My Fasttech ticket about receiving a wrong flashlight, as handled by Bonnie

My experience with FastTech on a wrong item is different so far. They spotted the error before shipping the item. Incorrect stock status on their part. The item I ordered was apparently actually out of stock though their listing showed it as available. I just got an email from them that they have finally shipped the correct item after a two week delay. I hope so as it is a $125 spotlight, TrustFire TR-S700, and I will raise hell with them if it is the wrong item after the two week shipment delay.

http://www.fasttech.com/products/1601/10005078/1398604-trustfire-tr-s700-7cree-xm-l-t6-1-mode-3800-lumen-

Wow! it looks like it comes in a suitcase 8)

Honestly, how much money would it cost them just to eat there mistake in the first place, they once sent me the wrong drivers and wanted me to wait for my next order to replace them, :Sp

I have lights from Olight, Thrunite and Supbeam that also come in hard cases so for larger and higher end lights it is not that rare. This is the most expensive TrustFire light I know of and per one review it is a quite cheaply made case, not that rugged.

I feel sorry to hear that you had to go through all these troubles djozz, AND I am amazed with your patience! :open_mouth:

If it was me I wouldn’t have as much patience as you do to spend time playing their email game. Filing dispute in Paypal is the way to go.

FT should really appreciate that they have customer like you who is willing to educate them from A to Z lol.

I always like a happy ending >)

When I ordered a Convoy S2+, they accidentally sent me just the led, so i took pictures of everything and opened a ticket. They asked a day later, I if would a refund, gift certificate or resend it, I told them them to send it and they did so, only took a couple days to resolve. They shipped it out a week after I initially opened the ticket, my support person was Nancy, lets hope any problems in the future will be as easy as mine to fix.

They probably have one person in support with a list of names to pick from for that day! "Hmm . . . let's see, today I'll be Megan." LOL!

-Garry

....and each name comes with an accompanying role: if you have slept well and feel friendly you're Stella that day, if you feel like playing the tough one, you call yourself Bonnie :evil:

Ugh, yes this brings back bad memories dealing with Fast tech and several other Chinese companies!! At this point I have resolved to give them a chance and then if not I open a dispute and it usually gets taken care of.

The best response was actually Banggood, I just sent them a pic of what they’d sent and they sent me the item they should have!

Worst was Ric at CNQG, he took about 8 months of erratically responded to emails and forgetting/not sending/wrong sending (I have no idea what he did, just giving the benefit of the doubt) the items. I still haven’t gotten something small correct in that order, but I just don’t feel like bothering he’s such a pain in the butt about it.

This sounds about right, i think their policy is to see what they can get you to accept, and frustration is your problem not theirs (and then play the language barrier on top of that).

to be fair a huge company like fasttech probably would go bankrupt for refunding a whole $20, so its only reasonable for them to fight such a huge loss so hard….

djozz, that is nothing, you should see my 3 months and 23 day exchange with Wallbuys on a $20.99 flashlight, it very much resembled yours in general, but much worse and bizarre.

I was really planning not to get frustrated (as it has no use when dealing with chinese companies) and just carry it on till the end, but I must admit that after the second nonsense offer from bonnie I really got angry for a brief moment.

Sounds like your having similar frustrations with FT as i am having with AliExpress.

Bye bye fasttech, anyway you ow me 15$ worth of stuff. Just plain stupid that behaviour is.

yeah, i now consider it a game and expect it

yours is a bad one though, any resolution would take longer than the 45 day paypal window so you lose your leverage

i believe some of these sellers sometimes hope that the communications can go past that 45-day window so they can not have to worry about giving back full refunds.

probably, i’ve had more orders with problems then without, i always wonder if they already know this thats why opening tickets is so easy

Wow.

Do they not see that just giving you the original ordered product and allowing you to pay them $14 additional for the one they sent first would actually have been the cheapest option for them and made you happy so much sooner?! It would have been cheaper than a partial refund or return postage.

Edit: glad you finally got something you could atleast accept.