GearBest shipping issues survey in BLF

you have to mention that in Germany the customs are very strict (and slow) :wink:

i know HK post delivered in 7 days and customs took 5 weeks for clearance….

I had never problems with customs(I get hundreds of packages from Asia every year), that depends on where you are.
They also just need some days for their work and if I have to pay tax I just need to send the Paypal invoice per email to them and will get it 3 days later with the normal postman…
The only thing I wonder are the stickers with productsafety marked…?
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My experience with parcels is from gearbest, different vendors have different results, bpost was the fastest(10 days) untracked mail I ever had and it was through GB, Even tracked post takes normally 3-4weeks minimum. HK from GB was or is slow.

I have not ordered with NLpost from GB but I do order from banggood with it all the time because it is the fastest cheap option.

Gearbest if you could use AuPost for shipping to Australia, I will be very impressed. Only 12 days transit.

My EA41 arrived quickly. Light arrived in perfect condition.

10 business days from order to front door is very quick compared to other experiences I have had with Chinese suppliers.

Free shipping was included in purchase price via POSTNL with Online Tracking.

Thank you for the exceptional delivery service GearBest.


Hi Dru_dragon,

Thanks for your suggestion, indeed our site has already have AuPost to be chosen, but this manner is not included in free shipping, for AuPost you may need to pay the shipment fees.
All thanks for your kindness!

Netherland Post was the quickest for me, around 2 weeks on 2 different orders of XinTD X3 lights.

Still don’t have it

It’s my first time to order with you and it hasn’t been the best experience. I ordered the brass C8 pill along with HKJ’s recommended power bank . I didn’t realise that you guys had split my order and I have received my C8 in about 14 days of you shipping it. I was never informed of the order being shipped at different times. Now, the tracking number provided simply does not work. The power bank has not arrived and I am afraid that it won’t come here in time as I am flying out on Friday.

Hi Rod911,

Could you please PM me your order number? I could check some informations to help you.

My order arrived in just under a month last week. It was a brass C8 pill. Perfect fit in my Convoy.

Edit- the wire holes are off center, but they are also off in the original alu pill.

I’m going to open a paypal dispute very soon

got three parcels last week (all Netherland post)

took them 9 / 10 / 9 days from shippng

one item was shipped the same day i ordered
the other two about 5 days after payment (but i was informed that they have to restock)

I just registered to comment on how horrible gearbest’s chipping to the USA is. I ordered around 5 weeks ago, took 2 weeks to “ship.”

No way have they shipped my package. 15-45 days? Is that a joke. What sort of carrier takes 45 days to get somewhere besides the fucking Pony Express? Are they delivering my package on foot or something.

This company is a joke.

I finally gave up on your shipping and filed a Paypal dispute. That was a while ago, I think we’re at almost the 2 month mark now.

How it can take 2 months to get to Hong Kong is beyond me. Or why you charged me $5 to ship the replacement with tracking when you usually charge $2 for tracking.

Dear, I’m so sorry that this issue confused you, and made so much trouble for you, do you mind PM with your order number, so I can check it for you, thanks!

Dear, I’m so sorry for shipping issues, but could you please PM me with your order number, so I can check it for you to find the reasons! Hope it can make you feel better.

How can you call a complaining customer “dear”? Just shows how insensitive CSgearbest is to their customer’s complaints. Regardless if this was a single person’s honest mistake or GB’s standard reply template, it does not come across right.

Uruguay too. With tracking NL and Swiss. NL a month or less, CH about 40 days.

Five orders, two were canceled by Gearbest.

Takes too long entering usernames into their generic apologie responses. I won’t be dealing with this company again.

Hi strongest2004,
Thanks for pointing out this, and really feel sorry if I called you in this way that upset you, but if you have any problems with the parcel, please be free to contact me, I sincerely want to help. GB has many places need to be improved, hope you can give us chance to show our improvement!

Best Regards,
GearBest.com.