GearBest shipping issues survey in BLF

One order, Netherlands Post Registered was used. Two days after my order I got your email with photo of the package addressed to me, notification that is shipped that day, and the tracking number. I got it 26 days later. Very good imho!

I got 2 packages recently. One was NL, and one I paid for USPS. Both were really quick. I was very impressed, some of the best shipping from China I’ve had. Both orders were over 20 bucks.

Hi Gearbest, Can you please check on order# W1505190057146629. Ordered 19th May, still "Processing".

I paid extra for the "Australia line with tracking" to try & speed things up a little...

Also, Order# W1504010125222942 has still not arrived. It was shipped on 3rd April. I hope it arrives, as I'm running out of time until I'm forced to make the PP claim.

Regards.

Hi FmC, your order has been shipped a few days ago, more information I have Pmed you :slight_smile:

Thanks.

I wonder why the order is still showing as “Processing”?

My order number W1504071225322845, I’d checked with my local post office and it doesn’t reach me, it was my very first order with GearBest, it will be the last one for me by now, I’ve been dealing with other China vendors, unregistered packets all came to me no issue.

Inside the packet was actually a BLF GB Sunwayman C22C awhile ago for god sake, now it was gone, kaput! If any GB that with GearBest, I’m out no matter how nice the price given!

Hmm I’ve had the same issue. Ordered twice some small lights and then from a gb before the first order arrived and I don’t think I’ll receive either. :frowning:

Order placed on 19th May, using the “Australian line” shipping option, arrived today.

Highly recommend that option for AU orders.

CSgearbest, I ordered some items on June 03, 2015. Status on the website says shipped and has tracking number, but the tracking number is not valid. Tracking info says “not found”. Even on 17track.net website says “not found” when I enter the tracking number. Also, on the gearbest tracking page, there is a link to Download Invoice. When I click the link, it goes to another page which says “Failed to download please try again later”. Are these issues that you are already aware of in your system, or do you need to check my order# to see what the problem is?

hello CSgearbest ,my order : W1504060639370311 from Apr 06, 2015 21:39:36 PM , with Tracking Details >> CN14285418856255 ,i have not received the package i opened a ticket and the answer was: in order to resend the order i have to pay the 50% of the order !!!

sorry but in the checkout i didnt notice the waring “in case you will not receive the item you have to pay again”….

PayPal is your friend :wink: I hope you opened a dispute prior to the 45 day limit.

i think now its 180 days , from paypal :

“You can open a disputeA buyer asks for a seller’s help in resolving an issue with a transaction. in the Resolution CenterLocated in My Account, the PayPal resource for resolving issues between buyers and sellers. to contact a seller directly and resolveA buyer and seller come to an agreement and close the case, or PayPal comes to a decision and closes the case. a problematic transaction. You have 180 days from the payment date to open a dispute. Common reasons for opening a dispute include:

You paid for an item but haven’t received it and the seller is uncooperative or nonresponsive.
You received an item that was significantly different than described.
Click the Dispute a Transaction button in the Resolution Center to open a dispute. Then, provide more information about the issue and post a message to the seller.

Transactions older than 180 days cannot be disputed but should still be reported. PayPal tracks seller performance trends in the event we need to take action to protect other buyers.”

ordered may 7
shipped may 12
item dispatch at MALMO UTR/MMAH,Sverige may 28
how come it took 16 days for sweden post to process my package?
and why does it go to sweden? Philippines is much more nearer to china than sweden.
now im still waiting for my package which from my last check via tracking its still in sweden!

@ nofearek9;

We are still at 45 days in AU, seems as though most locations are adopting the 180 day window now.

Log the PP case, be prepared for the standard “please wait some more” replies, followed by the “we will give you blahblahblah if you close the PP dispute” replies.

If you are lucky like I was, you may even get the “fake tracking number provided to PP to make it look like we have done something” message.

Keep your input polite & factual. Don’t close the PP dispute. Be patient, & you will get your refund.

:beer:

thanks , i opened the dispute (i should done it earlier) and wait …

I’ll second this. My order shipped May 8 (SP) arrived over a week after an order shipped May 21 by other carrier. The good side - all orders shipped have arrived so far (still one in transit - Update: shipped Jun 7, arrived Jun 24 - NP is pretty good). 5 orders in total received since April. One order did not ship for 10 days, so I cancelled and received PayPal refund promptly - thank you!

Hi Yiannis, we are very sorry for the inconvenience caused. I have PMed you to resend free or full refund. Hope we could solve this issue together.

Could you offer me your order number by PM? Then we could check it for you.

Dear customer,

We are very sorry for this inconvenience caused.

Could you please PM me and give me your order number? Then we could check it for you.

Hope to hear from you.

Gina
Best regards
GearBest Customer Service
http://www.gearbest.com/

Dear customer,

We are very sorry for this inconvenience caused.

Could you please PM me and give me your order number? Then we could check it for you.

Hope to hear from you.

Gina
Best regards
GearBest Customer Service
http://www.gearbest.com/