GearBest shipping issues survey in BLF

I second this. SG post takes 40-45 days and you never know what shape the box or the product will be in.

I find HK post surprisingly quick (2 Weeks) comapred to China and Singapore post (3-4 Weeks+) to Australia.

To Uruguay

Gearbest was used only Netherland post for my packages (with tracking). NL is currently the best postal service. But Gearbest should improve time to packing and shipping within the company.

Untracked, I do not know the postal service used, but it is within the normal.

USPS Epacket for USA

https://www.usps.com/ship/commercial-epacket.htm

Fasttech’s USPS via Hong Kong post still is the raining champion from my experience. Consistently delivers in about 8 days.

Perhaps a good option would be to allow a customer to choose between your shipping options at checkout?

I noticed in the last shipment I received from GearBest (replacement x3), according to the tracking they didn’t receive the package for 5 days from the creation of the shipping label. That may be an area to look into improving as well.

I love fasttech shipping, probably the fastest i have had

Fastest for Italy is banggood via netherland direct mail

Last 2 packages I received came Hong Kong Post — came in a bag that was tattered and scraped and punctured, containing a mangled, crushed white cardboard box, around a fortunately not fragile flashlight that was OK.

An earlier order WW1407300751191470 — still “Processing” after 2 weeks — worries me: it’s a plastic “power bank” box and if it gets the same stomp-and-crush treatment it will be destroyed in transit.

Please wrap things in several layers of bubble wrap before putting them in an envelope.

Over a month now, still don’t have my AAA stainless from GB, my bet is they forget to send it :frowning:

Canada:

NL post: was 13 days for the Opus BT-C3100 !!!
HK post: was about 23 days for SingFire SF-348
SG post: was about 24 days for SingFire SF-348
SG post: sitting at 27days and counting for XINTD X3

So NL post is definitely the winner for me as I have had order from the US take longer than 13days to reach me…. :wink:

I say just step up to DHL. I love DHL, HK to USA in under 4 days :slight_smile:

The rest of the shipping methods just suck, not consistent, lose 1/2 the items, damage them in transit, etc……

I wont purchase from overseas anymore mainly due to the shipping. Its not thatb I have an issue with the suppliers, I just dont want to deal with them when the package is lost or damaged.

BTW still waiting on my SS flashlight. Received a few PMs from you guys asking for my tracking number but ive been told many times that the HK# I got was just a reference number so I have nothing to give you guys and you have nothing to update me on……its a waiting game until 45 days come and then its paypal claim time. Unless you want to send another one now, then there is nothing you can do to help us outn

I agree with this, i would love a reliable shipping method.

Sitting at 26 days now on current order. First order from you. Seems like every CN order except those from FastTech takes ~6 weeks which is right up against pay pals dispute window. I have only had to file one dispute because of this and did receive the package and subsequently cancelled the dispute. From what I’ve seen in tracking the delay is mostly right after shippers receive a package and it sits for 2-3 weeks in a transit hub in the Far East.

Edit- location: California, USA

I was realy suprised on friday, when i received my nitecore i2. 7 days from order to my hands, got to say germany post delivers fast from china to finland

Destination: Austria
Source: China
different shops

running times: (counted from “shipped mail”)
NL Post: 10, 10, 11 , 13, 7, 11, 13
HK Post: 6, 9, 8
Malaysia: 29, 26, 29, 29, 11
sweden 13, 15

Hi strongest2004,

Thanks for your advice :slight_smile: Mostly our system match the order by their location except some special situation as NLPost doesn’t allow to ship batteries, we’ll trying to improve this issues and thanks a lot !!

GearBest

Hi unknown00101,

Thanks for your advices, we have received such feedbacks and trying to resolve the issue, we’ll always try our best to improve it. :slight_smile:

Hi hank,

Thank you for your suggestions and feedback, I’ll also make a feedback for this issue and we’ll certainly try our best to solve it for everyone :slight_smile: Thanks a lot.

Hi lionheart_2281,

I’m sure we have shipped your pack and I’ve PMed you about your issue I think, hope you have received it and if you have any issue there, you can PM me to ask all the time :slight_smile:

Hi Rufusbduck,

Sorry to hear about that, would you mind to PM me with your order number? Perhaps I may check more infos for you and do my best to help you. :slight_smile: