our future business:)"

Apparently my package was on its way back home while i was waiting for it. Interestingly, the status of the package is still "on transit" on USPS website :-)

Hello Volkan,

I think these following problems could be the causing reason:

1.The international tracking # would not update in time.And it also take longer to arrive than domestic.

2.The incorrect address or some other reason in usps could also be the reason why the delivery can't be done on time,in this case, the post office would return the package to the sender.

Therefore,I hope all of the users to make sure the shipping address is correct before you place an order.Fortunately we solved this issue.

If you have any questions,please feel free to contact us .

Good day!

I had already checked my address and there was nothing wrong with it. I ordered many items to this address and all of them arrived just fine. And if USPS delivered my package, i should had been able to track it on post office's site but there was no record of it on their system. So my guess is it never reached here. But then again there may be an issue with the tracking as well, but my address was absolutely correct. Anyway, whatever the reason was it's not very important any more..

UPDATE:

1. I forgot to mention that an item i ordered on 5th of August from Amazon.com Marketplace (shipped from US) arrived here on 13th!.

2. When a package returns to you, can't you find out the reason? I guess they should stamp it on the package or let you know some other way.

You can finish order just in the limited time, I like solar battery charger, but it has expired, now it costs $33.4

The delivery also depends on the shipping method which you choose.Anyway,we need to improve in this aspect.Normal speaking,when the package return to us it will let us to know the reason why send back.It was strange that this one do not left any relevant information .As you mentioned the shipping address was correct,so we think the reason maybe caused by USPS,until now the shipping status still do not update.We will contact them to help us to check it.

I've got an order that shipped over a week ago and I haven't received it either. I normally get items in 3 or 4 days.

The status doesn't update and when I sent an email inquiring about this order I received an email that said "Congratulations we have received your payment" and that an agent will contact me shortly even though it's been 24 hours since I sent the email.

I have a feeling my order was returned as well although the shipping address is correct and I've had no problems in the past.

The email didn't even say Tmart in the sender area until after you opened it up. Normally I wouldn't open up an email from someone I didn't know especially with a heading like "Congratulation".....

The order included a lithium-ion battery. I wonder if the Post Office inspects and rejects packages due to lithium batteries?

It came today after I posted this email. So order time is still fast in my limited experience. Communications both via the status update system and via email is a little weak.

I sent an email to Tmart through their website and the response I got about "Congratulations we have received your payment!"... was from service@tmart.com nor did I ever get a real response from anyone.

There's no problem now but if anyone needs to have a conversation in English it may take some doing. As you can see on here. I just posted about an email from Tmart and the response on here (up above) was to contact Tmart!

Yes, it is true that we need to improve our communication skills.We are so sorry for any inconvenience caused in this incident.Sometimes, the email you sent would go into our spam, which we can not check to see in time.If anything happens again like this, you can send the email to us.Also you can chat with our online staff on the live chat.They will help you to deal with the problem timely and in a proper manner.If have any questions you can send to customercare@tmart.com .Good day .

Hi Sherry,

I ordered a 5 mode trustfire F20 from Tmart order number 21193398

I got the order very fast and am very happy with the shipping time but unfortunately I received a one mode version of the light could you please help me get the correct 5 mode light that I ordered?

Thanks,

E1320

Sherry I asked live help on Tmart to help with this problem and they told me to ask you on the BLF forum but as soon as i posted the question you logged off.