You folks still have NOT responded to the other thread yet though. To me this is very representative of a company’s customer service level. If they can’t even follow through with acts of good will, why should I trust them to deliver my product?
BG is doing good by listening to customers needs by producing the Custom BLF flashlight and offering more available tint choices on other lights.
2.where should we improve in the next year?
Hire a few Native English speaking employees/translators to help with language barrier both for Sales but especially in after sale Service dept. That would save and make you additional money and set you apart from other China wholesalers. Biggest on my Wish List= US Warehouse like TMart has to stock not all things, but to stock quick sellers/specials/etc. Being able to ordersomething and know I will have it in around 1 week is big deciding factor on purchases.
1-You have a very good selection of goods and you
work very well with BLF members.
2-Aquire more brand name , hi-power led flashlights.
3—A quality brand name ,very high power LED
flashlight with good batteries and decent charger OR—a setup where the winner gets to pick their
own prize (from multiple choices) for the 3rd round
giveaway.
I think Banggood has done pretty good at beating the prices of competitors. I specifically like the function to directly exchange points into a discount on an order. I’d like to see a system to directly contact customer service using the website. These upcoming giveaways are really nice. I’d like to see a few sets of EVVA NCR18650BDs for the third round.
For me, definitely the cooperation on the Eagle Eye X6-SE group buy. You/BG stepped up to the plate big time and ordered hundreds of them before anyone even paid. Thanks for that!
2.where shoud we improve in the next year?
More amps…lol. Also nice to see you becomming a bit of a flashaholic yourself. Continue that and you will become invaluable to the flashlight world.
3.which gift do u want for the third ground?
Olight Javelot.
Thanks for the giveaway and your involvement here at BLF.
1. Good customer service; arranged a replacement part for my Nitecore P16 purchase after a few emails.
2. Better product descriptions.
3. Jetbeam WL-S1
1. Have bought more RC multicopter components from BG this year than anywhere else. Great selection!
2. Splitting orders when I want fast delivery multiplies shipping charges.
3. This - Ultrafire 8 mode 26650
I think the fact that you are a member here is one of the best things you do. At least we have, in theory, dirt access to the company.
2.where shoud we improve in the next year?
As a corollary to my first answer, it would never hurt to be more active, accessible, and accountable. While BG is a big company, I think it really helps for us to feel like we are dealing with a friend and not a large corporation.
3.which gift do you want for the third ground?
I don’t think beggars should be choosers, so i don’t feel right about telling you what to give away. I’d also rather be surprised.
1) no complaints
2) you should always ship lithium-ion batteries in plastic boxes, not loose in bubble wrap bags
3) a translator, a professional, to help make the user-designer email exchanges clearer for future group efforts