GearBest shipping issues survey in BLF

Even expedited shipping seem slow... You ordered batteries together with it?

Really this could go in this thread, another businesses thread, a delivery service thread…

Hi all the BLF members,

Recently about the issues of delaying to ship or delaying to update the information mostly are because of the two following reasons:

1. Shenzhen Customs checked and impounded the parcels;
2. China’s National Day, most of the companies are on holidays from 1th October to 5th October.

Really sorry about the issues bother you so much, beg all your kindly understanding. If any one has any questions about the orders needing me to help, please be free to PM me with your order number, thank you!

Best Regards,
GearBest.com.

btw: my tracking still says the parcel is in china… :wink:

I’ve placed a bunch of orders in the last few months. Delivery times have been acceptable at 3-4 weeks. Other sellers are getting stuff to me much faster, but GB has a bigger product catalog and they usually beat any other seller on price soundly.

So on some of these items I don’t mind waiting. They haven’t made a mistake on any of my orders, either, and I’ve been pleased with all my items. While I’ve never approved of some of their early antics on this board, they have been a pretty solid seller for me. But yeah, it would be nice if they were a little faster. I just got that $9.99 XM-L2 flashlight yesterday and I’m impressed with the quality of it and the tight hot spot.

placed an order on 26th Sept, the item claimed to be in stock.
On my account it says ‘shipped’ also says ‘processing’ and NL registered post says ‘Pending’

Has it been sent or is it normal to sit on an order for almost 2weeks?

That link gives me an estimation of 7-14 days to the US. A conflicting “ESTIMATED” time of 7-25 is given when choosing a shipping method when ordering!

Perhaps we should add the two and the estimation would more realistically be 14-39 days. Just sayin.

Remember the commercials for Energizer batteries, where they have the toy rabbit, beating a drum? They say “Nothing outlasts an Energizer.” Well, now I know what they mean! This time of “nothing” while I wait on a tracking system that is not tracking anything at all, (another “nothing”) really does seem to keep going, and going, and going, and…

Gave up on receiving my third extension for my Yezl Y3 and ordered another. Not worth the frustration of a PayPal dispute for $2.99.

I am a bit jealous …my 5 extension tubes are somewhere in Spain… :_(

Hi Upstate Matt,

Good news, now the impound issues are gone, but your order will be effected by our National Day, China companies are on

3-7 holidays since 1th October, sorry this time make you wait so long, beg your kindly understand.

As for the shipping days, it means “business days”(Monday to Friday, not including the Holidays and Festivals)

of the link that I have shown you, and it is counted from the shipping day which we send it to the post office.

Hope my answers have helped you! :slight_smile:

Regards,
GeaBest.com


Hi DavidEF,willie, Manx.

I’m really sorry this time, and if your order has been lost or not arrive at when there is over 45 days from the

shipping day, we will offer the refund or resend, please be free to PM me with your oder numbers. If you have any

future questions, I am at the the service. :slight_smile:

Regards,
GeaBest.com

DavidEF, that was Duracell :wink:

What I’d like to know is… Just how long does Gearbest take to ship out an order?
I ordered something on the 2nd October and my order is “still processing” as of today, 9th Oct.
???

If it’s shipped out under 2 weeks you are lucky. They say 2 to 4 weeks.
I kinda feel sorry for CSgearbest. Always having to apologise for gearbest.
He/she is always nice and polite. Always replying quickly. Too bad the store sucks

Bangla, there were holidays from 1.–7.october…

Gearbest said that mine shipped on October 3rd, would that be accurate, or was that a holiday?

Hmm… Stuff I ordered from Banggood (around the same day) and IOS were shipped out
Oct 4th and 5th :slight_smile:

Hi Upstate Matt,

Good news, now the impound issues are gone, but your order will be effected by our National Day, China companies are on

3-7 holidays since 1th October, sorry this time make you wait so long, beg your kindly understand.

As for the shipping days, it means “business days”(Monday to Friday, not including the Holidays and Festivals)

of the link that I have shown you, and it is counted from the shipping day which we send it to the post office.

Hope my answers have helped you! :slight_smile:

Regards,
GeaBest.com


I have two orders, the later fell into the holiday situation that you mentioned the first was shipped on the 30 September.

My point regarding shipping estimated time is that TWO times are given 7-14 days on the link you gave and 7-25 days is the time frame given when ordering.

thanks,
Matt

Missing order Placed on Aug.19 shipped on Aug 26
Order #W1408191315290120

I ordered on 10/1 and was notified of shipping today by email, 10/9.