GearBest shipping issues survey in BLF

[Jaza]

I was realy suprised on friday, when i received my nitecore i2. 7 days from order to my hands, got to say germany post delivers fast from china to finland

[M4D_M4X]

Destination: Austria
Source: China
different shops

running times: (counted from “shipped mail”)
NL Post: 10, 10, 11 , 13, 7, 11, 13
HK Post: 6, 9, 8
Malaysia: 29, 26, 29, 29, 11
sweden 13, 15

[CSgearbest]

@strongest2004

Suggest you use whatever postal service is based in the clients location. Example use European postal services for European clients, Asian postal Services for Asian clients, and so on.

I personally have had good experience with Hong Kong and Singapore Posts. I am based in South East Asia

Hi strongest2004,

Thanks for your advice Mostly our system match the order by their location except some special situation as NLPost doesn’t allow to ship batteries, we’ll trying to improve this issues and thanks a lot !!

GearBest

[CSgearbest]

@unknown00101

Fasttech’s USPS via Hong Kong post still is the raining champion from my experience. Consistently delivers in about 8 days.

Perhaps a good option would be to allow a customer to choose between your shipping options at checkout?

I noticed in the last shipment I received from GearBest (replacement x3), according to the tracking they didn’t receive the package for 5 days from the creation of the shipping label. That may be an area to look into improving as well.

Hi unknown00101,

Thanks for your advices, we have received such feedbacks and trying to resolve the issue, we’ll always try our best to improve it.

[CSgearbest]

@hank

Last 2 packages I received came Hong Kong Post — came in a bag that was tattered and scraped and punctured, containing a mangled, crushed white cardboard box, around a fortunately not fragile flashlight that was OK.

An earlier order WW1407300751191470 — still “Processing” after 2 weeks — worries me: it’s a plastic “power bank” box and if it gets the same stomp-and-crush treatment it will be destroyed in transit.

Please wrap things in several layers of bubble wrap before putting them in an envelope.

Hi hank,

Thank you for your suggestions and feedback, I’ll also make a feedback for this issue and we’ll certainly try our best to solve it for everyone Thanks a lot.

[CSgearbest]

@lionheart_2281

Over a month now, still don’t have my AAA stainless from GB, my bet is they forget to send it

Hi lionheart_2281,

I’m sure we have shipped your pack and I’ve PMed you about your issue I think, hope you have received it and if you have any issue there, you can PM me to ask all the time

[CSgearbest]

@Rufusbduck

Sitting at 26 days now on current order. First order from you. Seems like every CN order except those from FastTech takes ~6 weeks which is right up against pay pals dispute window. I have only had to file one dispute because of this and did receive the package and subsequently cancelled the dispute. From what I’ve seen in tracking the delay is mostly right after shippers receive a package and it sits for 2-3 weeks in a transit hub in the Far East.

Edit- location: California, USA

Hi Rufusbduck,

Sorry to hear about that, would you mind to PM me with your order number? Perhaps I may check more infos for you and do my best to help you.

[CSgearbest]

@Livinloud

I say just step up to DHL. I love DHL, HK to USA in under 4 days

The rest of the shipping methods just suck, not consistent, lose 1/2 the items, damage them in transit, etc……

I wont purchase from overseas anymore mainly due to the shipping. Its not thatb I have an issue with the suppliers, I just dont want to deal with them when the package is lost or damaged.

BTW still waiting on my SS flashlight. Received a few PMs from you guys asking for my tracking number but ive been told many times that the HK# I got was just a reference number so I have nothing to give you guys and you have nothing to update me on……its a waiting game until 45 days come and then its paypal claim time. Unless you want to send another one now, then there is nothing you can do to help us outn

Hi Livinloud,

Thanks for your suggestion there, our website have already offered our users to choose DHL also but it must need an extra payment for shipping, the other ordinary post are included in our free shipping.
Sorry for your issue and since you didn’t reply the PM, I would answer you here that the orders under $40 will not generate a tracking number by courier’s system, without the tracking number we can’t check the tracking infos for you, if you want us to reship another one I could only suggest you to make a request for another one when you still not receive the pack in 45 days (starting count at the shipping date).
Hope this could help and thank you for your advice.

GearBest

[strongest2004]

@CSgearbest

@strongest2004

Suggest you use whatever postal service is based in the clients location. Example use European postal services for European clients, Asian postal Services for Asian clients, and so on.

I personally have had good experience with Hong Kong and Singapore Posts. I am based in South East Asia

Hi strongest2004,

Thanks for your advice Mostly our system match the order by their location except some special situation as NLPost doesn’t allow to ship batteries, we’ll trying to improve this issues and thanks a lot !!

GearBest

Hi.
Can you clarify your meaning of shipped? Does this mean the goods are physically in the hands of the postal service and all necessary documents and fees already provided and paid? Or it means thepostal office was just provided info of a parcel for pickup but the actual goods are still with you?

Thanks

[CSgearbest]

@FlashPilot

My last order ran over 45 days in transit to the US, which resulted in my automatic PP dispute to protect myself. I think it arrived at about day 50. Sorry, I dont recall the carrier (i accepted the default), only the frustration of poor shipping performance. Its good to see you here trying to resolve this issue, because your company now has a bad reputation for its long delivery times.

On average, how long does it take to collect and ship an order from the time it is created by the customer?

Once the order is shipped, what is the average time in transit to delivery?

Good luck and we hope you can resolve these problems before you lose more customers.

Hi FlashPilot,

Thank you for your suggestion, I’ll also gather these infos which you mentioned, and we will try to improve both our shipping time and delivery time.
Sorry for your experience and we’re trying to improve as you adviced, thank you alot

[CSgearbest]

Dear all,

Thanks very much for all your feedbacks in these thread and in PM, I’m now gathering your issues/suggestions/feedbacks to make a resolve for our shipping issues, and still waiting for more feedbacks, any advice or any issue you can comment here or PM me, thanks for all your supporting always.

GearBest

[Livinloud]

This is your problem, you have told me roughly 10 times that under blah blah blah doesnt have a tracking number. I get it. However you keep asking me for my tracking number in orddrr to help. IT IS VERY CLEAR THAT I DONT HAVE ONE, ive said this many times. Not sure if you are having a hard time with the language difference, you have multiple people using that account or are just repeating yourself like a parrot. Either way it doesnt make your company seem like they know what they are doing.

Also yes i know you have DhL but its ridiculously priced. Oirc its like $40 and no one will use that. If you dont have a reliable shipping method then you will lose all yoir customers. Might want to contact DHL and set up better pricing or you can kiss your customers good bye. We are all sick of horrible foreign shipping and moving towards paying more money tp get stuff in the courtry which we live in.

[CSgearbest]

@strongest2004

@CSgearbest

@strongest2004

Suggest you use whatever postal service is based in the clients location. Example use European postal services for European clients, Asian postal Services for Asian clients, and so on.

I personally have had good experience with Hong Kong and Singapore Posts. I am based in South East Asia

Hi strongest2004,

Thanks for your advice Mostly our system match the order by their location except some special situation as NLPost doesn’t allow to ship batteries, we’ll trying to improve this issues and thanks a lot !!

GearBest

Hi.
Can you clarify your meaning of shipped? Does this mean the goods are physically in the hands of the postal service and all necessary documents and fees already provided and paid? Or it means thepostal office was just provided info of a parcel for pickup but the actual goods are still with you?

Thanks

Hi strongest2004,

“Shipped” means the products be packed and be truly passed to the postal office, all necessary documents and fees already provided and paid, and the postal office certainly received the package. We’ve never made the fake shipping and will never make the fake shipping. For some feedbacks about not long before some of our users can’t get the tracking infos for about 1 week time after we shipped, we have communicated with the postal office and their reply was that time there are some bugs in their system so a part of the users couldn’t check after shipped. We were sure that all the packs shipped during that time have been received by postal office, it was said because of the bugs of their system the packs during that time have overstocked in the postal office.
Sorry for the issue and we’ll promise that we never made a fake and will never make a fake shipping, thank you for your question and supporting.

GearBset

[Werner]

To Germany Belgium post or Netherlands post is fastest.

I have an order sent with HK post which is on its way since months.

[M4D_M4X]

you have to mention that in Germany the customs are very strict (and slow)

i know HK post delivered in 7 days and customs took 5 weeks for clearance….

[Werner]

I had never problems with customs(I get hundreds of packages from Asia every year), that depends on where you are.
They also just need some days for their work and if I have to pay tax I just need to send the Paypal invoice per email to them and will get it 3 days later with the normal postman…
The only thing I wonder are the stickers with productsafety marked…?
———

My experience with parcels is from gearbest, different vendors have different results, bpost was the fastest(10 days) untracked mail I ever had and it was through GB, Even tracked post takes normally 3-4weeks minimum. HK from GB was or is slow.

I have not ordered with NLpost from GB but I do order from banggood with it all the time because it is the fastest cheap option.

[Dru_dragon]

Gearbest if you could use AuPost for shipping to Australia, I will be very impressed. Only 12 days transit.

[weklund]

My EA41 arrived quickly. Light arrived in perfect condition.

10 business days from order to front door is very quick compared to other experiences I have had with Chinese suppliers.

Free shipping was included in purchase price via POSTNL with Online Tracking.

Thank you for the exceptional delivery service GearBest.

[CSgearbest]

@Dru_dragon

Gearbest if you could use AuPost for shipping to Australia, I will be very impressed. Only 12 days transit.

Hi Dru_dragon,

Thanks for your suggestion, indeed our site has already have AuPost to be chosen, but this manner is not included in free shipping, for AuPost you may need to pay the shipment fees.
All thanks for your kindness!

[southland]

Netherland Post was the quickest for me, around 2 weeks on 2 different orders of XinTD X3 lights.