Andrew & Amanda???

I purchased a Nitecore TM26 3800lms with a NBP52 and 4A turbo charger for only $320. Their make an offer feature is super competitive. Andrew & Amanda’s has good customer service and Andrew is really nice to work with. Good luck.

cjoe

Bought several Olights from their ebay store, excellent seller, lightning fast ship, received my order in 3 days

i purchased many times from them but… I have only tried to deal with their customer service twice. absolutely the worst ever. i wont buy from them again. everything is wonderful when they take your money but problems are another story.

I found their customer service to be EXCELLENT. Andrew went above what I expected on my only issue.

I have had good experiences with their customer service. No problems at all.

This concerns me. Can you please tell us what happened (or didnt happen)?

I do not want to start some big debate here. the very simple fact that I had a very minor problem with a new tm26. it had a defective spring that probable costs about $1. instead of sending me a spring or even selling it to me. they insisted that I ship the entire light back (at my cost) at which time they would send it to china for repair. turn around time up to 2 months. BTW. the spring just drops into the light. no soldering ect. they would not even exchange the battery tube at my cost. they do not sell parts. so?? I should live without my new light for months at added expense just because they wanted to make the return so unpleasant that I would not return it. I took the light to a local electronic repair shop. they fixed it in 5 minutes.
I have purchased many lights from them in the past. this was very bad customer service. they lost me as a customer as did nitecore.

I’ve bought lights and batteries from them on several occasions and have never had any problems. I highly recommend them.

Thats just terrible customer service! To be more concise, there is no CS. Thank you for posting your bad experience with this reseller. I suspect their hands are tied for a lack of flexibility with their nitecore reseller agreement, but of course that doesnt help anyone involved… especially you. They should have swapped your light for another, picked up your shipping and been reimbursed by the manufacturer. That’s SOP. And to think that you are were a loyal repeat customer. I too will be avoiding Andrew & Amanda.

I hope others will read your post and also avoid this reseller in the future.

thank you for understanding what I was saying. some people get very defensive if you complain about a dealer, ect. I literally buy several hundred lights a year from lots of dealers. I sell a couple of hundred on the forum just for fun. I never had an unhappy customer. that is a fact. I was shocked at the way I was treated. I didn’t just buy one or two lights from them. I bought dozens. like I said. I am not telling anyone not to buy that brand or not to avoid the dealer. I just told my story. I wont deal with them again. my choice.

You are definitely not alone, and it is very important to note how others are treated when a problem does arise with a product. I would hope Andrew & Amanda would drop by and use this thread to help update their business model to assist in their hopefully continued success. As it is now, I certainly wont buy anything from them. IMO, RMM is the very best in this game and has worked hard in earning that distinction while remaining profitable.

I often read the bright and flowery comments of others who bang on and on about how wonderful a reseller is, because all of their orders came through fine and all the products were working and in good condition. Many smiles and high marks… until they incur a problem. Then the customer suddenly reverses their position and swears that they will never purchase form that same reseller again. BINGO! The acid test is in CS and in their ability to do as you, I and paypal expects them to do! Although the CSR usually adheres to a company policy in these matters, some are a whole lot more ignorant than others with their inability to understand the problem, much less actually be capable of resolving it. Banggood and Walbuys immediately comes to mind as the absolute worst by a substantial margin.

After wasting dozens of hours in disputes and going through their typical BS Chinese water torture repetitions, and then succumbing to their vain attempts in making the process as difficult as possible (in the hopes that I will tire and go away) - I have devised a new bulletproof strategy! :bigsmile:

For all Chinese resellers, Ive long ago adopted the strategy of filing a paypal dispute first. Then I do not allow the reseller to communicate with me in any other way other than using the paypal dispute system (with 1 or 2 exceptions - where a CSR needed a vid or photo for their proprietary/inflexible system, but I always copy/paste back to the paypal dispute system in anticipation and preparation for a paypal CSR ruling in my favor). I have several thousands of PP transactions with probably 60-75 PP disputes. I have only lost one dispute (sorry I dont remember why), but I still recovered the amount through a credit card charge-back. The key is to always be timely, honest, fair and keep good records throughout the dispute process.

I purchase in bulk and mod most of those flashlights for resale. I sell most of my lights with an unconditional life time guarantee, unless the host is completely mangled from extreme abuse and wont screw back together. They are repaired free of charge while my customer enjoys a cold beer or glass-o-wine to help pass the time. If they are very lucky, they get to know what burning flux smells like. :smiley: Of probably around 2500 lights, Ive only had to repair 4 of them (so far) and those failed from user mishaps. But then, I sell mostly 1 x 18650 lights so I dont have to stock a myriad of specialized/proprietary parts). Thus, I do sympathize with the reseller in that regard (of selling so many light models and not being able to stock parts for all of them), but the course they chose to take with you is unacceptable.

well said and well thought out. thank you

We normally do not get into customer discussion in the forum. We believe that customers should have free will in expressing their opinion toward a vendor.

As far as our return policy, the light can be returned and replaced within 30 days after that it falls under the factory warranty. As it was stated before we are not a parts store, we do not carry anything but whole flashlights. If Andrew told you it needed to be returned to Nitecore it was in your possession for longer than 30 days. Simple as that. We are following the standard procedure. We offer to ship products back to nitecore for our customers because for you it could cost up to $35 to ship it back to Nitecore in China. For us it costs around $9 each because we ship them back in mass.

To “FlashPilot” out’ve a thread of nothing but complements, you instigate this one unsatisfied customer to tell his story then have a call to arms of “I hope others will read your post and also avoid this reseller in the future.” Seems a bit brash I would say. And I’m not entirely sure why you are discussing Chinese resellers. We are an American company. Is that a direct reference to Andrew’s nationality?

Have a good weekend. See you monday.

Zane

As I stated before, andrew-amanda.com have shipped the products I’ve purchased in a very timely manner and all packages were packaged nicely. They also offer great deals compared to most other sites, especially since they have an option for you to “make an offer”. I haven’t been a member of BLF for long but it looks like there’s a lot of un-necessary slander going on in this thread, it would be nice if a mod can close it.

djburkes. read this.
slan·der

/ˈslandər/
noun
Law
noun: slander

  1. the action or crime of making a false spoken statement damaging to a person’s reputation.
    I never made any false statements. I only stated facts. you accused me of slander and that is a lie. so you are guilty of slander.
    I agree this thread should be locked. I never blew this out of proportion. the forum did. I just told what happened to me. end of story…

Hmm…did I mention any names? Didn’t think so smart guy.

just let this drop please.

Hello Zane,
Thank you so much for dropping by. Were you expecting to receive a gratuity for your time here? Most resellers are extremely thankful to have the use of this forum. They are heavily reliant on using BLF as a communications medium in becoming better connected with their potential customers in order to appease us while bolstering sales. We also work together to resolve CS related issues and perfect the transaction process. Without this interaction, many thousands of sales transactions never would have occurred. Read that again please.

Im glad you verified how you treat your high-value repeat customers when a simple problem should arise. In particular, a respected tenured member of this forum. I believe the record clearly stated the situation in great detail, along with several recommendations to allow you to bolster customer relations while saving face. IMO, your company failed miserably by not attempting to remedy a ridiculously simple problem in which the solution should have come as second nature to the most inept sales person. You further back your stringent policy with a hostile demeanor and refusal to offer reasonable assistance, even when the customer was willing to pay extra in order to avoid lengthy delays in being able to use his flashlight. Then you attempt to falsely interject that I might be prejudice? I will disregard your ridiculous obligatory comments and firmly submit that I WILL NEVER PURCHASE FROM YOUR COMPANY! Hopefully others will take careful note of this incident and think twice before spending their money with you.

Factoid: As evidenced by the OP and through thousands of posts on BLF and most other forums - there is deep concern that anyone with a roll of tape and cardboard boxes can ship items. The informed consumer will always factor in the performance of customer service as part of the prepurchase decision, ESPECIALLY should something go wrong with the transaction or item. Im very glad I asked bladesmith what happened with his sour transaction. Because up to that point, no one had reported how they are treated when a problem does arise with your company.

We were practically begging you to seize this opportunity and show the world how you could have stepped up and reversed this ugly highly visible situation. In doing so, you might have saved a high value customer while gaining several others. But of course you chose not to, while leaving behind a permanent record of your abysmal customer service and obligatory comments for all others to read.

You also just lost a very substantial high volume government funded no-haggle purchase that would have netted a big fat wad of easy cash into your pocket with minimal effort… way to go. Stick with your stringent policies and hostile attitudes and see how competitive you are now. :wink: Perhaps the old saying: “the customer is always right”, might sometimes be true after all. The price of that 25 cent spring seems to have just increased exponentially. Any buyers? I think not.

Im done. Thank you for the time you spent in describing the unfortunate details of your sour purchase experience. You may very well have saved myself and several others from having to go through the same disappointments. In particular myself - considering the potential size of my transaction, along with the increased risk of incurring a defect(s) amongst so many items.

Imagine that, a store that doesnt sell parts, not having parts to sell/supply.