GearBest shipping issues survey in BLF

HK Post was ok for me, NL Post was faster. Country of destination Romania.

Suggest you use whatever postal service is based in the clients location. Example use European postal services for European clients, Asian postal Services for Asian clients, and so on.

I personally have had good experience with Hong Kong and Singapore Posts. I am based in South East Asia

Us Asians have very bad experiences with NL post. While I’ve read to some countries NL has quite an impressive record, today I just received (also last month) a parcel after 24 days, while usually with HK post the usual is 12 to 14 days.

I must note that untracked parcels are a wide 15 to 45-day shipping time range, regardless of postal service used.

So to Asian countries, my choice, according to past shipping experiences, is HK and SG post too.

Thanks for making this survey, it will make your choice of postal services more responsive according to individual general geographical locations.

To USA

NL Post was fast
SG Post was slow

Singapore Post is very, very slow to the US.

My last order ran over 45 days in transit to the US, which resulted in my automatic PP dispute to protect myself. I think it arrived at about day 50. Sorry, I dont recall the carrier (i accepted the default), only the frustration of poor shipping performance. Its good to see you here trying to resolve this issue, because your company now has a bad reputation for its long delivery times.

On average, how long does it take to collect and ship an order from the time it is created by the customer?

Once the order is shipped, what is the average time in transit to delivery?

Good luck and we hope you can resolve these problems before you lose more customers.

Four orders to Australia from ordering to delivery. Not sure who the couriers were. 15, 16, 13 and 12 days. No problems here.

Around 20 days to EU with NL post……20 to 25, i haven’t received any order which shipped with other post other then NL because they all where with NL post. So i don’t really know.

BTW its great to see that you are interested in improving the shipping times, and support generally :slight_smile:

I second this. SG post takes 40-45 days and you never know what shape the box or the product will be in.

I find HK post surprisingly quick (2 Weeks) comapred to China and Singapore post (3-4 Weeks+) to Australia.

To Uruguay

Gearbest was used only Netherland post for my packages (with tracking). NL is currently the best postal service. But Gearbest should improve time to packing and shipping within the company.

Untracked, I do not know the postal service used, but it is within the normal.

USPS Epacket for USA

https://www.usps.com/ship/commercial-epacket.htm

Fasttech’s USPS via Hong Kong post still is the raining champion from my experience. Consistently delivers in about 8 days.

Perhaps a good option would be to allow a customer to choose between your shipping options at checkout?

I noticed in the last shipment I received from GearBest (replacement x3), according to the tracking they didn’t receive the package for 5 days from the creation of the shipping label. That may be an area to look into improving as well.

I love fasttech shipping, probably the fastest i have had

Fastest for Italy is banggood via netherland direct mail

Last 2 packages I received came Hong Kong Post — came in a bag that was tattered and scraped and punctured, containing a mangled, crushed white cardboard box, around a fortunately not fragile flashlight that was OK.

An earlier order WW1407300751191470 — still “Processing” after 2 weeks — worries me: it’s a plastic “power bank” box and if it gets the same stomp-and-crush treatment it will be destroyed in transit.

Please wrap things in several layers of bubble wrap before putting them in an envelope.

Over a month now, still don’t have my AAA stainless from GB, my bet is they forget to send it :frowning:

Canada:

NL post: was 13 days for the Opus BT-C3100 !!!
HK post: was about 23 days for SingFire SF-348
SG post: was about 24 days for SingFire SF-348
SG post: sitting at 27days and counting for XINTD X3

So NL post is definitely the winner for me as I have had order from the US take longer than 13days to reach me…. :wink:

I say just step up to DHL. I love DHL, HK to USA in under 4 days :slight_smile:

The rest of the shipping methods just suck, not consistent, lose 1/2 the items, damage them in transit, etc……

I wont purchase from overseas anymore mainly due to the shipping. Its not thatb I have an issue with the suppliers, I just dont want to deal with them when the package is lost or damaged.

BTW still waiting on my SS flashlight. Received a few PMs from you guys asking for my tracking number but ive been told many times that the HK# I got was just a reference number so I have nothing to give you guys and you have nothing to update me on……its a waiting game until 45 days come and then its paypal claim time. Unless you want to send another one now, then there is nothing you can do to help us outn

I agree with this, i would love a reliable shipping method.