I always order with one-off Paypal payments rather than through a PP account. That way, at least in the UK, I can request a ChargeBack from my bank if goods ordered and paid for never arrive.
yes order posted registered , still yet to recieve and no sign of it when using tracking .....I dont see how I cant win paypal dispute if it doesnt arrive , it was sent registered and never recieved so I should be refunded simple as that ....is'nt it ? am I missin somethin here when it comes to paypal protection ?
Generally they don't need your password, just your account name or order number. Unless you use the same password for DX and PayPal, giving someone your DX password still won't let them get into your PayPal account. You should not use the same password for DX and PayPal. Seems like to me they could reset your password if the problem is your forgot it or it isn't working.
Even with Express Checkout, you still have to log in to PayPal. Nobody would want sellers being able to access their PayPal accounts directly!
I don't know any site with that payment procedure, and I wouldn't deal with such sites.
My most recent DX order was made on 8/5 and the status of the order has just been updated to "Shipped" today, on 9/7. It may be just this order, but they seem to have been much slower this time around.
Haven't received an order from DX in close to 40 days, filed a Paypal dispute and they're pulling out the fake refund e-mail BS again.
As far as DX goes...........when it all falls apart and you get a dud, item never arrives, or is taking forever to ship:
Paypal Buyer Protection works. If the buyer does not receive the item, it's on the seller. If the shipper messes up, the seller is the one who used the shipper to get the item to the customer. It's not the buyers fault if the shipper screws up and the item never arrives. The buyer paid his money to the seller. The seller has to file a claim with the shipper and deal with a refund or insurance.
Always file a dispute if it's been over 40 days (but before 45 days). Yu can always drop it. DX tries to scare you into thinking that the process is now on hold until you stop the dispute, which is BS. I've even had DX send me notification that a refund has been issued to my Paypal account....which was never done. They WILL try to stall you out of your 45 days time limit to file a PP dispute.
Don't fall for it. Just tell them to issue the refund or you will escalate the dispute to a claim and wait for PP to do it for them.
Anyone else get an email on a DX USA warehouse now open!
I got that email yesterday.
FWIW, I ordered an UltraFire c1 XM-L T6 USA warehouse, a TrustFire R5-A3, a universal single charger, and a couple of 2 packs of ultrafire blue 14500s on 8/13/11. Got the C1 in about a week or 10 days. Poor bubble wrap, slight dent on bezel. Over all happy with the light and shipping. The China stuff arrived today 9/22/11. OK bubble wrap. Nothing damaged. The 14500s came in plastic carrying cases - sweet;-) My EDC holster now has the R5 + 2 spare 14500s!
Can't believe how difficult it is to wait for the items to arrive. However, the person I told to get the same things got her order in about the exact same amount of time -- a little over 3 weeks.
So far I am a satisfied customer.
Should be instant. The tracking number gets registered at the post office before he can even give it to you. Át least that’s how I understand it. Haven’t experience being given tracking number that isn’t active right away.
Yeah, that is how it's supposed to work. Like most retailers, DX buys tracking en masse so the tracking number goes live (at least as far as the tracking backend is concerned) the second they scan the label. But it can take a few days before it really becomes visible on HKP's tracking website and truth be told, with HKP, all bets are off. I've even had items show up at my door which, according to their tracking, were still in transit. And, depending on where you live, HKP's website may not tell you more than when your package left Hong Kong.
DX is getting faster it seems. I just placed an order two days ago and I got the email today that it has shipped from the "fulfillment" center. I'm sure it will still take 2 weeks for me to receive it but it is faster than most of my prior orders.
I haven't ordered from DX in quite a while so maybe this is old news to some but in my experience this is fast (for DX).
Has anyone else noticed that it now takes 2 seeks to get a refund for a canceled order from DX?
I just canceled an order that had been “waiting for supplier” for 20 days and it was easy to cancel but the automated response says that I will get an e-mail notification and a refund on 11/23/2011.
I haven’t canceled anything for quite a while but I don’t think it used to take any more than a few days.
I have, took almost 2 weeks (8 working days) to refund... and that's after hurrying up in live chat 2 times.
After I posted this same remark/question on the DX forum site I got an email saying that my account has now been refunded but since I used a credit card it can take from 7-21 days for it to show up on my credit card.
This actually sounds reasonable and was a quick response for DX. I think when you pay with PayPal you get credited faster but it probably still takes that long before it’s in your bank account.
So I guess to me it’s a reasonable response. Taking my money and “waiting on supplier” for 20 days with no result is not reasonable however (to me).
I managed to cash in some old dx points for a couple of pairs of xtar keyring lights. It wasn't easy to explain.
Q:How many do you want?
A: As many I can with my points?
This went on for about 5 messages before I was told I could have two items. (4 in total)
One was DOA. lol and no I didn't bother to report it. Needed a new battery. I suspect it was turned on in the mail.
I think today should be “cancel your DX order day” and tomorrow should be “DX reorder day” using the 11% discount code 
This would at least give everyone an 11% discount for their long wait!
In my case I’m not going to do it just because I’m tired of waiting but it is an idea!
I could be wrong but I', pretty sure it is only for selected items, not erverything in store.