@bugsy. I appreciate you contacting sysmax and for what it worth I think the validation system doesn’t work properly I think that has been proven to be the case for a lot of people. However I think it is a little unfair to say I jumped the gun, after all I followed the process and was told the code with my charger was invalid, it worked for Vladraq above, he was told his was authentic, I wasn’t.
As for thinking the worst, this is China we are talking about, it happens a lot.
Marc
A D4 from BG with my name on it is somewhere between China and Sweden right now. I will validate and post the results in this thread when it has arrived.
I don’t know if Banggood has their own warehouse.
I don’t know if Banggood buys directly from manufacturers rather than through wholesalers.
The actual origin of the item matters — as does “provenance” or “chain of custody” — meaning knowing whose hands have been on an item all the way from the original parts through assembly and sale to the purchaser.
Because, at every step, someone’s tempted to substitute cheap crap for good product and rake off some profit.
Many online sellers — not just Chinese sellers — are actually “drop shippers” who take orders, show you a tempting catalog, but don’t actually have the products. They match up the orders they can get with whoever’s selling the product and have it shipped without ever touching it.
Often they have no clue what they’re selling, as you can tell from the “support” email we get.
Amazon does something similar: The dark corner of Amazon: faulty products and dangerous knockoffs - The Daily Dot
That’s my last point really, if amazon can do it then why would I be surprised if Banggood do it.
Personally like I have said earlier in the thread it might be the charger is not fake but that Nitecore know nothing of it or it’s validation code. Simply because it was sold through a back door somewhere.
What I am a little surprised at it that BG have not seemed in anyway put out by it all. Just the usual ‘we only sell genuine Nitecore’. Maybe they should have got in touch with sysmax instead of bugsy.
Marc.
I will have to check mine later tonight when I get home. I also bought one from “Sold by Join You and Fulfilled by Amazon”. I hope mine is real, but I have noticed it gets quite warm when charging and has that ‘hot electronic parts smell’
As others have pointed out the real question is if Nitcore’s validation system works or not (and apparently not). It’s a valid question to ask if a vendor is selling genuine items or not but Banggood isn’t responsible for monitoring or revising Nitecore’s system. If BG has confirmed that they are selling genuine items then what Nitecore does in terms of validation is out of BG’s hands.
Just my opinion of course
Yes I agree. I was thinking along the lines of ‘we only sell authentic products and as an AD for Nitecore we will contact them and ask them for an explaination and report back’. At the end of the day it is BG getting a bad name because Nitecore have a crap system.
Marc.
If Nitecore made it, which is what is important here, then they should/would have the code. They would be unlikely to place the codes in the system when they are sold to consumers (that would rely heavily on sellers entering the data or recording it and then informing Nitecore), Nitecore would enter them in the system when the units leave their control/factory/warehouse, or when made and the sticker applied to a unit.
Your complaint will not rank highly and BG would not employ a special team to investigate the complaint. Not quite what youve said, but they would be expending resources to follow up an issue its already sure is not realistic. If they buy direct from the maker, then they have little doubt its genuine. If not, they have limited ability to prove a unit in your hand is fake. Lastly, the number system is far from foolproof, and they would know it as would Nitecore and XTAR that use the same system.
Is the Nitecore system scratch and reveal numbers?
Marc - I AM NOT STARTING A FIGHT SO DO NOT CONFUSE MY WORDS...please.
I think you are missing my point. Accusations without solid proof are a "shoot first ask questions later mentality". Therefore before you titled your thread like you did....you should have been the one to contact Sysmax verify and ensure that you had the real deal or a counterfeit. I believe in innocent until proven guilty and I see no proof that what you have is a counterfeit, except for a suspect verification system. I could give a crap if they are Asian, European, American...whatever. I have seen all of them lie so I am not going to paint all Chinese vendors and manufacturers and liars and cheats.
Moreover....you originally posted that you had a defective unit even though it is within the tolerances of what many on this forum consider acceptable. Posts like this look more like revenge than anything else. Before you posted this thread you should have contacted Sysmax and then Banggood.
Bottom line - You should prove that you have a fake charger with a response from Nitecore/Sysmax and if you cannot remove the word "fake" from your thread title. Fact is, I do not think many if any people are going to stop buying Nitecore chargers from any of our known vendors.
How do you know that they haven’t?
Most of China is still on vacation right now…especially manufacturers.
Sysmax will not be able to tell him with any certainty unless he sends it to them. They could ask him to take a photo of the insides, send it to them and they might verify that way, but I doubt they would. Im not sure they can be opened and reassembled easily anyway.
All Sysmax can tell him without inspecting the unit is the number he tried to enter, has already been entered. He already knows that.
The system of verification is flawed, as is most systems like it. Holograms can be faked, as can just about anything else. Its a system, it kind of works and is at least an attempt at dealing with it, and while not perfect, is better than nothing at all. Well, marginally anyway.
Well, does entering the number also include entering any purchaser identifying information, giving them your email for example?
Is it like registering for warranty records?
If it’s just “someone, maybe even you or your seller, has already queried our system with that number” —- they really do have a broken system.
Compare how the Underwriters Laboratory number label system works.
You enter the number, they tell you what it should be on if it’s a good number — so you know you got a good number on the proper product.
The number ought to be associated with what it’s attached to, not just “something we made somewhere had that number and someone already got it”
That would be “Not Proven” — is that a thing in the UK, or only something we hear about Scotland?
@ bugsy. It is you that are changing words. First of all I NEVER said I have a defective charger! I simply asked a question regarding the termination voltage and read out on my charger. As for this post looking like revenge, that’s utter nonsense. I verified my product and was told the code is not valid. Then I posted. It is not up to me to proove my unit is fake above any beyond what I have already done. I would appreciate it if you would stop trying to make me look like the bad guy by saying I am looking for revenge and misquoting me.
Marc.
Nitecore's website confirms that Banggood is selling fake Nitecore chargers?
[sarcasm]Well I'm glad that that's cleared up.[/sarcasm] :evil:
Yes but you wrote that, not me.
That’s why punctuation is so important 
Marcl, I’m just a bystander here, but I’m strongly in favor of clear, understandable English.
Right now, this is the text of the heading on the thread — which you wrote, and only you can edit:
That’s confusing as well as misleading.
We know Nitecore’s website, even if it’s working (giving any response), is giving a wrong answer almost every time.
You understand that. Something’s wrong with their validation system,
because any one person can enter a number one time, have it validated, then the site rejects that same number any time afterward.
So Nitecore’s website is not a way to validate a number — no matter where you got the product.
Indeed, if you were to try selling the product you own, Nitecore’s website would “confirm” you were selling a fake.
Right? Because whoever checks the number you’ve already used, gets told it’s not valid.
Please don’t try to just fiddle with the wording. Make a clear, simple headline.
I suggest:
“Nitecore ‘validation’ system is not working”
It’s also not up to Banggood or any seller to make Nitecore’s validation system work efficiently or at all. However your wording strongly implies that Banggood IS selling faker chargers, and that it’s CONFIRMED by Nitecore’s website, if the website is working correctly.
Tbh Hank I changed the title a couple of days ago due to the pressure from some members and when it became clear the validation system was suspect. That’s why there is now a question mark and why i made reference to the validation. The problem is, everyone is guessing, we need an explanation from Nitecore. I will change it again when BG /Sysmax explain and make this a little clearer.
Marc.
marcl is a dirty rotten scoundrel? confirmed by raccoon city's website, if it's working. ;)
@racoon. Trolling won’t help.