posted 27 days ago
by you
I ordered the Uniquefire UF-1405 (a 2x26650 battery flashlight) but I received the wrong item: a Uniquefire UF-1406 (a smaller 2x18650 battery flashlight).
(The cardboard box that the light came in had the wrong SKU nr. that is probably the cause of the wrong item).
Please be so kind to correct it, and deliver the Uniquefire UF-1405 flashlight, as I oredered.
Please also tell me what to do with the wrong item.
Kind regards, ***
1. Photo of the wrong item (.jpg, 107 KB) |
2. All Contents Included in the Package (.jpg, 721 KB) |
posted 23 days ago
by bonnie Staff
We are sorry for the mistake. We will work on to improve the packaging process.
Can you kindly upload a clear picture of the box (side with label) for the item?
We will wait for the picture and solve the issue for you. Thanks for your understanding.
posted 23 days ago
by you
Hi Bonnie,
Please have a look at the second picture that I already sent to you, the box is on that picture, with clearly the wrong labelling
(it reads the sku for the UF-1405, while the flashlight inside was the UF-1406).
Kind regards, ***
posted 22 days ago
by bonnie Staff
We will confirm with our warehouse staff about this. We will get back to you soon.
To avoid waisting time, could you please kindly check with your local post office for the
least expensive shipping cost returning it to Hong Kong ?Or would you like to accept the wrong item for a partial discount so we can avoid the return processing?
Please kindly get back to us with your preferred solution, so we can proceed accordingly when we get
the feedback from our warehouse staff.
Thank you for your understanding in this case.
posted 22 days ago
by you
Hi Bonnie, The cheapest way to send the flashlight from the Netherlands to Hong Kong (without tracking nr) is 18 euro's (about 22.5 us-dollar). I would accept the wrong item if the discount is considerable, I hope you understand that because it was not the item I ordered. And I also would like to receive the right item that I ordered: the Uniquefire UF-1405 flashlight.
Thanks for the work you are doing on this
***
posted 20 days ago
by bonnie Staff
Our warehouse staff has confirmed the stock of these two are right. Could you kindly measure the size of the head of flashlight and kindly upload the picture here? The total length of two flashlights are the same.
Sorry for the inconvenience caused.
posted 20 days ago
by you
Hi Bonnie, No measuring and extra pictures are needed: the flashlight that I recieved is made for 18650 size batteries and is labelled UF-1406, as can be seen on the pictures that I already sent with the first message. The flashlight that I ordered is clearly another one: bigger, made for 26650 size batteries (considerably bigger) and will be labelled UF-1405. Everything is clear: I received the wrong flashlight. Please show your warehouse staff the pictures that I sent already and that's it.
I hope to receive the correct flashlight soon,
kind regards, ***
posted 19 days ago
by bonnie Staff
I will confirm with our warehouse staff again and get back to you next Monday.
Sorry for the inconvenience caused.
posted 17 days ago
by bonnie Staff
Sorry for the wait.
We have confirmed with the warehouse staff, it's our mistake. If you are willing to keep this item, we will
refund the difference of $4.69 and a partial discount of $2.
Please kindly advise us if it is acceptable. Thanks for your understanding.
posted 16 days ago
by you
Hi Bonnie, Please have another look at your offer in the last mail. And please tell me if you yourself had received a wrong item that you did not want to buy, and was asked to buy that wrong item for almost the retail price, if you would accept that, I'm sure you would not. Frankly, I feel a bit insulted by this offer, that is not a way to treat customers. I am sure you understand that.
I have ordered an item, and due to a mistake by Fasttech I have recieved the wrong item. What is
reasonable to expect from Fasttech in the first place is make sure that I receive the correct item. I have
the impression that you are not doing that at the moment. So I ask you (for the fourth time now): please
send me the correct item! And please confirm in this ticket that you are doing that.Regarding the wrong flashlight that I have recieved: I am happy to send it back to you if I receive a
refund for the 18 euro's (~22.5 usdollar) shipping costs. Alternatively I am willing to keep the item
for half the retail price: 14.23 dolar. Please let me know what option it will be.
Kind regards, ***
posted 15 days ago
by bonnie Staff
Sorry for the issue.
If you're unwilling to keep the item at the discount we provide, please kindly return it back so we can replace it for you.
As per check at http://www.postnl.nl/, the return postage to Hong Kong is around € 9,45, could you kindly confirm with it?
How about the shipping method without a tracking number?Please kindly get back to us then so we can send you a RMA number and a return address in Hong Kong.
Sorry again for any trouble caused.
posted 15 days ago
by you
hi Bonnie, the cheapest way to send a small package to Hong Kong is 18 euro, as I said, see http://www.postnl.nl/versturen/pakket-versturen/tarieven/?country=HKG . This is without tracking nr., with tracking it is 24.30 euro. To send it as a letter is not possible because the maximum thickness of the letteris must be 3.2 cm, while this flaslight is more than 5cm thick. Please confirm that you agree to send the flashlight for 18 euro's shipping cost.
And please have the correct item sent to me soon (repeated request nr. 5), I would have liked to have had it a
few weeks ago and due to Fasttech's mistake and this endless mailing session caused by you (a webshop here
in Holland would have solved this simple issue within one mail!!!) it is costing me a lot of time and effort.
Regards, ***
posted 8 days ago
by bonnie Staff
Sorry for the wait.
We had a holiday for three days. The postage is causing too much.
Would you like to accept the refund of $10 for keeping this item so we can avoid the long delivery time?
Please kindly get back to us if it's acceptable. Thank you for your understanding.
posted 8 days ago
by you
Hi Bonnie,
A 10 dollar refund (I paid $34.89 to get the UF-1405) would mean $3.57 discount for the UF-1406. This is totally
unacceptable of course. Could you please please please come up with a realistic offer.Please understand: I received an item that I have not ordered and you want me to pay for it. This is already a
quite weird request. To be forthcoming to you and to avoid sending it back to you for 18 dollars I am willing to
keep the item (that I did not order, let's repeat that once more) for half the price. This is a reasonable offer, you
do not seem to understand that.So, once more, (request nr. 6 !!) please send me the correct flashlight (Uniquefire UF-1405) and let me know if
you will accept my offer to pay $14.23 for the wrong flashlight that I received. Alernatively I would like a full
refund ($34.89) for the flashlight that I bought but did not receive, and I will try to buy the Uniquefire UF-1405
flashlight that I really would like to own elsewhere.
Kind regards, ***
posted 5 days ago
by bonnie Staff
Sorry for the wait.
Would you like us to refund the money of $14.23 to your Paypal or in the form of store credit? Latter is a gift
certificate code and it's good as cash. Simply enter it in step 3 of checkout. There is a gift certificate link right
above the "Place Order" button. You can use it to get anything you like.
Please kindly get back to us then. Thank you.
posted 5 days ago
by you
Hi Bonnie,
At the moment I doubt Fasttech's will to correctly handle their mistakes, is it a reading problem or is there an unability
doing basic calculations? (or do you disrespect good and returning customers)?
It appears that I will have to do the calculation for you, so here it goes: If I kindly offer to pay $14.23 for a flashlight
that I did not order, and I have already paid $34.89 for the more expensive UF-1405 (that I ordered but did not
receive and so it appears will never receive from you despite 6 requests), the refund is $34.89 - $14.63 = $20.26.
So please do the refund of $20.26, I would like it in my Paypal account.
Regards, ***
posted 6 mins 56 secs ago
by bonnie Staff
Sorry for the wait.
The money of $20.26 have been refunded to your Paypal, this is the transaction ID: *************.
Please kindly check your Paypal after few hours. Thank you.