Rating: GearBest.com [AVOID]

I ordered Skilhunt H02R, light arrived defective, what I described with details to CS…
After really long discussion, many comments and hard work with explaining what is wrong. What more also after contact directly with Skilhunt, I
got assurance that defective part will be sent to me. Case was closed by CS without any additional questions (I see that I’m not the first one treated like this…) but I was waiting patiently.

5 weeks later, still without package, I created new ticket, just to ask what is going one. Answer I just have got is ridiculous:

“I am sorry that item is not in the stock now,cloud you please wait it?”

Everything can happen, item may be wrong or defective, but such approach to customer can not happen…
I wonder when CS had intention to tell me that part was not shipped…

Still without working headlamp and without hope for good solution… (any one after 5 weeks will be mediocre)

BR
Piotr

Hi piotrek966,

I’m really sorry about the issue, could you please PM me your order number and your ticket number, thanks.

I ordered some batteries and iPhone chargers from Gearbest on 1-15-15 and paid the extra $1.99 for tracking number. The order shipped on 1-19-15 and after 10 weeks it still has not arrived.
Using postnl the only tracking information is that it is pre advised. I opened a ticket with customer service and they offered to resend if I pay for tracking again. I don’t want to pay for another tracking number that doesn’t work.
I’ve had at least 7 or 8 orders with gearbest and only 1 tracking number has worked so far. This is the only problem I have had with them. The packages have always arrived. Shipping I usually slow but 70 days? Am I being unreasonable?

Shipping li-ion cells is a problematic, for example gearbest can not ship cells to me, I can buy only from one retailer and he is shipping via NL post office which is the worst. Li-ion cells take about 50 days at best to arrive and only tracking that I can see is when package enters my country, then it is registered in local tracking sistem…

Personally, so far gearbest has been great. First order I chose express shipping, 5 days at my door. Second time I figured I would test the “free shipping”.

3 weeks from order to door. Poor packing for a bike light “head only” solarstorm x3. Just in a padded envelope….cant believe it arrive undamaged.

I havent ordered batteries from china yet but prices in US arent far off so I dont see the point. Their a big hassle.

I have to say GB has better turnaround time than Kaidomain. 2 weeks for them to get my order to the postal service according to the tracking (though I had tracking within 72 hrs)

But to date, and Im about to place another order (I take the time to make sure what I want is in stock before I order, hate playing that game) all is great.

Is gearbest still active on this forum? I’ve sent csgearbest two messages inthe last month and they have yet to respond. Also I’ve noticed they have not responded to issues posted here lately.

Update

After contacting Karen (gearbest) on BLF the issue was quickly resolved. Gearbest refunded the full payment. Another thanks to Karen and Gearbest for being committed to customer service and BLF.

On the recent Imalent DDT40 group buy, I ordered the US charger plug and received the EU plug. Others in the thread reported similarly receiving the wrong plug — EU instead of US and vice versa.

I reported the problem to GB, with a pic of my package and the charger, on March 29. On March 31 I was offered either an adapter or a $2 credit. I chose the adapter and received no response. Followed up with them yesterday, after a week, and was told the adapter will be shipped “soon” and to allow 30 days in-transit time. They made an obvious error but are in no hurry to correct it.

On the Courui D01 group buy, I purchased a tracking number for $1.99. The provided number never had any tracking, and GB finally admitted that due to an internal problem the tracking numbers they were issuing weren’t any good. Apparently they had known this for awhile but continued selling the bad numbers. They asked if I wanted a refund for the bogus tracking number. ASKED.

Nice products, good prices, need to focus more on service. Typical of the old saying: Good price, good product, good service — pick any two.

Well my rating for GB went from 5 stars to 1-2stars as of today. First emails have been ignored this week, then I pay the increased price for what is supposed to be the newest version of the yinding light. Only to get the old version. And at that they shipped me one with a broken mount and scratched face plate. At least the NW tint is correct. I’m gonna give them one more chance to make this disaster right and if they don’t they loose all my business (which sucks they were top of my list for lights and battery cases, had a order I was putting together but not anymore)

Hi tigris99, I’m really sorry if we have bother you, could you could you please PM me with your order number, so I can check it for you.
the improved button and mount only for the blue and red yindings and some units for Cool White full setting yinding ( there are also some old ones for the Cool White full setting ) , others are the ones without the improved button and mount.

(

Alright my faith in GB is being restored, they need to work better on their system between support, sales, etc because communication time is slow as each person/dept needs the order info but all is being fixed.

Thanks gearbest, mistakes happen, this one was just alot on 1 item. But younguys remain my go to place.

Hi tigris99, thanks for your kindly understanding and forgiveness :slight_smile:

Hello, my order number WP1504011712302204 tracking info from 17track.net says that the item is "pre-advised" since 6th April 2015 and there has been no changes since.

The purchase is for a friend going on a trip in the end of April and it is IMPORTANT that the light arrives before then. Previous purchases I have made from gearbest all arrived within 2 weeks to my location in Malaysia since it is so near China. Why you sent it via Netherland Post I really have no idea as it doesn't contain batteries.

Hi xzel87,
it shows that Item arrived Netherlands according http://www.17track.net, it seems you will receive it soon. :party:

I’ve purchased a Courui, 4 Android shortcut buttons, and a Sunwayman C22C from Gearbest. Shipping time really wasn’t bad at all. All products were packaged very nicely and safely. The only problem I had with my order is that the Android shortcut buttons didn’t work with my phone like it was specified that they would. One of the four buttons was broken in the package. It looked like it had been used. I really can’t complain because they were only $.52. Gearbest has some of the best prices on new flashlights, especially on group buys.

If it was sent via Singapore Post, or China Post, I would have received the item in 2-3 weeks.

It took almost 13 days just to reach Netherlands, in Europe. I'm in South East Asia. That's another 2 weeks to get to me from Europe to South East Asia.

For deliveries to my region from China it should not have to go through NL post. Just my input and feedback.


Thanks anyway for replying by the way.

a couple of days ago i submitted some reviews of batteries i’ve bought from gearbest, i gave good ratings to my keeppower/soshine batteries (26650/14500) as they had the correct capacity.
I gave bad ratings for the trustfire 26650 “5000” mah battery that only had ~3100 mah.

My 4 positive reviews have been published, but not the bad review…

UPDATE: my review for the trustfire battery have been published now as well.

Worst experience using online ordering. After providing payment information for a $175 order they requested I email them front and back copies of my credit card and drivers license. I cancelled the order and actually received a confirmation email the order was cancelled. Gearbest still withdrew $180 from my account (handling fee). I opened a ticket with them complaining about the withdrawal. They stated they would refund the money and another email stating they had refunded it. This was over a week ago and no refunds have been provided yet. Also, there is no further responses to my multiple requests. The phone number for support is only an answering machine. Stay away from this company.

I hope the powers that be are reading this. Again? This is just shocking to me. If it were my forum, to protect my subscribers, I would immediately remove all traces of this company except for a firm “Do not buy from” post. A very difficult situation to be in though. :_(

While it seems some people are getting their orders, its just the way the company is operated so poorly that taking a risk and buying from them could be more trouble than it is worth.

I have made two orders with them.

  1. A small flashlight. It took 46 days to arrive and had a spidered crack in the lens. Was not shipping damage, it was shipped that way. After telling them they immediately sent a replacement. That one arrived 63 days later in good condition.
  2. Ordered a kayfun v4 rebuild kit, took 74 days to get here.

For me its not worth the trouble to order anything from them. I almost ordered a Yezi and a Couri flashlights. Great prices. But if they can’t ship at least as fast as FT, I’m not willing to risk having to deal with any potential problems and wait time for the order.