1. I like the option to contact BG on this forum
2. Improve your packaging with box as an option and add USPS epacket as an option for shipping, open USA warehouse for faster shipping, organized modding section,
3. TM36 / acebeam X60
1.where do you think banggood is worked good?
Customer service is better than I expected - keep going the extra mile. Prices and selection are good, too.
2.where shoud we improve in the next year?
No real kinks. Sometimes information like what is really in inventory was not correct.
3.which gift do u want for the third ground?
The new EagleEye F35. I ordered three and the order was cancelled.
1)In the first time I dealed with BG the whole transaction went smoothly, and when I had to cancel na order they were more than helpful. I also had a little problem in the order, which was not BG’s fault and yet they steped in and tryed to compensate for it.
2)Only bought from them a few times, and never had na issue. Maybe the slow shipping but that is, as others pointed, not their fault. edit: Actually the one time I bought from them the product had a wrong description.
3)I was thinking SWM V11R or Nitecore TM06, but I’ll go with freeme for 3X$30 gift certificates
You folks still have NOT responded to the other thread yet though. To me this is very representative of a company’s customer service level. If they can’t even follow through with acts of good will, why should I trust them to deliver my product?
BG is doing good by listening to customers needs by producing the Custom BLF flashlight and offering more available tint choices on other lights.
2.where should we improve in the next year?
Hire a few Native English speaking employees/translators to help with language barrier both for Sales but especially in after sale Service dept. That would save and make you additional money and set you apart from other China wholesalers. Biggest on my Wish List= US Warehouse like TMart has to stock not all things, but to stock quick sellers/specials/etc. Being able to ordersomething and know I will have it in around 1 week is big deciding factor on purchases.
1-You have a very good selection of goods and you
work very well with BLF members.
2-Aquire more brand name , hi-power led flashlights.
3—A quality brand name ,very high power LED
flashlight with good batteries and decent charger OR—a setup where the winner gets to pick their
own prize (from multiple choices) for the 3rd round
giveaway.
I think Banggood has done pretty good at beating the prices of competitors. I specifically like the function to directly exchange points into a discount on an order. I’d like to see a system to directly contact customer service using the website. These upcoming giveaways are really nice. I’d like to see a few sets of EVVA NCR18650BDs for the third round.
For me, definitely the cooperation on the Eagle Eye X6-SE group buy. You/BG stepped up to the plate big time and ordered hundreds of them before anyone even paid. Thanks for that!
2.where shoud we improve in the next year?
More amps…lol. Also nice to see you becomming a bit of a flashaholic yourself. Continue that and you will become invaluable to the flashlight world.
3.which gift do u want for the third ground?
Olight Javelot.
Thanks for the giveaway and your involvement here at BLF.
1. Good customer service; arranged a replacement part for my Nitecore P16 purchase after a few emails.
2. Better product descriptions.
3. Jetbeam WL-S1