GearBest shipping issues survey in BLF

Hi Upstate Matt,

Good news, now the impound issues are gone, but your order will be effected by our National Day, China companies are on

3-7 holidays since 1th October, sorry this time make you wait so long, beg your kindly understand.

As for the shipping days, it means “business days”(Monday to Friday, not including the Holidays and Festivals)

of the link that I have shown you, and it is counted from the shipping day which we send it to the post office.

Hope my answers have helped you! :slight_smile:

Regards,
GeaBest.com


I have two orders, the later fell into the holiday situation that you mentioned the first was shipped on the 30 September.

My point regarding shipping estimated time is that TWO times are given 7-14 days on the link you gave and 7-25 days is the time frame given when ordering.

thanks,
Matt

Missing order Placed on Aug.19 shipped on Aug 26
Order #W1408191315290120

I ordered on 10/1 and was notified of shipping today by email, 10/9.

I ordered on 29 September and my order just shipped with NL Post, but it’s surface mail!
First time using GB but with all of my previous orders from similar online stores it’s always been air mail.

Hi BanglaBob, sorry about it, could you please send me your order number, so I can check it for you.

Hi Box, thanks for your kindly words for my working, I’m so appreciated. And the item which is not in stock

needs some more days than usually to ship it out, sorry this time it bothers you. Our store will improve this

gradually.

Hi brad, during holidays most of our staffs are off work, but still it has some staffs on the duties. However, the

working still can’t be compared with the weekdays, hope you can understand, and be glad that your order is

shipped on October 3rd, you are lucky.

Hi Ricez, could you please send me your order number, so I can check it for you.

Ordered Xintd X3 Y3 & 2 battery carriers as separate orders. Paid for tracking on the x3 and left a note asking they be shipped together.

Result? They were shipped separately on the same day, and neither has tracking.

Not impressed.

Edit: X3, not Y3.

I just bought a Fenix E05 listed at $16.11 on special, when I added it to the cart it came up as $16.11 as it should. But when I checked out and paid for it the price went up to $19.99! Can anyone at Gearbest CS sort this out please!

Ordered the Opus 3100 2.1 September 9th, Shipped September 17th, it’s now October 12th? Tell me it’s not here due the the CNH? (Chinese National Holiday) :bigsmile:

Ooo man, and I come here wondering what’s average time from ordering to order dispatching! Also ordered Opus 3100 2.1 on 08.10.2014 and somehow expected it to be shipped by now!!! This is going to be loooong winter :confused:

Nope.

Hi devman, could you please PM me with your order number so that I can check for you.
*

Hi KawiBoy1428, according to your ordering time, it will be more effected by the customs issues, but now the CNH and customs issue are all gone, hope it can reach you soon.

Hi BIGBLOCKMOPAR, please try some other web-browser to check it if it can be right, sometimes the web-browser will effect it.

The Floureon usb powerbank I ordered on 19th September arrived this morning. I did have a problem with the tracking number - the one I was given was for a Spanish order - but all’s well that ends well. I rarely bother checking tracking, so this was a little odd. 24 days delivery is about par for the course for stuff from China for me.

I’m still not sure how the tracking numbers got screwed up.

They both used the bunny, Duracell first, then Energizer. The Duracell version had a heap of bunnies all beating drums like toy soldiers with zinc batteries until only one remained still going, the alkaline Duracell bunny. Energizer took that claim head on, with a bunny of its own beating a bigger drum. IIRC, they used the Duracell based shot and had the Energizer bunny crash into the shot beating the bigger drum.

The Energizer retort was funny. Google tells me the time difference between the two events was something like 16 years. Wow.

only issue i have right now with gearbest shipping is the lack of a proper tracking number. they just do not work at all. pay for the extra shipping do not get a working tracking number.

Yeah, that’s the problem I’m having, too. I’m not happy that my order from late September is just now being prepared to ship by the “Origin Post”, but I know to expect that. What I shouldn’t have to expect is the lack of updates to tracking information. If they have a tracking system at all, it should be very easy to update the system. Just run the package by a scanner, and the scanner updates the system. Package delays caused by National Holidays or special Customs checks should be known in advance, and one person could type it in to the tracking system one time and that would notify everyone affected by that particular special delay event. So, here’s how I imagine my tracking info coulda-shoulda looked:

Scan1: Package pick-up at Seller.
Scan2: Package has entered Origin Post sorting system.
Update Alert: Customs is performing special checks, expect delays of 1-3 days. Sorry for the inconvenience.
Update Alert: Chinese National Holiday. Expect delay of 7-10 days. Sorry for the inconvenience.
Scan3: Origin Post is preparing your package for shipment.
Scan4: Package has entered Destination Post sorting system.
Scan5: Package has entered Regional sorting warehouse.
Scan6: Package has entered local Post office.
Scan7: Package is out for delivery.
Update: Package has been delivered.

The above would take 7 scans which would automatically update the system, plus exactly three manual entries. Two of the manual entries are there because of special events (so won’t happen all the time, hopefully) and the third one is already usually done anyway. All three can be entered as a general entry for all affected packages.

However, after having said all that, I have to realize that none of this is in the seller’s control. The only thing they could do is use another shipper, and that may be very difficult/expensive or even impossible in some cases.

Edit: There should be more scans, when the package is leaving the various facilities, en-route. But I left those out for brevity. Those are still scans, not hard to do.

I wanted to buy the new Fenix E05, and it shows $16 with free shipping. but at checkout it shows another $1.xx for shipping. Then it shouldnt say FREE shipping on the product page I think?

plus I can`t use my coupon, as it will show a higher price...starting from $18.xx

Wow, I had forgotten that, but there's a video of a Duracell commercial that I remember having seen.

https://www.budgetbatteries.co.uk/blog/?p=23

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lol. Funny thing is that the package did come with a genuine tracking number. Who knows, maybe someone wanted to clear a load of work before the Chinese holidays.

I did open a ticket at GB last week about the tracking number that showed the package had apparently arrived (at it’s Spanish destination, I guess). I was told the usual “please check with your local Post Office”. I was going to update GB just now, but that ticket has disappeared.

my tracking numbers now work… 13 days from ordering