I had a little run around with GearBest. Don’t really know what they were trying to accomplish, but I am glad that it worked out. Hear is a copy of the conversation with them. Kinda humorous.
Ticket: AT*
Post by: Admin(flower)
Order Number: WW
Subject: Change product(s) for your order WW
Message: Dear customer,
Thank you for your time and understanding.
We are sorry to let you know that we have problem with following product(s).It is can not meet demands.We are afraid that we can not offer you recently.
sku * quantity * productName:
LL0138401 * 1 * Olight OPEN Cree XP-G2 LED 3 Modes 180LM LED Pen Pocket Flashlight Torch
In order to bring the greatest actual benefit for our customers and build a long-term relationship with you.We offer you following options regarding the unavailbale items.
1.Exchange for points worth 1.2 times the item price and shipping fee of the unavailable product(s).
2.Exchange for product(s) of equivalent value.
Which is your preferred option (please choose only one)?
If you prefer to exchange the goods, it is recommended that you choose the items which are marked that can be shipped within 24 hours.
We kindly ask you to give us the link of the product and advise the size/color to us so we can handle the order for you accurately.Your help will be much appreciated.
Please accept our sincere apology for the inconvenience brought for you.
We look forward to hearing from you soon.
Best regards
Support Center
State: Waiting for your reply
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Here was my reply:
Gearbest Customer Support At :11/13/2014 01:38:11 AM
Please refund my money in full. Thank you.
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And here is their reply:
Gearbest Customer Support At :11/13/2014 07:03:11 PM
Dear Thomas,
Thank you for your time.
We just got the item, it had been packaged,and shipped out,sorry, we can not cancel it, we will update the tracking number soon.
Thank you for your waiting.
Best regards
Flower