GearBest shipping issues survey in BLF

[CSgearbest]

@Rod911

It’s my first time to order with you and it hasn’t been the best experience. I ordered the brass C8 pill along with HKJ’s recommended power bank . I didn’t realise that you guys had split my order and I have received my C8 in about 14 days of you shipping it. I was never informed of the order being shipped at different times. Now, the tracking number provided simply does not work. The power bank has not arrived and I am afraid that it won’t come here in time as I am flying out on Friday.

Hi Rod911,

Could you please PM me your order number? I could check some informations to help you.

[Rufusbduck]

My order arrived in just under a month last week. It was a brass C8 pill. Perfect fit in my Convoy.

Edit- the wire holes are off center, but they are also off in the original alu pill.

[lionheart_2281]

I’m going to open a paypal dispute very soon

[M4D_M4X]

got three parcels last week (all Netherland post)

took them 9 / 10 / 9 days from shippng

one item was shipped the same day i ordered
the other two about 5 days after payment (but i was informed that they have to restock)

[crazylegs]

I just registered to comment on how horrible gearbest’s chipping to the USA is. I ordered around 5 weeks ago, took 2 weeks to “ship.”

No way have they shipped my package. 15-45 days? Is that a joke. What sort of carrier takes 45 days to get somewhere besides the fucking Pony Express? Are they delivering my package on foot or something.

This company is a joke.

[devman]

I finally gave up on your shipping and filed a Paypal dispute. That was a while ago, I think we’re at almost the 2 month mark now.

How it can take 2 months to get to Hong Kong is beyond me. Or why you charged me $5 to ship the replacement with tracking when you usually charge $2 for tracking.

[CSgearbest]

@devman

I finally gave up on your shipping and filed a Paypal dispute. That was a while ago, I think we’re at almost the 2 month mark now.

How it can take 2 months to get to Hong Kong is beyond me. Or why you charged me $5 to ship the replacement with tracking when you usually charge $2 for tracking.

Dear, I’m so sorry that this issue confused you, and made so much trouble for you, do you mind PM with your order number, so I can check it for you, thanks!

[CSgearbest]

@crazylegs

I just registered to comment on how horrible gearbest’s chipping to the USA is. I ordered around 5 weeks ago, took 2 weeks to “ship.”

No way have they shipped my package. 15-45 days? Is that a joke. What sort of carrier takes 45 days to get somewhere besides the fucking Pony Express? Are they delivering my package on foot or something.

This company is a joke.

Dear, I’m so sorry for shipping issues, but could you please PM me with your order number, so I can check it for you to find the reasons! Hope it can make you feel better.

[strongest2004]

@CSgearbest

@crazylegs

I just registered to comment on how horrible gearbest’s chipping to the USA is. I ordered around 5 weeks ago, took 2 weeks to “ship.”

No way have they shipped my package. 15-45 days? Is that a joke. What sort of carrier takes 45 days to get somewhere besides the fucking Pony Express? Are they delivering my package on foot or something.

This company is a joke.

Dear, I’m so sorry for shipping issues, but could you please PM me with your order number, so I can check it for you to find the reasons! Hope it can make you feel better.

How can you call a complaining customer “dear”? Just shows how insensitive CSgearbest is to their customer’s complaints. Regardless if this was a single person’s honest mistake or GB’s standard reply template, it does not come across right.

[g_sintornillos]

Uruguay too. With tracking NL and Swiss. NL a month or less, CH about 40 days.

Five orders, two were canceled by Gearbest.

[lionheart_2281]

@strongest2004

@CSgearbest

@crazylegs

I just registered to comment on how horrible gearbest’s chipping to the USA is. I ordered around 5 weeks ago, took 2 weeks to “ship.”

No way have they shipped my package. 15-45 days? Is that a joke. What sort of carrier takes 45 days to get somewhere besides the fucking Pony Express? Are they delivering my package on foot or something.

This company is a joke.

Dear, I’m so sorry for shipping issues, but could you please PM me with your order number, so I can check it for you to find the reasons! Hope it can make you feel better.

How can you call a complaining customer “dear”? Just shows how insensitive CSgearbest is to their customer’s complaints. Regardless if this was a single person’s honest mistake or GB’s standard reply template, it does not come across right.

Takes too long entering usernames into their generic apologie responses. I won’t be dealing with this company again.

[CSgearbest]

@strongest2004

@CSgearbest

@crazylegs

I just registered to comment on how horrible gearbest’s chipping to the USA is. I ordered around 5 weeks ago, took 2 weeks to “ship.”

No way have they shipped my package. 15-45 days? Is that a joke. What sort of carrier takes 45 days to get somewhere besides the fucking Pony Express? Are they delivering my package on foot or something.

This company is a joke.

Dear, I’m so sorry for shipping issues, but could you please PM me with your order number, so I can check it for you to find the reasons! Hope it can make you feel better.

How can you call a complaining customer “dear”? Just shows how insensitive CSgearbest is to their customer’s complaints. Regardless if this was a single person’s honest mistake or GB’s standard reply template, it does not come across right.

Hi strongest2004,
Thanks for pointing out this, and really feel sorry if I called you in this way that upset you, but if you have any problems with the parcel, please be free to contact me, I sincerely want to help. GB has many places need to be improved, hope you can give us chance to show our improvement!

Best Regards,
GearBest.com.

[seme1]

order was placed on 09/12/2014 and it is STILL in processing stage. They still claim that the item is in stock even though they did NOT ship my item yet.

After I asked them to upgrade the shipping method to compensate for the delay caused from their side, they are asking me to pay $11 extra to ship with DHL.

As of writing this, 14 days after order is placed and GearBest still did not ship the item.

[dangerous]

I’ve placed many orders through gearbest and they have all arrived relatively promptly (10-30 days). They are easily one of my preferred sellers from Asia.

[CSgearbest]

@seme1

order was placed on 09/12/2014 and it is STILL in processing stage. They still claim that the item is in stock even though they did NOT ship my item yet.

After I asked them to upgrade the shipping method to compensate for the delay caused from their side, they are asking me to pay $11 extra to ship with DHL.

As of writing this, 14 days after order is placed and GearBest still did not ship the item.

Hi seme1,

I’m really sorry if our suggestion bothers you! We have shown our sincere will to solve this issue with taking the half costs of ungrading the shipping method, if you would not like this suggestion, we can work together again to solve it! More information I would PM you! Have a nice weekend!

Best Regards,
Gearbest.com.

[ChibiM]

Made an order last night for the new battery carrier.. and today saw they had a coupon for it.. So I asked them to cancel my order, and within 2 hours or so, I got a refund.. Great service.. even on a weekend.

[Backpacker_Light]

@CSgearbest

……. but if you have any problems with the parcel, please be free to contact me, I sincerely want to help. GB has many places need to be improved, hope you can give us chance to show our improvement!

Best Regards,
GearBest.com.

I am glad I came across this thread. I ordered an Yezl Y-3 light from GearBest on 8/21/14, and it shipped 8/23 by Hong Kong Post. I received it OK (box a little crushed but no damage) three weeks ago.

I ordered 2 Y-3 extension tubes the next day on 8/22, and it shipped by Sing Post on 8/26. I have still not received the tubes and now am starting to get worried.

I hope this experience helps your company. Do you think this extension tube order is lost after over 30 days? That is too long to USA. I will PM you.

[CSgearbest]

Hi ChibiM, Backpacker Light, thanks for all of your kindness and supporting :bigsmile: , it’s our honour to have such helpful customers like you!

[xelario]

I chose Flat Rate Shipping > Auto(Free) and ticked Tracking number + $1.99. And the “Tracking number” I got for $2 is probably not even real, instead of a usual AB123456789CD format it’s HK and a 14 digit number.

[DavidEF]

I ordered a Courui D01 on the 23rd of September and paid the $1.99 extra to get tracking. The tracking number is RS151096941NL via NL Registered Post. The GearBest tracking page claims “update on: 09/29/2014 17:40:30 PM PST” but there are no specifics. Under Tracking Details, it says “Not found”. On another tracking site is says (Not found) (Unable to track). Today is October 2nd. If it hasn’t left the dock yet, it is caught up in Chinese Holiday for sure.

I haven’t ordered enough international items to have a strong feeling about which shipment method is the quickest, but if I had to guess, it seems that e-packet usually gets to me fairly quickly. I am in the USA. I’m really not so much concerned about the length of shipping times as I am the lack of reasonable tracking. I want to know where my items are with reasonable certainty.