Dear RaceR86,
Thanks for your important review, we have to admit we are not perfect now, but we are trying our best to improve our service! But I still want to response your mentions one by one.
- Overly aggressive shill behavior in PMs
We did this kind of stupid behavior to pm members at the first time, then SB, the admin warned us and we stop doing this. For your case, we didn’t have any experience on fora, that’s our fault to ask you to do that, sorry!
- Inability to listen to requests
We value your advices, suggestions, feedbacks and proposals, and did our best to improve. For requests, we will base on our policy to meet customers rational requests, not all requests, hope you can understand.
- Not fast response to issues
Each CS is doing her best for the fast response, but every day there are so many problems for them to deal with, some questions will be delay answered, sorry for your case.
- Hard to get refund from them even after waiting close to 50 days for one package.
Once we confirm the package has shipped out for over 45 days, we will refund or resend you as your wish very soon. (Could you please send me your order number to check what was happened? )
- Associated with affiliate links
We didn’t post any deal associated with affiliate links by ourselves, just some members to share what he got with the affiliate links, sorry for this inconvenience, we will notice this matter in the future.
- Slow shipping
Thanks for your good attention! We have to admit this weak performance, we are switching for the faster shipping method now, for example Hong Kong post for our new group buy:Groupbuy: XINTD X3 for 24,99 available AGAIN!!, we promise we will ship for Hong Kong post for fast shipping though it’s more expensive.
- Gets BLF members to do work for them (posting deals and such) instead of posting deals themselves.
I have to clarify this, those who post deals from our store are not work for us!! They do this for all BLF members selfless! They just find a great light and ask for the best price we can offer, if they think it’s really a deal, they public for all BLF members, otherwise they don’t. Of course, we really appreciate their effort to us at the same time, we benefit from their effort indeed! Thanks! (BTW, it’s really a nice experience in my mind to work with you on our last review: Review: LetterFire LF-838, another fatty with a handle (+ simple resistor mod) , thanks again for your great effort on it, you are selfless for review this for all BLF members to know more about this light, thanks very much!)
- Promotes their own deals in regular threads outside the commercial sellers area.
We did this only once time because we did’t familiar with the rules here, and SB warned us then we never do that again!
Sorry for your poor experience from our store, we are not perfect now, but we are trying to provide the best price and best service for you, all of BLF menbers! Thanks.